G2

Rui R.

CSO

Small-Business (50 or fewer emp.)

10/17/2025

"AI model that fits perfectly into our daily workflow for our telecare endusers"

4.5/5

What do you like best about Llama?

What I like best is how natural and accurate the text generation is. We use Llama 3 70B through an internal tool connected to our CRM and website content system, mainly for drafting customer communications, refining service descriptions, and preparing product documentation. It understands our context well especially when explaining our telecare solutions to different customer groups. The clarity and fluency it brings to our communication make a big difference in how we present our products to end users. Review collected by and hosted on G2.com.

What do you dislike about Llama?

It can sometimes sound too formal or “robotic” in tone, especially in customer-facing messages. We usually need to make small edits to make it sound warmer and more human. Also, when dealing with very technical internal notes (for example, about device integration or support workflows), it sometimes oversimplifies details. Review collected by and hosted on G2.com.

What problems is Llama solving and how is that benefiting you?

it helps us create high-quality content faster from marketing materials and social media posts to customer emails and internal training guides. It also assists in summarizing long conversations or reports, helping our sales team focus on relationship-building instead of administrative work. Overall, it has improved our efficiency and helped us maintain consistent, professional communication across all customer touchpoints. Review collected by and hosted on G2.com.