![Sara H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara H.")
SH

Sara H.

Small-Business (50 or fewer emp.)

3/1/2024

"Not as smooth as I'd hoped"

3/5

What do you like best about LogRocket?

We have only just launched our product so I've really only been watching the session replays. I like how I was able to use the filters to form a picture of what happened (user 1 making user 2 an admin, then user 2 able to see admin functionality). I've also been able to filter out less valuable sessions using the duration. I was also impressed with how quickly the engineering were able to get the products integrated. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

We came from FullStory and I have to admit the contrast wasn't entirely pleasant. The session replays often get stuck and I have to remember my current position then refresh (incredibly annoying, especially if I forgot to check current position). The "skipping inactivity" doesn't appear to be skipping anything so I am forced to watch everything at 8x so that I'm not spending too much time waiting around. For users with multiple sessions, I prefer to watch them in chronological order so I can understand where they've come from. As I am unable to specify the sort order, I cannot use the auto-play feature, and have to manually select the session - also incredibly annoying. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

Seeing where users are getting stuck because of the UX, discovering bugs, being able to get metrics on devices our customers are using Review collected by and hosted on G2.com.

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