--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 810 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 810 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveChat, allowing for fast and effective communication with customers. (24 reviews) - Users appreciate the **intuitive analytics and real-time responses** of LiveChat, enhancing lead tracking and user engagement. (20 reviews) - Users love how **LiveChat transforms customer support** into a revenue driver through real-time, efficient communication. (19 reviews) - Users appreciate LiveChat for its **helpful features** , streamlining support tasks and enhancing user engagement effectively. (16 reviews) - Users love the **easy setup** of LiveChat, which enhances communication and efficiency for both customers and agents. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , struggling to locate features and manage notifications during busy periods. (7 reviews) - Users experience challenges with **notification issues** and difficulty accessing support, impacting their communication efficiency. (6 reviews) - Users encounter **notification sound issues** that cause missed chats, complicating their communication experience. (5 reviews) - Users find the **cost prohibitive** for nonprofits, with a yearly fee exceeding $25,000 making it challenging to afford. (5 reviews) - Users highlight the need for **better AI integration** and improved templates to enhance efficiency in LiveChat. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Very helpful partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayowa M. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about LiveChat?** Chat archiving - Livechat was the first helpdesk solution I encountered , with this feature. For me and my colleagues in the sales and marketing department, this feature is a life saver and actually does make our work easier. By archiving our chats with customers, it is always so easy to locate recurrent issues faced by a particular customer by simply looking through their previous chat archives with our agents, thus providing us with more depth to resolve such issues. **What do you dislike about LiveChat?** Absolutely nothing. I have used Livechat for at least a three year period and it is on the top of my list , of most helpful software products at work. **What problems is LiveChat solving and how is that benefiting you?** Livechat solves all problems related to prompt response to queries made by customers or random visitors, via our website or mobile application. Livechat has helped improve our overall response time to customer questions,and in so doing has helped us grow our sales numbers. ### 2. Every conversation with customers, is a sale opportunity. **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam B. | Senior Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about LiveChat?** The ability to engage website visitors with interactive marketing content, using Livechats targeted messaging functionality. With this feature, we are successfully showing interactive marketing messages to website visitors, based on their behaviour on our website, their geographical location etc Thereby , leaving us with a bigger chance to grab the attention of our customers. **What do you dislike about LiveChat?** What is there to dislike about Livechat? For me, nothing. **What problems is LiveChat solving and how is that benefiting you?** Livechat affords us the opportunity to respond to customers query, at the spot where they can take immediate sales action - our website. By using Livechat , we have conveniently cut down on the number of email enquiries we get from our customers, as most of their enquiries are being addressed on the spot, live on the website. ### 3. Livechat simply works for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Anu C. | Senior Product Marketing Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about LiveChat?** I am highly impressed with the quantity and quality of analytical data , which Livechat provides my organization. Basic informations such as mobile device type, location, chat history , ticket reports, data summary etc helps improve the quality and insight level, of our marketing campaigns. **What do you dislike about LiveChat?** I have never had a worry in the world about Livechat and I think that my colleagues in the marketing department, have a similar feeling. Livechat does a good job. **What problems is LiveChat solving and how is that benefiting you?** Livechat solves the problem of being able to communicate with our customers in real-time , as they navigate around our website or use our mobile application. By integrating Livechat with our primary email marketing program, we are constantly converting a high percentage of our website visitors, into subscribers to our marketing emails. ### 4. Very good for chatting with Different customers at a single time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about LiveChat?** Its very helpful to track high number of customers coming from high session. We can chat with different customers from different countries in a single platform which helps to keep the track of agents and their numbers. **What do you dislike about LiveChat?** When high number of customers visits it shows them the ticket not the chat option which hamper the lead generation part as those customers will not able to get their quries solved. **Recommendations to others considering LiveChat:** Very easy and customer friendly to use **What problems is LiveChat solving and how is that benefiting you?** Lead generation becomes very easy with this platform as we can easily chat with them .Agents numbers can be tracked very easily which helps us to judge how a agent is performing. ### 5. The king of helpdesk communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Zainab M. | Business Analyst - Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2021 **What do you like best about LiveChat?** Livechats ability to store all chat messages between our customer service agents and customers, is what I find most impressive as a user. The above ensures that we can still reply to our customers, even when no agent was online when they dropped us a message, thereby ensuring that we do not unnecessarily lose potential sales leads. **What do you dislike about LiveChat?** There isn't anything I think I dislike about Livechat. I rate it as the best helpdesk software program for a reason. **What problems is LiveChat solving and how is that benefiting you?** Ability to have real-time chat discussions with visitors to our website , is the problem we solved through Livechat. Livechat has helped us improve the level of customer satisfaction, by making it easier to attend to customer queries faster, than we did before Livechat. ### 6. Easy to use for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about LiveChat?** I like that we can have multiple team members on LiveChat at one time and they can all assist and answer questions **What do you dislike about LiveChat?** I haven't noticed anything that could be improved on this product **What problems is LiveChat solving and how is that benefiting you?** We used to get a lot of emails with questions that could be answered very quickly. LiveChat allows us to answer them in real time and saves us the back and forth. ### 7. Livechat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about LiveChat?** LiveChat is great because it integrates seamlessly with WordPress websites in just a few clicks. It is intuitive and easy to use, as well as a great tool to have on your website. **What do you dislike about LiveChat?** The only "con" side of LiveChat is the pricing. This tool is usually more expensive than other live chat features from different companies and other chat bots as well, but when it comes to functionality, it beats them all. **What problems is LiveChat solving and how is that benefiting you?** We are helping clients do better business online and be more reachable to their customers. Often we try to contact services provides but need to deal with the frustration of not being able to. LiveChat solves that problem. ### 8. Great, loved it! **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia H. | Administrative Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2018 **What do you like best about LiveChat?** It helped our team work together faster also gave the entire team the ability to help, teach and support one another more efficiently and quickly. **What do you dislike about LiveChat?** So far, I have not learned it well enough but look forward to doing so, but so far, I love it! **Recommendations to others considering LiveChat:** Do it! it can't hurt. It has strengthened our teams ability to communicate and rid our downtime. **What problems is LiveChat solving and how is that benefiting you?** The team was not working at the same pace and missing essential facts, and it has given the team the ability to function more like one another and support one another. No downtime! ### 9. LiveChat Takes on Live Chat for Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Cole W. | Digital Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2018 **What do you like best about LiveChat?** LiveChat is an easy to set up Chat tool for your website, with extremly good customer service while offering full transparency/communication for your business. **What do you dislike about LiveChat?** Only down side of Live Chat is their servers can get overran if you have a lot of people in the queue. **Recommendations to others considering LiveChat:** Highly recommend using LiveChat. Easy to set up, and their team offers plenty of support to help you set up the tool and get the most out of it. **What problems is LiveChat solving and how is that benefiting you?** We use Live Chat as a customer service tool within our company. We have thousands of customers calling us daily and by using LiveChat we can solve a number of those problems in seconds instead of minutes. ### 10. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about LiveChat?** Chat support for Nextiva was very easy to use and assistance was very quick and professional. **What do you dislike about LiveChat?** Nothing. Chat support was very simple to navigate. **What problems is LiveChat solving and how is that benefiting you?** Helped with VM transition and we only had to let them know what we needed. Agent took care of everything. ### 11. Great for Interacting with Customers on Website **Rating:** 4.5/5.0 stars **Reviewed by:** Drew S. | Manager of Brand Development & Merchandise, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about LiveChat?** I really like being able to message people on the site before they initiate conversation. We've created several sales by reaching out to the customer via LiveChat as they're just browsing our website. **What do you dislike about LiveChat?** We only have 2 active accounts. In most cases that's fine, but there are times where it would be nice to have more. Just can't justify buying more accounts when 2 is good for a majority of the time. **Recommendations to others considering LiveChat:** Don't wait for the customer to reach out with questions. Be proactive! **What problems is LiveChat solving and how is that benefiting you?** Customers are able to reach out with questions while they're on our website looking at ticket info or may have a question about placing an online merchandise order. It's also been very helpful by initiating conversation and asking the customer if there is anything that we can help them with before they reach out your us first. ### 12. Better LiveChat Features, Very Secure and An Affordable Solution For Business - LiveChat **Rating:** 4.5/5.0 stars **Reviewed by:** Fiona L. | Talent Acquisition Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about LiveChat?** When it comes to interacting with our clients, we trust LiveChat, and for good reasons. First, it is highly customizable and can provide auto-reply The software offers a fantastic UI, and this means our clients have an easy time using it The software makes tracking tickets easy **What do you dislike about LiveChat?** With LiveChat, I have not experienced any difficulties. **Recommendations to others considering LiveChat:** LiveChat never fails and is highly customizable, which makes it suitable for any business, and for this and many other reasons, I recommend it. **What problems is LiveChat solving and how is that benefiting you?** We deployed LiveChat for purposes of meeting all our Live Chat needs, and so far, it has been well. Besides being easy to use, there are also many features and customization capabilities that make it even better. ### 13. Everything an helpdesk solution should be. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra A. | Customer Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about LiveChat?** Chatbot - Livechat Chatbot helps respond to simple , regular questions asked by our website and mobile application users. This has reduced the number of customer query, which human personnels in our customer service department need respond to. Analytics - Livechat provides us with much needed metric data around things like the number of people on our website, sources of our website traffic, the device being used by website visitors etc Chat history - Livechat saves every chat engagement with customers , by using devices of access and IP address as a tally. This ensures that whenever a returning visitor makes an enquiry, we are able to pull out their previous correspondence with the customer service department, as long as they are using the same device and same internet IP address. **What do you dislike about LiveChat?** Absolutely nothing. Livechat has everything I expect to get from an helpdesk software program. **What problems is LiveChat solving and how is that benefiting you?** The problem of real-time communication with our customers, while they are on our website and mobile app. Is. Solved using Livechat. Livechat has made customer support available to our customers at all times, as long as they are within reach of our mobile app. Or website. ### 14. Live Chat Inc is a good application to connect with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about LiveChat?** Easy to use agent interface. Real-time customer survey during chat and reporting. **What do you dislike about LiveChat?** Limitation on customer invitations and frequent technical glitches. **Recommendations to others considering LiveChat:** It is a good and best way to connect with customers through live chat, especially for small and medium scale businesses. **What problems is LiveChat solving and how is that benefiting you?** Customer support and lead generation. ### 15. Livechat makes “help desk based customer service “ an art. **Rating:** 5.0/5.0 stars **Reviewed by:** Nitu S. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about LiveChat?** Canned responses - These are saved responses to some of the most commonly asked questions , posed to our customer service agents by our users. By saving these responses, we are able to send them to users as responses whenever they ask us a commonly asked question, thus saving us time. Chatbot - Livechats chatbot acts as an assistant to our customer service team, by engaging visitors and users of our apps. Who need the help of a customer service agent. Our use of Chatbot has reduced the workload on our customer service agents. Analytics and metrics - Livechat provides us with analytics and metrics around visits to our websites and user activity on our mobile app. This has enabled members of my organizations growth team to better understand important marketing strong pointers such as geographical location of website visitors, and their device of choice. **What do you dislike about LiveChat?** I am completely fine with our overall experience on Livechat. I do not think an alternative app. Can provide better quality. **What problems is LiveChat solving and how is that benefiting you?** Livechat makes customer engagement very quick, scientific and efficient. Livechat provides us with a cheap way to engage customers and address all issues they have with our products. ### 16. Great Overall Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Service BDC Administrator , Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about LiveChat?** User-friendly. Canned replies can include a photo, so your customers know they are speaking to an actual person **What do you dislike about LiveChat?** It's only one flaw that I dislike: there is no Dark Mode, which would reduce eye strain when chatting repeatedly. **What problems is LiveChat solving and how is that benefiting you?** Our company's LiveChat feature allows our customers to contact a customer service representative for questions and concerns about their swing set, as well as for potential new customers to speak with a sales representative about what they are looking for. ### 17. Solid Live Chat Capability **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob S. | Customer service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about LiveChat?** It does what it needs to. Live Chat is a simple app that does exactly what it's supposed to **What do you dislike about LiveChat?** It would be nice if there were more functions. I would like to be able to see what is inside a customer's cart from the Live Chat. Additionally, I would like to imbed links into specific words. For instance, in an email (Gmail)l, I can say "Click Here" and embed a link to whatever I want. I cannot do this in Live Chat. **What problems is LiveChat solving and how is that benefiting you?** I use Live Chat to talk to hundreds of customers and assist them with whatever they need. This helps cut down on the number of calls and emails we get. ### 18. Great feature to gave **Rating:** 5.0/5.0 stars **Reviewed by:** Henrich B. | Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about LiveChat?** Intergation with our platform. Excellent tracking and overview of our sales team **What do you dislike about LiveChat?** There is nothing I dislike about Live chat. **What problems is LiveChat solving and how is that benefiting you?** First customer response service. Direct booking. ### 19. Livechat - 6 month review **Rating:** 3.5/5.0 stars **Reviewed by:** Ameen H. | Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about LiveChat?** Detailed user information in the platform, & Mobile App availability, customization of the interface, and integration with website **What do you dislike about LiveChat?** Unlike the browser chat, the desktop app will automatically timeout due to inactivity, making it counterintuitive when handling other tasks and not actively clicking or scrolling in the app. **What problems is LiveChat solving and how is that benefiting you?** Interaction with visitors to our site, screening initial qualifications and prerequisites to enhance lead generation efforts ### 20. Too expensive if you want chat bots **Rating:** 3.5/5.0 stars **Reviewed by:** Jaime G. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about LiveChat?** It was very easy to use as an agent, very user-friendly for the consumer. **What do you dislike about LiveChat?** In order to use chat bots, you had to pay extra for them and they were expensive. Not worth it for smaller businesses. **What problems is LiveChat solving and how is that benefiting you?** We were looking to alleviate some of the phone traffic with a chat feature. ### 21. Does What It Has To, But That's About It **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about LiveChat?** LiveChat is a relatively straightforward software that allows you to chat with web visitors and vice versa. For that purpose alone, it does exactly what it's supposed to. It's relatively easy to get up and running, and the backend is very straightforward and easy to use. It's also pretty cheap. **What do you dislike about LiveChat?** Outside of being able to chat, LiveChat doesn't offer much. The reporting is pretty lackluster, tracking user behavior is very limited, if someone chats after-hours you essentially lose all data associated with their session, customization is limited. It's almost like that made this app 10 years ago and then stopped doing any updates since. **What problems is LiveChat solving and how is that benefiting you?** Getting leads from our website. ### 22. LiveChat has boosted support satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about LiveChat?** The ease of use to install and launch Livechat on our site **What do you dislike about LiveChat?** I feel there could be stronger reporting. Heat maps can only be by one week at a time and there is a limited report that can be received when you choose to receive it automatically **What problems is LiveChat solving and how is that benefiting you?** We added Livechat as a secondary live way for our customer to reach us outside of phone and ticketing . We realized that a large portion of our customers do enjoy reaching out through chat for convenience ### 23. Takes helpdesk to a whole new level. **Rating:** 5.0/5.0 stars **Reviewed by:** Anya B. | Market Research Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about LiveChat?** Livechat social media integration - This has allowed our customers to send live chat messages to the customer service department in my organization, without leaving our social media pages on Facebook or Instagram. This has greatly improved engagement with our users. **What do you dislike about LiveChat?** There is nothing to dislike. Livechat has been the helpdesk tool of choice in my last two companies for a reason - it does its job well. **What problems is LiveChat solving and how is that benefiting you?** Real-time chat communication with our customers and interested sales leads from our website, mobile app, and even directly from our social media pages. ### 24. All helpdesk problems addressed. **Rating:** 5.0/5.0 stars **Reviewed by:** Hadas S. | Senior Sales and Marketing Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2021 **What do you like best about LiveChat?** I like Livechats customer sneak-peak functionality the most. This feature allow me see what the customers are typing before their messages are sent. This has allowed me extra seconds and minutes to prepare my responses to a customers question. **What do you dislike about LiveChat?** I have used Livechat for over two year, and I see nothing wrong with this software program. It works just fine to meet my needs, **What problems is LiveChat solving and how is that benefiting you?** We serve all helpdesk related needs using Livechat. Livechat makes it so easy to communicate with our customers , not only on our website and mobile applications but across multiple social media platforms. ### 25. very nice tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about LiveChat?** easy to use, for me and my visitors, top! **What do you dislike about LiveChat?** i'd like to customize more the design maybe **Recommendations to others considering LiveChat:** do not expect features too complicated, this is a very easy tool and it's great for what it does. **What problems is LiveChat solving and how is that benefiting you?** i can connect with my visitors without make them wait for an answer via email ### 26. Improved how quickly we responded to customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Performing Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about LiveChat?** Livechat provides advanced data and analytics regarding how users of our app. Interact with my company's customer service agents. Some of the vital data commonly provided by Livechat includes how long it took the sales and marketing team to resolve tickets opened by customers, the average rating given by customers after a case was resolved, and of course the percentage of customer chats missed by our agents. **What do you dislike about LiveChat?** At the moment, I cannot think of any time where-in I have had any displeasure using the Livechat customer engagement program. **What problems is LiveChat solving and how is that benefiting you?** Livechat is the major tool we use to communicate with customers when they encounter issues while using our products. By adapting Livechat, my company has improved customer ticket response time. ### 27. LiveChat helps me to have instant communication with the support. **Rating:** 4.5/5.0 stars **Reviewed by:** Suez L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2020 **What do you like best about LiveChat?** It helps to have a very important and positive efficiency for my clients because it provides an exclusive support with help desk. It has really determined a logical way to replenish a good service, it works perfectly with a very complete system of tickets and live chat. **What do you dislike about LiveChat?** I would like the software to be much cheaper, you have more expensive plans than other software from your competition. **Recommendations to others considering LiveChat:** A great software that offers an incredible service. Definitely the software has given a good attention to the public, I suggest that they acquire it and can enjoy all its tools to have a great advantage. **What problems is LiveChat solving and how is that benefiting you?** The program helps us to have a very clean support and with incredible dynamics, it has really been a great success to grant an experience that intensifies the way of getting communication and resolution of doubts to important clients. It justifies the quality and time in several sequences in the help desk, the company is satisfied. ### 28. Livechat helped us to make a radical change in our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Jane W. | Legal Secretary, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2021 **What do you like best about LiveChat?** From the beginning it gave us confidence and speed in dealing with customers, we promote a fast and reliable service through our chat, being this compatible both in a web version and in a mobile version. The implementation is fast and reliable, it has helped us with the sales of services by adding a macro filter for the most frequently asked questions. **What do you dislike about LiveChat?** The sound of the chat is too unpleasant, although this makes it easier for us to approach customers. The price can be a bit high for the product they offer and we can't set up an automatic message or adjust the appearance of each chat as some of their opponents offer this service and more, which makes that Livechat option somewhat unfortunate. **Recommendations to others considering LiveChat:** It is a very fast and easy to use chat, the configuration is adaptable to what one as a consultant needs and has provided us with certain features that are affordable to what we always need. Despite having a high price we adapt to the budget to be able to acquire this tool. **What problems is LiveChat solving and how is that benefiting you?** We were finally able to incorporate an automatic chat service to our main website in order to provide each customer with a quick approach and advanced solutions when it comes to appointment splitting. We created a fast and reliable channel of communication for all our potential clients and better quality, assuming they don't want to send an email or call on the phone. ### 29. Great Way To Deliver Quality Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew H. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about LiveChat?** Really clean UI on both the front end and back end. Really easy for our customer service team to use and also for our customers to ask questions. **What do you dislike about LiveChat?** I wish there was more robust reporting available with this app. **What problems is LiveChat solving and how is that benefiting you?** We’re tying up less of our customer service team with phone calls and they’re able to carry out multiple LiveChats at once which means we’re talking with more customers and taking care of their needs quicker than ever before. ### 30. Great chat service. But the price could be lower. At least for smaller businesses. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about LiveChat?** The simplicity. It's very easy to learn how to use the program. **What do you dislike about LiveChat?** The prices, you need to pay for a more expensive plan just to get small extra features. **What problems is LiveChat solving and how is that benefiting you?** We now offer a simple chat for our customers. And it works very well. ### 31. Best Chat bot/Service out there **Rating:** 5.0/5.0 stars **Reviewed by:** Shaphan B. | Owner and partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about LiveChat?** The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference. **What do you dislike about LiveChat?** Nothing that we dislike so far and we have been using the program for just over two years now **Recommendations to others considering LiveChat:** If you are looking for a chat tool that covers automation, knowledge base options, customizable look and feel then this is the option for you. **What problems is LiveChat solving and how is that benefiting you?** We have solved our communication issue with our prospects, email is not the go to way of communicating anymore so to have this to instantly get back to our prospects its been a game changer. Also having the automation option for when we are offline to still help out our customers is amazing. ### 32. Strong platform for strong consumer linkage **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh G. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about LiveChat?** My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the discussion and can also easily share the file with regard to attachments. LiveChat has always been answerable for the protection of thei information and I have not faced any problems marking important chats in the archive. **What do you dislike about LiveChat?** It works wonderfully since I have used this platform. I'd say this is a program that is easy to go and build strong customer relationships. People then used falsify this tool, but I realize it is great so I have expertise in my company. **Recommendations to others considering LiveChat:** I've had great LiveChat experience. It offers quality and receptive customer care and allows us to provide our customers with excellent support. This efficient tool is my recommendations. **What problems is LiveChat solving and how is that benefiting you?** It is sometimes important to move the talk to other depts so that I find that LiveChat is reliable for that reason, so my other team members take over the conversation. This application keeps me informed of major dates by offering me with timely notifications. Now That I can engage my customers more effectively, and deal with them on a priority basis. ### 33. Helps us save lives. **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan M. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about LiveChat?** The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat) **What do you dislike about LiveChat?** It was hard to setup at first, some things are not intuitive. (Like groups for different languages) **Recommendations to others considering LiveChat:** Rich functionality with possibility to enhance with bots and livedesk- is a huge plus. We just can't afford more that a chat. So definitely a big Recommend! Some competitors we tried-simply lack individual url personalization capacities.. **What problems is LiveChat solving and how is that benefiting you?** This livechat allows us to help people with psychological problems online, doing free consulting and offering help for people in real time. ### 34. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Customer Service Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about LiveChat?** The ease of use makes it ideal for almost any business. **What do you dislike about LiveChat?** Notifications can be glitchy at times but if you refresh it, they will come through. **What problems is LiveChat solving and how is that benefiting you?** Being able to answer questions from on app. ### 35. LiveChat: Good product. Chat with customers in real time **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about LiveChat?** Companies large and small use this product to meet the needs of their customers. Easy to use for all ages. Provide quick access to answer questions and complaints. **What do you dislike about LiveChat?** We need more chat agents. Modify the automatic greeting to make it more attractive. Compared to others, it's a bit expensive. **Recommendations to others considering LiveChat:** This is good for all companies, but not for new companies because it is a bit expensive. It is very easy to access and very easy to use for customers who want to contact the store or company to solve any problem. I hope it will be cheaper for small businesses. **What problems is LiveChat solving and how is that benefiting you?** Large companies like PayPal and Adobe rely on the LiveChat service, which is very convenient for those who do not have time to talk on the phone because they are busy with computers every day and it is fast. Fast chat support means greater customer satisfaction and even more sales. Complaints and other problems can be resolved immediately and easily, increasing trust between business owners and their customers. ### 36. Great service for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about LiveChat?** Very helpful feature to add to a website, especially for a business that is patient-based or client--based. **What do you dislike about LiveChat?** I wouldn't say there is anything I dislike about Live Chat. **What problems is LiveChat solving and how is that benefiting you?** Having questions outside of regular business hours that can be answered through this, rather than hire round the clock customer service. ### 37. The best live chat and ticketing application **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas H. | Senior Sales Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about LiveChat?** LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from. On the top of everything, it does analysis for you basis demography and pages visited. **What do you dislike about LiveChat?** There is nothing that I don't like about LiveChat. **What problems is LiveChat solving and how is that benefiting you?** The best thing is that it provides ticket support for your chats. A ticket will be generated and you can track it anytime. ### 38. LiveChat review by marketer for 3 web sites **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about LiveChat?** LiveChat is very easy to implement and very easy for our staff to use. It is dependable and did I mention, very easy to implement? Easy implementation is key as we are a one-stop shop in term of web development and design. **What do you dislike about LiveChat?** Historical reporting is not robust. We would like to export the data to manipulate it and integrate it into our marketing metrics. They offer many pretty charts which are useful at a glance but we need raw data. It might be available but I'm unaware of how to export it. **What problems is LiveChat solving and how is that benefiting you?** Our previous chat program was extremely difficult to admin and for the staff to use. Customization required a high-end knowledge of the product and of web. With LiveChat, we were able to deploy the product relatively quickly and the adaption rate was excellent. Our inside sales team loved it and when they like using something, they will use it well. LiveChat has made it possible for us to quickly connect with our customers and potential prospects and has added an additional valuable element to our service offering. ### 39. Live chat review **Rating:** 4.5/5.0 stars **Reviewed by:** Jayme A. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about LiveChat?** Helpful to stay connected with team members and communicate more efficciently **What do you dislike about LiveChat?** I do not have any issues with live chat. **What problems is LiveChat solving and how is that benefiting you?** LiveChat has made communication easier through the interface and ease of use and allows more connection between team members when it matters most. ### 40. Powerful platform for making strong connection with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Sofia M. | Accounting Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2020 **What do you like best about LiveChat?** My words to describe the amazing features of LiveChat will fall short, because it is diverse in its nature. While chatting I can easily tag the relevant person for the better insight of the discussions and also I can easily share the file in terms of attachments and I did not faced any difficulty in marking the important chats as archive, LiveChat is always accountable for the security of our data. **What do you dislike about LiveChat?** Since I have been using this platform it is working amazingly. I would say it is an easy going program that build strong relations with our customers. People used to give keep some falsifications about this tool but I know it is good because I have the experience of using it in my organization. **Recommendations to others considering LiveChat:** I have had excellent experience of using LiveChat. It has professional and responsive customer support and it also enables us to provide excellent support to our customers. My recommendations goes to this efficient tool. **What problems is LiveChat solving and how is that benefiting you?** Sometimes it is a needed to transfer the chat to the other departments, so that my other team members over take the conversation and I found that LiveChat is reliable for this purpose. Further this application keeps me update about the important events by providing me notifications to time. Now I can better engage my customers and deal them on priority basis, which also depends on the ticketing. ### 41. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about LiveChat?** It provides fast and friendly support for clients **What do you dislike about LiveChat?** Sometimes there are intermittent issues with the product **What problems is LiveChat solving and how is that benefiting you?** We are providing quick and easy customer support with a user-friendly support channel. ### 42. Best Live Chat Application Available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about LiveChat?** I love everything about livechat.com. The interface, the app and support. **What do you dislike about LiveChat?** It's too expensive for small businesses and a constant barrier to entry especially if you live in a country that has a weak currency against the $. They should allow more users per account. Paying for every user is just not affordable for countries that don't' fall in the USA, Canada, Europe and the UK. **Recommendations to others considering LiveChat:** I wouldn't really bother with any other chat software out there. Live chat is the best of the lot but there is always room for improvement. **What problems is LiveChat solving and how is that benefiting you?** It's great to be able to get my clients to communicate with their customers live on their websites. There is a lot of good to be said to have an actual person to talk to instead of an email or form that might fall through the cracks. Clients are making bookings, selling products and getting leads plus a database for retargeting. ### 43. Very easy to use chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Gerald M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about LiveChat?** It integrates Quite Well with our Platform Supplying good information regarding Customers that come into Discussion.Besides, this platform is quite simple to use and contains a fantastic integration with Zendesk's ticket management. The support is obviously very useful when you need. **What do you dislike about LiveChat?** I can say that the program is a bit expensive compared to other platforms. So far I have not found any kind of problem with the performance of the platform. It is a program that offers many advantages and is easy to use. **Recommendations to others considering LiveChat:** The features are excellent, and it is a clean design with no bloating attributes. This integration also does not interfere with the aesthetics of my site. Customers can log in to talk fast and get help in a timely manner. There are no complex configurations, it also has very good features. **What problems is LiveChat solving and how is that benefiting you?** One thing I benefit from is that it is full of powerful features, details about the clients that allow us to communicate with them in a better way. The integration using Facebook Messenger is pretty cool. It allows me to archive, tag and search. I really recommend livechat ### 44. Simple configuration, solid service and fantastic choices. **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Jose C. | User Experience Design Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about LiveChat?** LiveChat has a pleasant gui, both its site version and its flexible type, who makes the process easier and faster, will have a good feedback system that is important for managing our customers ' demands, has an exchange of passengers from such a bot to both a person, and the fare protocol traps any exchange listed beyond the manufacturer's hours **What do you dislike about LiveChat?** A little pricey because you've got a smaller squad but not cheap. There aren't a number of options in the standard kit. If there were among the terms agreed it would have been nice. **Recommendations to others considering LiveChat:** Because of its versatility and simple functionality, I endorse this application, I promise you that you do not forget investment in this amazing live chat device because it offers your firm's website better results. **What problems is LiveChat solving and how is that benefiting you?** Because we use LiveChat, we can give consumers access to the information and new business contributes to it in actual environments. We should communicate directly with them without having them feel constrained by the rules and procedures and mandatory training that are always part of phone calls and emails. We also want create chats sound like discussions of high quality where we can deliver the data as rapidly as possible or LiveChat offers us the opportunity to do so. The discussion logs but rather affidavits allow to keep fast records on both finishes of both the talk. Leads can then save additional data that can then be referenced later and potentially contribute to future industry. ### 45. A great team behind a great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Ray M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about LiveChat?** Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them. Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot. **What do you dislike about LiveChat?** I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about. **What problems is LiveChat solving and how is that benefiting you?** Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction. ### 46. An easy way to reach to your future customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Burak A. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about LiveChat?** Absolutely easy to use! Nice UX/UI rounds everything up! **What do you dislike about LiveChat?** I wish that the chat widget has more variable settings like a different sound or effect. **Recommendations to others considering LiveChat:** I recommend LiveChat for every size of a company. You can generate leads and send every visitor a message! You enter prewritten messages and send them to your visitors. A great solution for everybody! **What problems is LiveChat solving and how is that benefiting you?** We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future. ### 47. LiveChat is the perfect tool for you and your company **Rating:** 4.5/5.0 stars **Reviewed by:** Maria P. | Analista de sistema, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveChat?** LiveChat is a very complete tool, it is very easy to use and very effective when it comes to live chat communications, it can be accessed from your computer or mobile phone, which makes work faster and easier. It gives us information to follow up on our clients' requests, also allows us to communicate with several clients at the same time. **What do you dislike about LiveChat?** I really have nothing bad to say about this tool, it allows me to always be in communication with my clients, LiveChat has benefited me a lot, both me and the company, I have really felt comfortable with this tool. **Recommendations to others considering LiveChat:** If you are looking for immediate help, customer satisfaction, consider LiveChat. It is an application that allows you to cross borders at a personal and business level, it is very easy to use, it will make your communication much more efficient, you can help your customers and give them a correct response in time, I definitely recommend using this wonderful tool , I have felt very satisfied with its benefits, since I started using this tool, it became the most important application, thanks to its excellent platform. **What problems is LiveChat solving and how is that benefiting you?** LiveChat is a fantastic application, it allows a communication that crosses the borders, no matter where we are, it is excellent because it allows me to conduct an interview, meeting, videoconference in the shortest time and with the best quality. It is a complete chat application, it gives us flexibility and a variety of cost options, this tool helps us serve customers quickly and efficiently, its benefits are endless. ### 48. Using for virtual legislation for a non profit organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about LiveChat?** Easy to navigate and use this chat feature. **What do you dislike about LiveChat?** Nothing so far. The chat meets my standards. **What problems is LiveChat solving and how is that benefiting you?** Communucation/support for 600+ members during a virtual legislative session over zoom. ### 49. Best live chat messaging software **Rating:** 3.5/5.0 stars **Reviewed by:** Haris H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about LiveChat?** Easy to use Highly editable support has been fantastic changed owner as needed to switch things over they were so helpful in guidelines great response on our website **What do you dislike about LiveChat?** Manager options could be a little easier to use when monitoring a chat that someone else is talking occasionally there is a delay **What problems is LiveChat solving and how is that benefiting you?** Customer can easily speak to a real person through chat and get a fast response we can see what customers are typing so we can prepare to answer quickly and with enjoy time to provide the best answer ### 50. Livechat for small businesses **Rating:** 2.5/5.0 stars **Reviewed by:** Scott B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2020 **What do you like best about LiveChat?** Helping customers at odd hours more easily and less work **What do you dislike about LiveChat?** Often times the program will not work or notify me, and even the phone app will fail to notify me, so there are occasionally missed chats **What problems is LiveChat solving and how is that benefiting you?** Customers call less as they know they can get support with us via a livechat ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-30+13%3A41%3A23+-0500&secure%5Bsession_id%5D=a2b8c0d4-8162-4a7b-b3d4-6a6095e159d6&secure%5Btoken%5D=bef201eeed2b04ed172432cdd4bffd33c82b3919fe5854909f43948efd30e974&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [OpenAI SDK](https://www.g2.com/products/openai-sdk/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [Whatsapp bot](https://www.g2.com/products/whatsapp-bot/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## LiveChat Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,708 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews)