# LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 808 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users value the **ease of use** in LiveChat, appreciating its functionality and quick access for both customers and agents. (24 reviews) - Users appreciate the **flexibility and customizability** of LiveChat, enhancing customer engagement and streamlining communication. (20 reviews) - Users appreciate the **ease of use** of LiveChat, enhancing customer communication and simplifying the setup process. (19 reviews) - Users find LiveChat's **real-time support** instrumental in driving revenue and enhancing customer interactions effectively. (16 reviews) - Users value the **easy setup** of LiveChat, appreciating its intuitive integration and helpful customer support. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , facing challenges in locating settings and navigating between features. (7 reviews) - Users report **outdated information** from the chatbot and difficulty accessing support, complicating their overall experience. (6 reviews) - Users find the **chat management confusing** due to navigation issues and missed notifications during busy periods. (5 reviews) - Users find the pricing to be **expensive** , especially challenging for nonprofits with limited budgets. (5 reviews) - Users believe that **improvements in AI integration and response templates** are needed for a smoother LiveChat experience. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Message Sneak Peek Helps You Respond Faster and Stay Proactive **Rating:** 4.0/5.0 stars **Reviewed by:** Sabina K. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about LiveChat?** The “message sneak peek” is something I really enjoy, as I can see what a customer is typing the moment they start sending the message. This way I can get a head start on finding the right answer or resource to use, which cuts down the actual time it takes when the message comes in. This makes the whole interaction more reactive to the user. **What do you dislike about LiveChat?** Small businesses may find that the more expensive tiers can be so costly that it's difficult to justify them over the other platforms available. Furthermore, the mobile application can also suffer from notification delays, preventing the opportunity for timely customer interaction. **What problems is LiveChat solving and how is that benefiting you?** The issue with timely customer support is resolved with LiveChat as we have a real-time communication channel with our visitors, managing it instantly. This way we're able to convert leads much faster and address their problems immediately, something that our team wouldn't be able to do through email as quickly. ### 2. LiveChat Streamlines Real-Time Conversations and Captures More Qualified Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna C. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about LiveChat?** LiveChat helps us streamline and centralize real-time communication with prospects and clients across our website. It allows us to quickly engage visitors who are actively searching for corporate housing or furnished apartments, answer questions instantly, and capture qualified leads in the moment. For our team, it reduces response time, improves the customer experience, and ensures no inquiries slip through the cracks. It also helps us route conversations more efficiently, gather insights on common questions or demand trends, and ultimately convert more website traffic into bookings and partnerships. **What do you dislike about LiveChat?** LiveChat does come with a few challenges. It can require constant monitoring to fully deliver on real-time engagement, and without full CRM integration, conversations may lack important context. Automation features, while helpful, can feel generic if overused, and routing isn’t always perfect—sometimes sending inquiries to the wrong team. It also creates an expectation of instant responses, which can be difficult to maintain outside of business hours. Additionally, reporting capabilities can be somewhat limited for deeper analysis, and it ultimately adds another platform to manage within our tech stack. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us capture high-intent website visitors in real time, allowing us to turn active browsing into qualified leads and ultimately more conversions. It significantly reduces response time, which improves the overall customer experience and increases our chances of securing bookings. It also ensures no inquiries slip through the cracks, while streamlining communication by routing conversations to the right team quickly. By reducing reliance on long forms and delayed email responses, it lowers friction and increases engagement. Additionally, it provides valuable insight into customer questions and demand trends, helping us refine our messaging and offerings, all while allowing us to scale lead handling more efficiently without adding additional headcount. ### 3. Simple, Reliable LiveChat That Speeds Up Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya G. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about LiveChat?** What I like most about LiveChat is how simple and reliable it is for both support teams and customers. The interface is clean, chats are easy to manage, and it helps us respond to customers much faster. I also appreciate the real-time notifications and automation features, which make communication smoother and improve the overall customer experience. **What do you dislike about LiveChat?** One thing I dislike about LiveChat is that some advanced features can feel a bit expensive for smaller teams. Occasionally, the mobile app can also be slower compared to the desktop version, especially when handling multiple chats at the same time. Besides that, customization options for certain workflows could be more flexible. **What problems is LiveChat solving and how is that benefiting you?** LiveChat is helping us reduce response times and improve customer support efficiency. Before using it, managing customer queries through email was slower and harder to track. With LiveChat, we can respond instantly, handle multiple conversations at once, and provide a better overall customer experience, which has also helped improve customer satisfaction and engagement. ### 4. Best live chat app on the market and worth the investment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about LiveChat?** We have been a client for over a decade and actually started with them way before their rebranding. The platform is perfect for our business because the UI gives us so much information at a glance. We can clearly see where the user is from and what system they are using and even see what they are typing before they hit send which helps us prepare our answers faster. The message forwarding and ticket systems are very reliable and it has become the main way we communicate with our customers. It is a very professional tool that makes our support team much more efficient. The support is always excellent and they manage to always address any questions or issues we have right away. **What do you dislike about LiveChat?** The biggest issue we have is that the cost seems to be raising all the time which makes it harder to justify for a smaller business. They have also started splitting their products into different categories which is very frustrating. Before the tickets were just a standard part of the live chat plan but now it is a completely different product that you have to pay for separately. This change in the pricing structure feels like they are nickel and diming long term customers who have been loyal to the platform for years. Additionally the integration with Angular was not simple at all and it took more effort than we expected to get everything working correctly with our modern tech stack. **What problems is LiveChat solving and how is that benefiting you?** LiveChat solved the problem of us not being able to provide instant support to our website visitors. The benefit for our business is that we can close sales and solve customer issues in real time which has definitely improved our conversion rates. Having all the visitor data like their country and browser right in the chat window allows us to give much more personalized help without asking a lot of basic questions. It makes our small team look like a much larger and more professional operation. ### 5. Perfect Balance of Features and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel P. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about LiveChat?** I use LiveChat to support our customers and take new bookings, which is great for people who can't call and need help with their bookings. I believe it's one of the best live chat platforms out there. I like being able to see the customer journey on the website, the ability to create campaigns, and start chats. Their reporting is brilliant. Those features are very important to the way we work and help us provide better services and take more new sales. I like that the initial setup was very easy and straightforward. **What do you dislike about LiveChat?** Their support is only through the live chat window. Sometimes it would be easier to speak with someone over the phone. **What problems is LiveChat solving and how is that benefiting you?** We use LiveChat to support customers and take bookings, especially for those who can't call. It helps us track the customer journey, create campaigns, and start chats, improving our services and sales. ### 6. Reliable Tool for Real-Time Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luigi P. | Bussiness Developer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about LiveChat?** What I like best about LiveChat is how easy and fast it makes communication. I can get help or answers in real time without having to wait for emails or calls. The interface is simple, conversations feel smooth, and it’s convenient to handle multiple chats at once. Overall, it saves time and makes support feel more personal and responsive. **What do you dislike about LiveChat?** Sometimes the chat notifications can be easy to miss, especially when handling multiple conversations. It can also feel a bit overwhelming during busy periods when several chats come in at once. **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps solve the problem of slow or inefficient communication with customers. Instead of waiting on emails or calls, it allows real-time conversations, which makes it easier to answer questions quickly and resolve issues right away. This improves response time, keeps customers more satisfied, and helps me manage multiple conversations efficiently in one place. ### 7. Incredibly Easy Setup with Reliable Features for Busy or Offline Times **Rating:** 4.5/5.0 stars **Reviewed by:** Easten D. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about LiveChat?** LiveChat is incredibly easy to use and set up. We’ve never had any problems using it, and I really appreciate all the additional features we can rely on when we’re busy or offline. It was also very straightforward to implement on our website, which made getting started quick and hassle-free. **What do you dislike about LiveChat?** I don’t have anything I dislike about LiveChat! **What problems is LiveChat solving and how is that benefiting you?** LiveChat helps us connect with more customers and respond to more questions. We do have a phone line, but offering multiple ways to communicate makes it easier for customers to reach us and get the help they need. ### 8. Effortless Customer Support, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Mervin F. | Web Developer and Network Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about LiveChat?** I use LiveChat mainly for customer support and love the ease of doing business it provides. It allows us to attend to customer inquiries quickly and conveniently. I particularly appreciate the features like initiating a conversation with a user, integrating with social media accounts, and letting users leave a message after business hours. As a social security organization dealing with a large population, these features help us serve efficiently without customers needing to visit our office. The initial setup was easy enough for anyone to handle, which was a relief. **What do you dislike about LiveChat?** Exporting chats is not straightforward for offline analysis. **What problems is LiveChat solving and how is that benefiting you?** LiveChat allows us to attend to customer inquiries quickly and conveniently, integrating with social media and enabling users to leave messages after hours. This efficiency lets us serve a broad population effectively without needing them to visit our office. ### 9. Effortless Setup, Enhanced Communication with Prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin Mark T. | Senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about LiveChat?** I like how LiveChat saves time and makes it easy for prospects to reach our sales team. The most beneficial feature for us is the ability to look into the rep who's on a chat and live coach or help them with answers through internal messages. It was configured to our needs and really outdid our expectations. Also, the initial setup was pretty easy. **What do you dislike about LiveChat?** The only thing I would want in LiveChat is a feature for a prospect to call directly. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat to help prospects or customers seeking info or assistance. It saves time and makes it easy for them to reach the sales team. The best feature is observing reps in action and live coaching them with internal messages. ### 10. Dynamic Customer Interaction and Chatbot Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Tõnis J. | Head Of Sales **Reviewed Date:** February 16, 2026 **What do you like best about LiveChat?** I like how LiveChat has grown so much with new features, even though I'm not using all of them at this time. I appreciate its simplicity in getting customers engaged. I enjoy the flexibility it offers, like modifying different chat prompts for different pages. The new chatbot that learns from the website to answer requests is amazing as well. **What do you dislike about LiveChat?** I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. It kind of goes through the maybe the oldest landing page and some of the information is outdated. Although we know that those pages are not publicly visible, we still see that the information is wrong. It's outdated. It's not the current one. So maybe that could be improved. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat for immediate interactions with customers needing quick replies, showing our presence and dedication to support. It helps us meet our 24-hour response policy, ensuring no big waiting times and that our company is live and active. ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews/livechat-review-5200384?section=pricing&secure%5Bexpires_at%5D=2026-05-30+16%3A50%3A29+-0500&secure%5Bsession_id%5D=6559aa0f-815d-43e5-baf5-709b20f4b4ab&secure%5Btoken%5D=a22b23e854eedeeb1b4dc86d39c9eba5a3f68a1b4f90ef65539f6eb6304a3eea&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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