G2

CW

Chris W.

Mid-Market (51-1000 emp.)

11/22/2016

Business partner of the seller or seller's competitor, not included in G2 scores.

"More than what I expected."

4.5/5

What do you like best about LiveAgent?

Very customizable. Allows me to customize almost anything I want from ticket views to client responses. Keeps everything in the ticket. You get a lot for the great price and the support is world class. That is very important. Keep it up. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Nothing... Just add a filter for priority. I can't really say what is missing here on this platform. I havent had any downtime. Review collected by and hosted on G2.com.

Recommendations to others considering LiveAgent:

Great software. Number 1 is the support and ticketing system. Cant go wrong. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

We have over 400 users that were just sending emails to the IT department. This was very complicated until we sourced LiveAgent. Now all tickets are tracked until completion. Employees are notified of completion and can track their own tickets. We operate as our own entity inside the company. Review collected by and hosted on G2.com.