Sara H.

Small-Business (50 or fewer emp.)

3/1/2024

"Not as smooth as I'd hoped"

3/5

What do you like best about LogRocket?

We have only just launched our product so I've really only been watching the session replays. I like how I was able to use the filters to form a picture of what happened (user 1 making user 2 an admin, then user 2 able to see admin functionality). I've also been able to filter out less valuable sessions using the duration. I was also impressed with how quickly the engineering were able to get the products integrated. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

We came from FullStory and I have to admit the contrast wasn't entirely pleasant. The session replays often get stuck and I have to remember my current position then refresh (incredibly annoying, especially if I forgot to check current position). The "skipping inactivity" doesn't appear to be skipping anything so I am forced to watch everything at 8x so that I'm not spending too much time waiting around. For users with multiple sessions, I prefer to watch them in chronological order so I can understand where they've come from. As I am unable to specify the sort order, I cannot use the auto-play feature, and have to manually select the session - also incredibly annoying. Review collected by and hosted on G2.com.

LogRocket Reviews & Product Details

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Product Website

Seller

LogRocket, Inc.

Product Description

LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile product experience.

Overview by

Jeffrey Wharton (VP, Marketing at LogRocket)

Pricing

Pricing provided by LogRocket.

FREE FOREVER

Free

1000 Sessions Per Month

View More Pricing Information

LogRocket Integrations

(46)

Verified by LogRocket

LogRocket Media

LogRocket Demo - Session Replay - Playback View

100% accurate reproduction and playback of every user session across your web and native mobile apps, exactly as users saw it.

LogRocket Demo - Session Replay - Developer View

Watch session replays alongside logs, network requests, JavaScript exceptions, performance data, and user and device metadata for rapid, in-depth debugging.

Reveal where users drop off, and watch sessions to get full context. AI-powered funnel insights surface both where users struggle the most and the positive signals encouraging conversion.

In addition to aggregating application performance metrics across all users, LogRocket can also monitor browser-based performance measures like CPU and memory usage.

Identify the top technical and usability issues that cause users to struggle with your app. Use Galileo AI to prioritize the most-severe issues.

Get started quickly with a set of out-of-the-box dashboards for common use cases, or design custom dashboards tailored to your specific needs.

LogRocket Reviews (2,245)

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João B.

Senior Software Engineer

Computer Software

Enterprise (> 1000 emp.)

12/18/2025

"Essential Debugging Tool with Powerful Analytics and Effortless Usability"

5/5

What do you like best about LogRocket?

LogRocket is simple amazing to debug production issues, understand why a prod-fire happened analyzing users recorded sessions, besides of the recording having all the logs and network requests, having information of how many times an error happened. The issues detection with AI is crazy. Also amazing to just navigate through some sessions to see how my users are using the app, track things we can improve in our UX. The app is so clean and easy to use, the implementation is even simpler. The analytics part is also one of the best tools that we can have, just the default configs are great but it counts with a lot of features for custom setup. It's also very easy to add new projects and separate data per app. There's also a lot of stuff that I need to learn more and start to use, like alerts, surveys, and analytics features like conversion funnel, integrations, APM. Love LogRocket, I use it daily. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

There's no dark mode in the UI, what is very bad for a developer audience haha. Review collected by and hosted on G2.com.

Melanie B.

Customer Support Specialist

Small-Business (50 or fewer emp.)

12/9/2025

"Easy to Use and Makes Troubleshooting a Breeze!"

5/5

What do you like best about LogRocket?

Being able to see what a user clicked/typed via Session Replay is invaluable when troubleshooting an issue. Customers aren't often sure what they did or how they did it, but this removes the doubt and guesswork, and speeds up resolution time by eliminating additional back and forth asking investigative questions. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

The UI was a bit of a learning curve, but once I navigated around a bit, it's very easy now. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

This makes supporting customers so much easier. In the past we'd have to ask them to try and screenshot what they were seeing, or ask them to try to do a screen recording, but that was a huge pain point when working with technology-challenged customers. If they were already frustrated, asking them to learn to do something new to help us solve the issue wasn't a great customer experience. Now, we can see what they see, and it makes troubleshooting a breeze! Review collected by and hosted on G2.com.

Tim B.

CEO

Small-Business (50 or fewer emp.)

11/26/2025

"LogRocket is a Game Changer"

5/5

What do you like best about LogRocket?

The ability to view deep technical insights along with quantitative and qualitative data to aid in improving the overall user experience. I also appreciate the proactive nature of the dashboard highlighting potential trouble areas so that I don't have to go looking for them. Lastly I like the ability to share sessions with others so that we can have deeper and more meaningful conversations about how to solve problems. We use this software on a weekly basis to help formulate strategic decisions. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Some sessions will replay in an odd way making it difficult to assess what is going on - though this is not due to logrocket and more due to the browser settings for the user within the session. Review collected by and hosted on G2.com.

Milan M.

Software Engineer

Small-Business (50 or fewer emp.)

11/5/2025

"Effortless Integration and Powerful User Insights"

5/5

What do you like best about LogRocket?

LogRocket is very easy to use and simple to integrate into an existing app. It provides an excellent overview of how users interact with the product and helps identify parts of the UI where they might be struggling. It’s also a great tool for debugging since you can see exactly what the user experienced before an issue occurred. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Sometimes LogRocket masks certain data that isn’t actually sensitive, which can make it harder to fully understand what happened in a user session. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

LogRocket helps us quickly understand user issues and reproduce bugs without needing long explanations or guesswork. It shows exactly what users did before an error occurred, which makes debugging much faster and improves overall product quality. It also helps us see where users struggle in the interface, so we can improve usability and reduce friction in key workflows. Overall, it saves a lot of time for both developers and support teams. Review collected by and hosted on G2.com.

Fahad J.

Principal Software Enginner

Mid-Market (51-1000 emp.)

12/9/2025

"Effortless Integration Makes LogRocket a Breeze to Use"

4.5/5

What do you like best about LogRocket?

I loved how easy it was to get started and integrate LogRocket into my web app, as well as my React Native app, just by adding one line of code. A single line of code enabled a lot of insights for me to track every user journey and find areas of improvement. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I only used the Session Replay feature of this product, and I feel like the number of sessions in the free tier should have been more than 1000, since every app visit counts as a unique session. Review collected by and hosted on G2.com.

Rahul P.

Senior Analyst

Mid-Market (51-1000 emp.)

10/16/2025

"LogRocket Review — AI-powered session replays that actually save time"

5/5

What do you like best about LogRocket?

- Truly an amazing tool for product, CRO, and analytics workflows.

- Built-in AI for advanced analysis helps surface patterns you’d otherwise miss.

-Automatic summaries on session recordings save hours of manual review.

-Galileo AI feels comparable to ChatGPT and other leading industry AI tools for quick insights and next-step suggestions.

- Customer support is outstanding: regular check-ins with the success team, quick troubleshooting, and issues resolved immediately.

-Overall polish and reliability feel above many industry-standard tools. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

- Not really a con, but a wishlist item: native A/B testing inside LogRocket would be fantastic. If that ships, it’d make an already great platform even more powerful. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

- Session replays with console/network/state show the exact steps, so we stop guessing and ship fixes faster.

- Surface UX friction: Heatmaps, rage/dead clicks, and funnels reveal where users struggle (PDP to cart to checkout) so we prioritize by conversion impact.

- Save review time: Galileo AI clusters themes and summarizes replays, so we jump straight to the moments that matter instead of watching full sessions.

- Align the team: Shareable replay links and timelines cut back-and-forth between product, dev, CX, and marketing.

- Pinpoint edge cases: Segment by device, browser, OS, traffic source, or release to catch regressions quickly.

- Connect numbers to narratives: We tie GA4 drop-offs to actual sessions, closing the loop from metric → on-screen behavior. Review collected by and hosted on G2.com.

Shannon B.

Software Engineer

Small-Business (50 or fewer emp.)

10/14/2025

"LogRocket Makes Debugging User Errors Easy and Insightful"

5/5

What do you like best about LogRocket?

I use LogRocket to see what the customer actually experienced when they encounter errors, which used to feel almost impossible when just looking at raw logs. As a product-oriented engineer at a company in a complex domain, I also enjoy watching the customer experience and using the places where they encounter errors to drive product decisions. We can make updates to error patterns, and really back the decisions we ultimately make with customer data.

We're able to easily jump from error logs into the user's session. My favorite feature is being able to toggle the timestamp display -- no matter what other log source is driving me to LogRocket, I can match up the logs to the user experience exactly. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I haven't done a full onboarding to LogRocket, so I bet there are a lot of features or ways to gain value from the product that I don't know about yet! Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

We generate our screens and interfaces based on a rule set, rather than implementing everything by hand. That means that there are certain customer paths that really don't get a ton of manual testing or attention on our side. A typical user-testing session will generally never give us the type of insight as watching a REAL user using their OWN data. We're able to look at users in actual real-life scenarios to see how they use the application. Review collected by and hosted on G2.com.

Simon M.

CTO

Small-Business (50 or fewer emp.)

10/13/2025

"Essential tool for understanding real user behavior"

5/5

What do you like best about LogRocket?

LogRocket has been invaluable for understanding the new-user experience on our platform. The session replay feature helps us quickly identify where users get stuck or encounter friction. It catches issues that our own logging and error reporting miss completely. The setup was straightforward, and having visual context alongside technical data makes debugging and UX improvements much more efficient. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

The pricing tiers are a bit challenging. We're mostly satisfied with the free plan, but would like access to some of the more advanced features. However, the Team plan is quite expensive for us at this stage. A mid-tier option would be ideal for small teams that need more than the basics but aren't ready for $69 / month. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/13/2025

"Great and essential product — mobile version needs more attention"

4.5/5

What do you like best about LogRocket?

Ease of use - feels just like the browser developer tool

Responsiveness

Rich details for session and requests Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Mobile usability is currently very limited. On a phone, the experience is difficult to use effectively: either the session video becomes too small to be useful, or the request timeline is cropped and hard to navigate/read.

I occasionally need to rely on the mobile version when providing emergency support and a laptop isn’t available. In those situations, the current mobile experience significantly slows down investigation and troubleshooting.

I understand that mobile may not be the primary use case for LogRocket, but at the moment it feels more like a quick patch rather than a thoughtfully designed mobile experience. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

When providing support to customers experiencing issues with our product, LogRocket is by far the most effective way for me to identify the exact point of failure from the customer’s perspective. It allows me to quickly inspect request/response timing and data, and then correlate that information with our AWS CloudWatch logs to understand the root cause and address the issue efficiently.

In addition, the similar sessions view is extremely helpful for quickly understanding the scope of an issue and how many customers were affected. Review collected by and hosted on G2.com.

Ehsan s.

Product manager

Small-Business (50 or fewer emp.)

9/24/2025

"Great tool for debugging and improving user experience"

5/5

What do you like best about LogRocket?

LogRocket makes it incredibly easy to understand user behavior by combining session replay with console logs, network requests, and performance data. I really like how I can see exactly what a user experienced before they reported an issue. It saves me a lot of time debugging and helps my team prioritize what really matters. The integration with analytics tools is also smooth and adds extra value. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Overall I’m very happy, but sometimes the setup process for larger apps can take a bit of extra time, and the pricing could be a little more flexible for early-stage startups. Other than that, the experience has been very positive. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

LogRocket helps me quickly identify and reproduce user-reported issues without having to rely only on screenshots or vague descriptions. By replaying the exact session, I can see errors, network requests, and console logs in context, which saves a huge amount of debugging time. It also helps my product team prioritize fixes based on real customer impact, which leads to a smoother user experience and better retention. Review collected by and hosted on G2.com.