We have only just launched our product so I've really only been watching the session replays. I like how I was able to use the filters to form a picture of what happened (user 1 making user 2 an admin, then user 2 able to see admin functionality). I've also been able to filter out less valuable sessions using the duration. I was also impressed with how quickly the engineering were able to get the products integrated. Review collected by and hosted on G2.com.

We came from FullStory and I have to admit the contrast wasn't entirely pleasant. The session replays often get stuck and I have to remember my current position then refresh (incredibly annoying, especially if I forgot to check current position). The "skipping inactivity" doesn't appear to be skipping anything so I am forced to watch everything at 8x so that I'm not spending too much time waiting around. For users with multiple sessions, I prefer to watch them in chronological order so I can understand where they've come from. As I am unable to specify the sort order, I cannot use the auto-play feature, and have to manually select the session - also incredibly annoying. Review collected by and hosted on G2.com.