# LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,538 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users find LiveAgent to be **incredibly intuitive and simple** , making communication and setup effortless and efficient. (58 reviews) - Users appreciate the **ease of use and feature diversity** of LiveAgent, enhancing customer communication and productivity. (48 reviews) - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and improving overall customer experience. (45 reviews) - Users appreciate the **ease of use** of LiveAgent, highlighting its efficient ticketing and centralized communication features. (42 reviews) - Users value the **efficiency** of LiveAgent, streamlining tasks and enhancing customer service through organized communication channels. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring ample training to maximize the powerful features of LiveAgent. (12 reviews) - Users experience **missing features** in LiveAgent, including mobile limitations and lack of flexibility in customization options. (11 reviews) - Users find the **not intuitive interface** of LiveAgent disappointing and cumbersome, leading to a frustrating experience. (10 reviews) - Users find the **steep learning curve** challenging, requiring significant training to maximize LiveAgent's capabilities. (10 reviews) - Users find **integration issues** with LiveAgent, particularly with SMS and telephony services, limiting their productivity. (8 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. My experience **Rating:** 4.0/5.0 stars **Reviewed by:** Justin P. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about LiveAgent?** I liked how it had so many feature tied in to such a small price! It made everything so much easier to have it all in one app **What do you dislike about LiveAgent?** There was a bit of a learning curve when I was first getting set up but after that it was good **What problems is LiveAgent solving and how is that benefiting you?** It provides me with a phone system and chat bot that I was able to use as a way to automate my communication with clients **Official Response from Quality Unit:** > Hey Justin! Thanks for your review. It's great to hear LiveAgent's features and pricing worked well for you. The learning curve can be a bit tricky at first, but once you're set up, it’s smooth sailing! If you ever need tips to speed things up, check out our knowledge base: https://support.liveagent.com. - The LiveAgent Team ### 2. Live Agent can be used both as CRM and a support **Rating:** 4.5/5.0 stars **Reviewed by:** Francis C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about LiveAgent?** I like how I can connect multiple channels of inbound leads that we can use both for support and CRM purposes. **What do you dislike about LiveAgent?** The interface could have been more intuitive **What problems is LiveAgent solving and how is that benefiting you?** Currently, I don't have to open multiple apps just to be able to respond to all the queries of my customers. **Official Response from Quality Unit:** > Hey Francis, thanks for sharing your thoughts! Great to hear that LiveAgent helps you manage both CRM and support :) We understand the interface could be more intuitive, and we’re always working on improvements. If you have any specific suggestions, let us know via chats or email! • The LiveAgent Team ### 3. Best CRM tool in lowest price **Rating:** 4.5/5.0 stars **Reviewed by:** Aman K. | Help Desk Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2024 **What do you like best about LiveAgent?** It has the option to integrate email and chat along with calling on same platform. 1 agent is free however multiple agents can be aligned at a very lower price. Best tool for small and medium sized organisation **What do you dislike about LiveAgent?** I didn't find any thing that can be disliked till now so far **What problems is LiveAgent solving and how is that benefiting you?** It enables me to manage all type of communication weather call chat or email on the same platform I don't need to keep changing my tabs to see multiple platforms communication. **Official Response from Quality Unit:** > Hi Aman, thank you for sharing your review! It's great to know you're not encountering dislikes so far. If you ever need help or have suggestions, feel free to reach out—our team is here 24/7. - The LiveAgent Team ### 4. Budgeted and Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmad M. | Opreations Manager, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about LiveAgent?** We are a small buisness and we were managing all the CRM activities on Google sheets or mannually. Then we have tried so many CRM tools to gain the productivity and when we were trying many tools we fouond the LiveAgent. So if you compare the CRM with other tools you will find that Live agaent is providing you everything which is needed at a very low budget. Even I would like to thank the LiveAgent team they have provided us a 30 free trial as well. So yes LiveAgent is pretty good choice if you are looking for CRM solution. **What do you dislike about LiveAgent?** There is only one this where i am not fully satisfied and that the telephony integration. There are some Indian companies which provides Voip service butu the LiveAgent have not interegrated those service to their panel yet. But I hope they will update the same soon as they are updating their panel every day. **What problems is LiveAgent solving and how is that benefiting you?** We are running a e-commerce store at shopify with the name of svock.in. Live agent have direct integration with shopify so it help a lot in managing or Customer Realtionship **Official Response from Quality Unit:** > Hey Ahmad! It sounds like you've found LiveAgent to be a valuable asset for your e-commerce store. Thanks for sharing your positive experience :) We're always working on enhancing our features, and we'll take your feedback about telephony integration into account. Our goal is to continuously improve and support your business's needs. If you have specific VoIP providers in mind, please share them with us, and we'll explore possible integrations. - The LiveAgent Team ### 5. All-around ticketing system for reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** František M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about LiveAgent?** We've been with LiveAgent for 8 years now. Whatever request we've had during this time, we've always been able to implement it. Either on our own, with countless features and possibilities LiveAgent offers, or with their amazing customer support, which is always helpful. We are using mainly their automation features, custom filters, tagging and statistics. We are really happy with this system and we plan to keep on using LiveAgent in the future. **What do you dislike about LiveAgent?** Honestly, I can't think of any downsides. We use LiveAgent everyday and all day and it just works excellently. **What problems is LiveAgent solving and how is that benefiting you?** We use LiveAgent as ticketing system. So it's our shared inbox for the whole customer service department, with management, automation, workflow and statistics features. Before, we used separate emails for our agents, with emails copied to all members of staff, keeping them busy negotiating who is resposible for which case. Now, the automation and workflow rules chooses the approriate agent, the ticket keeps the communication history in one place, notifications keeps reminding us about tickets needing our attention and statistics show us what exactly is happening in the department. **Official Response from Quality Unit:** > Hello František! Wow, it's great to hear that you've had such a positive experience with LiveAgent over the past 8 years! It sounds like the transition from individual emails to a comprehensive ticketing system has streamlined your customer service process significantly. We appreciate your commitment to LiveAgent and look forward to continuing to support your business. Don't hesitate to get in touch if you have any more requests or need further assistance! :) - LiveAgent Team ### 6. Live Agent User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Michael R. | Technical Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about LiveAgent?** Ticketing System is set out well and easy to use once you understand where to find things. Notes functions is great and it is useful each email has a ticket reference you can share with colleagues so they can quickly search and view the email. Dashboard insights are also great as you can see stats from your colleagues on what has been done in Live Agent **What do you dislike about LiveAgent?** Live Agent may sometimes take a while to pull emails through from outlook which can be inconvenient whilst on the phone to a customer. Features can sometimes change with no warning, which can slow you down as you have to learn where certain buttons are **What problems is LiveAgent solving and how is that benefiting you?** Live agent is great so the whole team is able to see what each person is doing and assign emails to themselves. This is beneficial as it ensure there are no duplicate emails sent out to customers. **Official Response from Quality Unit:** > Hi Michael! It's great to see that LiveAgent is helping you with your customer communications and ticket management :) If you are experiencng any issues or delays in pulling emails as you mentioned, please reach out to our 24/7 customer support. We'll do our best to help you resolve this issue. - LiveAgent Team ### 7. Efficient, intutive customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Usama I. | Senior DevOps Engineer , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about LiveAgent?** An outstanding Customer Support tool Easy to set up and train teams. **What do you dislike about LiveAgent?** Some users report occasional lags in the chat widget. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent streamlines customer support by unifying all communication channels—email, chat, and calls—into one platform. This reduces our response times and improves our team's efficiency, helping us provide faster, more organized, and consistent customer service. **Official Response from Quality Unit:** > Thank you for your feedback Usama! We’re glad LiveAgent has helped streamline your support process and improve team efficiency. We appreciate your note on occasional chat widget lags and will share it with our team. - The LiveAgent Team ### 8. Excellent software with a high-level technical support team **Rating:** 4.5/5.0 stars **Reviewed by:** Marc J. | Tech and product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about LiveAgent?** Customisation of the application and configuration according to your needs. **What do you dislike about LiveAgent?** The only downside I could find for now, is the lack of some WhatsAPP Business API features, such as buttons, but I understand they are already working on it. **What problems is LiveAgent solving and how is that benefiting you?** The organisation, control and tracking of tickets, as well as the unification of all communication channels in a single inbox and the automation of LEADS. **Official Response from Quality Unit:** > Hey Marc! Thanks for your kind words about LiveAgent's customization and support. Regarding missing WhatsApp Business API features, we're actively working on this. Please stay tuned for updates. If there's anything more specific, feel free to reach out to our support team anytime - The LiveAgent Team ### 9. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about LiveAgent?** Good system, quick support, a lot of functionality **What do you dislike about LiveAgent?** Design could be better but all in all its good **What problems is LiveAgent solving and how is that benefiting you?** Live support, ticket systen **Official Response from Quality Unit:** > Hi Alex, thanks for sharing your thoughts! It’s great to hear you value LiveAgent’s quick support and functionality. Regarding the design, we’re constantly improving. You can share specific suggestions with us directly anytime via chats or email. - The LiveAgent Team ### 10. It just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Herby O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2024 **What do you like best about LiveAgent?** We have been using LiveAgent for more than a decade, and have never been tempted to move to anything else. It just works, and works well, with more than enough to provide excellent support, without burdening users with unnecessary bells and whistles. In turn, the quality of LiveAgent support to us, is fast, friendly and efficient. Having used several systems in the past, the cost per seat is quite palatable, and the ability to support many domains, from the same dashboard, is an agency dream. **What do you dislike about LiveAgent?** Nothing that I can think of, and while any product can be improved, perhaps it's best to stick with stability. **What problems is LiveAgent solving and how is that benefiting you?** We support over 45 online initiatives, and consolidate everything into one dashboard, allowing the same agents to view ALL the tickets. **Official Response from Quality Unit:** > Hello Herby, thanks for sharing your positive experience with LiveAgent! It's great to hear that our platform meets your needs so perfectly. Supporting multiple domains from a single dashboard is indeed a feature we're proud of, and we're glad it's making a difference for your agency. If you ever have any suggestions or need assistance, don't hesitate to reach out. We're here to help make your experience even better. - LiveAgent Team ### 11. Very reliable software since 2017 **Rating:** 4.0/5.0 stars **Reviewed by:** Frank S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about LiveAgent?** As the CEO of FU International Academy, my experience with LiveAgent has been quite positive, especially considering the diverse needs of my businesses. Its ability to integrate multiple communication channels into one dashboard has been a game changer for managing customer interactions efficiently. The live chat feature has proven to be a standout for real-time engagement. It allows personalizing the chat widgets to align with our brand identity, which is crucial for maintaining consistency across our platforms. The ticketing system, with its prioritization and categorization capabilities, has significantly improved our response time and overall customer service efficiency. Analytics and reporting tools have been particularly valuable. They offer deep insights into customer interactions and agent performance, helping us make data-driven decisions to enhance our services. **What do you dislike about LiveAgent?** The mobile app's performance is underwhelming, which is a major inconvenience, especially when managing tasks on the go. This limitation can impact the responsiveness and flexibility of our customer service. Additionally, the lack of direct integrations with CRM systems and other apps is a substantial drawback. This creates a gap in our workflow, as we have to find workarounds or use additional tools to bridge this integration gap, affecting our efficiency and potentially leading to data silos. **What problems is LiveAgent solving and how is that benefiting you?** Centralized Communication: One of the biggest challenges was managing customer interactions across various platforms. LiveAgent consolidates emails, social media messages, live chats, and calls into one unified dashboard. This has streamlined our customer service process, making it more efficient and less prone to errors. Improved Response Time: With the integrated ticketing system, we can prioritize and categorize customer queries. This has significantly improved our response times, ensuring that urgent issues are addressed promptly. For a service-oriented business like ours, quick and efficient responses are crucial for customer satisfaction. Enhanced Customer Engagement: The live chat feature of LiveAgent allows for real-time interaction with customers. This immediacy has been particularly beneficial for engaging with students and café patrons, providing them with instant support and information, which in turn has enhanced their overall experience with our brands. **Official Response from Quality Unit:** > Hi Frank, Thank you very much for your feedback. We are glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life. Our team is constantly improving the system, and plan on reworking the mobile apps from scratch in the future so stay tuned for great updates coming your way! -LiveAgent team ### 12. Honour to LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham Kwame A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2024 **What do you like best about LiveAgent?** Working at the comfort at your home by answering calls, texts etc **What do you dislike about LiveAgent?** I don't dislike any, I like everything concerning LiveAgent **What problems is LiveAgent solving and how is that benefiting you?** People attend to me through LiveAgent, I also attend to people for support **Official Response from Quality Unit:** > Hi Abraham, Thank you very much for your feedback. We are glad to hear that you have been satisfied with LiveAgent and enjoyed the benefits it brings to your work and customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team ### 13. LiveAgent: I would recommend it to everyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeroen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about LiveAgent?** I recently switched to LiveAgent. LiveAgent offers the perfect solution for my customers and my company. It was relatively easy to set up and intergrate and when something doesn't work, professional help is just a mouse click away. Very friendly but above all fast support. Very simple and easy to use, and use the service daily, I would recommend it to everyone! **What do you dislike about LiveAgent?** So far I haven't come across anything I don't like about LiveAgent. **What problems is LiveAgent solving and how is that benefiting you?** Customers can easily get answers to their questions or quickly get in touch with an employee. Customers can also easily manage their created support tickets and make additions, and the connection with Woocommerce plays an important role. **Official Response from Quality Unit:** > Thanks for the kind words, Jeroen! We're thrilled to hear LiveAgent has been a great match for you and your customers. Also, great to know our setup process have met your expectations. If there's ever anything more we can do to enhance your experience, don't hesitate to reach out! Our customer support is here for you 24/7 . - LiveAgent Team ### 14. For a customer support focused business, LiveAgent is a total asset **Rating:** 5.0/5.0 stars **Reviewed by:** Sutter Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about LiveAgent?** We tried a handful of ticketing and chat systems prior discovering LiveAgent and frankly none compare to the flexibility, UI, cost and ease of use that LA offers. LA fit our businesses needs like a glove and I would recommend their product to anyone shopping around. Their support team is top notch and initial setup/integration is a breeze. **What do you dislike about LiveAgent?** Over the years we've submitted a few feature requests which have been welcomed by their dev team. Honestly, it's such a great product out of the box that it's hard to dislike anything. **What problems is LiveAgent solving and how is that benefiting you?** Organizing and making sense of various support requests from various sources. Our SLA times were drastically reduced and our support team couldn't be happier. **Official Response from Quality Unit:** > Hi Sutter! Thank you for sharing your positive experience with LiveAgent! It is just wonderful to hear that the flexibility and simple interface serve your business needs very well. If there's anything more we can do to enhance your experience or if you have additional feature requests, don't hesitate to reach out. - LiveAgent Team ### 15. Flexible and reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2018 **What do you like best about LiveAgent?** Great service! We previously used Freshdesk in our company. It is about 5 years we moved to LiveAgent. We have more functionalities now for less money. Everything works fine, no outages, no delays. Flexibility is the best benefit: You can customize LiveAgent to your needs. **What do you dislike about LiveAgent?** My rating is 70 %, because nothing is perfect and there is always space for improvement. But LiveAgent company seems open to our needs. Previously I rate higher, but after few years: Offten GUI changes and not always to better side. Ticket controll buttons were biggest UX fail I have ever seen (for 2 months, than it was solved). Bulk actions including bulk spam deleting need to much effort (much more clicks, than needed). Also forwarding of ticket making ticket split is not needed and it was not there previously. There is also constantly showing help page preventing to work and you need to close it... So, there are UX problems. They are trying to fix it, **What problems is LiveAgent solving and how is that benefiting you?** We use LiveAgent for solving complete customer care in our Company: Solving mail requests, organizing internal tasks, chat with custommers, internal chat, using FAQ portal and also experimenting with call functionality. **Official Response from Quality Unit:** > Hello Lukas! Thank you for sharing your positive experience! It's great to hear that you enjoy LiveAgent's functionality and reliability, and yes, now at an even better price than before :) We understand that no service is perfect, and we appreciate your feedback on the GUI changes and the ticketing process. We're always looking for ways to improve, and your input is valuable to us. If you have any further suggestions or need assistance with the features you mentioned, please don't hesitate to reach out to our support team. They are always there to help you. - LiveAgent Team ### 16. Great Product and service **Rating:** 3.5/5.0 stars **Reviewed by:** joshua j. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about LiveAgent?** Its a one stop shop for providing support for customers **What do you dislike about LiveAgent?** not a fan of subscriptions. need more options **What problems is LiveAgent solving and how is that benefiting you?** i have not had any problems with the service **Official Response from Quality Unit:** > Hi Joshua, Thanks for your review! Great to hear that LiveAgent serves as a one-stop solution for customer support. Currently, we offer four different options that are tailored to suit most of our customers (five, if you count our free option). If you ever need any assistance or have more suggestions, please don’t hesitate to reach out. We’re always here to help! - The LiveAgent Team ### 17. Great Customer Service Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Cass H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about LiveAgent?** Allows the team to manage customer enquiries from multiple sources and triage them based on their needs and urgency. It is easy to use, and on-boarding new team members and training them is straightforward. The team use LiveAgent daily to tackle operational issues and help out our customers in a seamless manner. The implementation and setup as also pretty easy, and it is integrated with our ecommerce website. **What do you dislike about LiveAgent?** It would be great if the Facebook integration were better able to handle comments and certain messages. **What problems is LiveAgent solving and how is that benefiting you?** Allows us to ticket our customer enquiries in one place and tackle them on a triage basis. **Official Response from Quality Unit:** > Hey Cass! Thanks for the awesome feedback! LiveAgent's ticketing system is designed to keep everything organized and prioritized – glad to hear it's working out for you. Noted on the Facebook integration aspect. We're always working to improve our features, so I'll pass this along to our development team to make it even better. Should you have more suggestions or need any help, feel free to reach out anytime. - LiveAgent Team ### 18. Not very happy **Rating:** 0.5/5.0 stars **Reviewed by:** Claudia L. | Ticket administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about LiveAgent?** Not sure, I thought it was a good tool, but there is still much to work on it. **What do you dislike about LiveAgent?** They don´t provide some basics features to be a good ticket provider **What problems is LiveAgent solving and how is that benefiting you?** We need a platform that can easy store ticket, for our clients to review. **Official Response from Quality Unit:** > Hi Claudia, Thanks for sharing your feedback. We're sorry to hear you're not fully satisfied. LiveAgent does offer ticketing features and we're constantly working on improvements. If you need any assistance, we'd be happy to help you with a demo. Please reach out to our support team 24/7 for any specific issues. - The LiveAgent Team ### 19. Great tool for communication with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jozef L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2024 **What do you like best about LiveAgent?** It's a great tool in which I can manage all emails and chat communication from the website. I like how simple and intuitive it is. Tech support responds very quickly to any requests. **What do you dislike about LiveAgent?** I have been using this tool for a long time and so far I haven't come across any flaws that I would miss in it. **What problems is LiveAgent solving and how is that benefiting you?** Liveagent solves the problem of communication with our clients. We get a lot of emails from clients and we have them all nicely categorized in this tool. **Official Response from Quality Unit:** > Hello Jozef, Thanks for your feedback on LiveAgent. Glad to hear its simplicity and responsive tech support have been valuable for managing client communications. Also, it's great that, even after long-term use, you've found no drawbacks. Looking forward to more success together :) - LiveAgent Team ### 20. Helpful System **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla P. | Principal and Insurance Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about LiveAgent?** I like that you are able to connect to all communication systems and have tickets created. **What do you dislike about LiveAgent?** There was not much of a downside as I was looking for a ticketing system. **What problems is LiveAgent solving and how is that benefiting you?** I needed a ticketing system that was easy to use. This does fit the bill for me. **Official Response from Quality Unit:** > Thanks for your positive feedback, Kayla. It's great to hear that LiveAgent helps you connect all your communication systems and easily manage tickets. If you ever run into any issues or need further assistance, our support team is here 24/7. - The LiveAgent Team ### 21. LiveAgent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LiveAgent?** It is a good chat support service for progressive web apps as it has a simple UI and easy integration. **What do you dislike about LiveAgent?** Not optimal for navite mobile apps as it is designed for web applications. **What problems is LiveAgent solving and how is that benefiting you?** It is solving the complexity of creating your own chat support feature within your application. **Official Response from Quality Unit:** > Hey There! :) Thanks for sharing your review. We're glad that you're finding our chat support service easy to use and integrate into progressive web apps. Our focus is now on making LiveAgent fully capable of running on any mobile browser for a smoother experience. Stay tuned for updates! Feel free to reach out 24/7 if you need more help or have questions. - The LiveAgent Team ### 22. Live agent is a very simple and good platform, and provides a very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan C. | Bets, Investment Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about LiveAgent?** I liked the most that the live agent has a lot of options for automated work. **What do you dislike about LiveAgent?** I didn't like the fact that the text could not be translated in real-time, for example, I could write in English and the text would be immediately translated into German. **What problems is LiveAgent solving and how is that benefiting you?** I work as a support agent in an online casino and I use a live agent all the time, I am very satisfied with the live agent platform. **Official Response from Quality Unit:** > Hello Stefan, Thank you very much for your review. We are glad to hear that you have been satisfied with LiveAgent! We've taken note of your feedback about the auto-translate and understand there's always room for improvement. Your input is crucial as we actively work towards enhancing our platform. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team ### 23. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about LiveAgent?** I like how all users have access to all the emails and that as the manager you can also see what has been correspoded. Its also very cost affective and have reccomended it to others in our business. **What do you dislike about LiveAgent?** When forwarding on an email it looks very difficult to read when reciving all the previous emails. **What problems is LiveAgent solving and how is that benefiting you?** Nothing that i am aware of **Official Response from Quality Unit:** > Hey Peter, Thanks for sharing your thoughts! We're glad to hear you're finding the visibility across email communications helpful. Your feedback about the readability of forwarded emails is noted. If you have other suggestions or need assistance with anything, feel free to reach out 24/7 via chats or email. - LiveAgent Team ### 24. LiveAgent has become an indispensable tool for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Jacopo R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about LiveAgent?** Very easy to use, lots of flexibility which doens't get in the way when features are not required. Reasonable pricing. Very reliable: never had an issue or a shortage in years. **What do you dislike about LiveAgent?** Integration with 3CX VoIP PBX and some CRM software would be handy. **What problems is LiveAgent solving and how is that benefiting you?** We have been using LiveAgent to tame the flow of requests which grew both in number and complexity as our business scaled up, in all departments of our company, including finance. LiveAgent enables very good cooperation within teams and effective supervision and also provide easy to access historical records which can be very handy in the interactions with customers. We are so fond of it that we started pitching LiveAgent to our customers (we are an IT consultancy and services firm) and pulled in the loop even external collaborators. In short, LiveAgent allowed us to work more efficiently and with more order and helped us to better manage the relationships with our our customers which in turn led to better satisfation and better business. It has proved a solid and very reliable tool (never ever a glitch, which is quite something in the realm of SAAS) to the benefit of our staff's performance and peace of mind. **Official Response from Quality Unit:** > Hi Jacopo, Thank you very much for your review. We are very glad to hear that you have been satisfied with LiveAgent and that it has been beneficial to your everyday worklife. We recently started working with 3CX as our native VoIP partner and offer several CRM integrations - feel free to visit our website or contact our team for more details - we are here for you 24/7. Have a wonderful day! ### 25. Live agent review for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Moses T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about LiveAgent?** It allows me to arrange the videos by section and give my customers a good user experience It give me a great way of eliminating support and definitely help me reduce time on support tickets **What do you dislike about LiveAgent?** It took me a while to get everything set up so there is a slight learning curve. But just like with any software you have to learn **Recommendations to others considering LiveAgent:** It solves your support problem and give you back your time **What problems is LiveAgent solving and how is that benefiting you?** It is my support help desk with all the support video. It allows me to reduce the time to answe support tickets **Official Response from Quality Unit:** > Hello Moses! Thank you very much for your feedback! We are glad to see that LiveAgent is saving you time on support tickets :) In case you need anything, our Customer service is here for you 24/7. - LiveAgent Team ### 26. Beneficial System **Rating:** 4.5/5.0 stars **Reviewed by:** Kim H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about LiveAgent?** After trying out a few other systems, we found LiveAgent to be the best fit for our needs. The agents love the gamification, and the manager loves the reporting, as well as the fact that our customers are getting high end customer support. **What do you dislike about LiveAgent?** The one downside is that we need to use NiceReply for CSAT, which just adds an extra heavy cost onto this system. **What problems is LiveAgent solving and how is that benefiting you?** Having one central location that brings together tickets from calls, live chats, social media and emails. Important reporting to ensure our customers receive the high level of customer service, that they deserve. **Official Response from Quality Unit:** > Hello Kim, Thank you for your review of LiveAgent! We are glad to hear that you have been satisfied with LiveAgent and the gamification and reporting features it offers. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team ### 27. Flexible platform to connect all of your CRM options **Rating:** 4.5/5.0 stars **Reviewed by:** Christian Joseph A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about LiveAgent?** Manage different email channels and live chat within single platform, plus ablity to connect via API to fully integrate the solution to your platform. **What do you dislike about LiveAgent?** Not much of an issue, but admin portal can have it's UX improved. **What problems is LiveAgent solving and how is that benefiting you?** One solution for all our customer interaction models plus integration to our platform at a reasonable price. **Official Response from Quality Unit:** > Hi Christian! Thank you for sharing your feedback about LiveAgent! It's great to hear that you're benefiting from mutli-channel and API capabilities. We're always working on improving our platform, and your input regarding the admin portal UX is appreciated. - LiveAgent Team ### 28. Great app for CS support **Rating:** 5.0/5.0 stars **Reviewed by:** Jette O. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about LiveAgent?** Having different departments and being able to add gmail, social medias, etc.. to a certain department. **What do you dislike about LiveAgent?** It'd be great if you could add a hide and send message feature for bad comments on social medias. **What problems is LiveAgent solving and how is that benefiting you?** Having everything in one place is a really great help to communicate with our customers. **Official Response from Quality Unit:** > Glad to hear you're enjoying the integration features, Jette! We understand the need for a hide and send function for comments on socials. While this isn't currently available, we'll pass your suggestion to our development team. If you have more feedback or need assistance, please reach out anytime. - The LiveAgent Team ### 29. Simple and easy to use ticketing software with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about LiveAgent?** Very easy to use, easy to customize and suits our purposes really well as a small tech company. **What do you dislike about LiveAgent?** Not really sure how best to utilize the Slack/ Click Up integrations but I'm pretty sure the support team will be able to help me with this. **What problems is LiveAgent solving and how is that benefiting you?** We wanted a ticketing software to organize all Customer enquiries, feedback for our members. Yes we are more productive now. Live Agent also allows you to use predetermined answers which saves a lot of time. **Official Response from Quality Unit:** > Hello, Thank you for your review! We are happy to hear that LiveAgent is fitting you and your company's needs. We are always striving for customer satisfaction and ensuring that our software suits all companies and their needs. If you have any questions or need any assistance, you can send us an email at support@liveagent.com. We will be happy to assist you 24/7! ### 30. Great tool to manage complaints from users / customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Arnaud R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about LiveAgent?** It's easy to install and configure. You should start to create all the members of your teams, then categories of subjects, and it's almost done. I have embed the iframe directly in my website in order to be used by users. I think we cut the emails number by 50%. **What do you dislike about LiveAgent?** The UX is a bit old but it's ok. Even non-digital people understand how to use it. **What problems is LiveAgent solving and how is that benefiting you?** In my company we use LiveAgent to centralize all the needs from our real estate agents. It mean that the right person answer to the right question, so we have less emails in our boxes. **Official Response from Quality Unit:** > Hello Arnaud, Thanks for the positive feedback! We're thrilled to hear that LiveAgent has streamlined your complaint management and significantly reduced your email volume. We appreciate your honesty regarding the UX—we're always working on updates and would love to hear any specific suggestions you have. - LiveAgent Team ### 31. Live Agent review **Rating:** 5.0/5.0 stars **Reviewed by:** Ivo A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about LiveAgent?** The user interface is well designed, which allows the user to easily navigate and organize content within the set rules. The user can navigate well intuitively, and there are comprehensive explanations and tutorials for all topics. **What do you dislike about LiveAgent?** So far, there is nothing that could be singled out as a significant drawback. **What problems is LiveAgent solving and how is that benefiting you?** Since we receive a lot of messages and information inquiries from our clients, Live Agent provides us with a good insight into all inquiries, as well as their follow-up via tickets. **Official Response from Quality Unit:** > Hi Ivo! Thank you for your positive feedback! It's great to hear that our intuitive user interface is making your experience with LiveAgent smooth. Should you encounter any issues or if you have suggestions for improvement, please don't hesitate to get in touch. - LiveAgent Team ### 32. I'm sure I'm missing many advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about LiveAgent?** Easy to get messages from multiple channels. Track, sort & assign incoming messages **What do you dislike about LiveAgent?** Deleted messages aren't removed from the server. Takes too many clicks to run bulk tasks. **What problems is LiveAgent solving and how is that benefiting you?** Monitoring several emails, customer chats and sharing tickets with teammates **Official Response from Quality Unit:** > Thanks for your feedback, Darryl. We're glad you value the multi-channel messaging feature. Regarding deleted messages, please contact our support for assistance with server management. - LiveAgent Team ### 33. Their Knowledge Base is great **Rating:** 2.5/5.0 stars **Reviewed by:** Doug R. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about LiveAgent?** The Knowlege Base has served us well. It stacks up well against many other KBs. I wish you could reference it when responding to tickets. **What do you dislike about LiveAgent?** The support tickets do not allow you do internally link to a KB article. This means that you have to open the Knowledge Base in a separate window, find the relevant article, then copy the URL for that article and paste it into your reply. Other systems allow you do insert them directly. **What problems is LiveAgent solving and how is that benefiting you?** It has enabled us to keep an updated list of new release features and dates. **Official Response from Quality Unit:** > Hi Doug, Thank you very much for your review. We are glad to hear that you have been satisfied with LiveAgent and the knowledgebase features it offers. You are able to search and link knowledgebase articles in tickets directly by clicking Knowledgebase Search under the Ticket ID. Feel free to reach out to our support via chat or email and we will be happy to show you where to find it - we are here for you 24/7. Have a great day! -LiveAgent team ### 34. Amazing and Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Eman B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about LiveAgent?** The easy-to-use UI makes it easy to organize and work on tasks. I also love the notification sound that it makes so because of that I never miss any support case. The mobile app is pretty decent as well **What do you dislike about LiveAgent?** The search sometimes does not bring up the correct results that i am expecting **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is our primary support ticketing system. Any end user with our products facing issues send in an email which is configured in LiveAgent and it makes a ticket for it. **Official Response from Quality Unit:** > Hi Eman, Thank you very much for your review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Feel free to reach out to our technical team via chat or at support@liveagent.com and they will be happy to take a look at the search function - we are here for you 24/7. Have a great day! -LiveAgent team ### 35. Useful in solving tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Bogdan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about LiveAgent?** Useful in solving tasks, keeping records of problems and solutions. **What do you dislike about LiveAgent?** Its ok for keeping records of the problems that have arisen **What problems is LiveAgent solving and how is that benefiting you?** Help Desk Server administrator SQL and Java script developer **Official Response from Quality Unit:** > Hi Bogdan, It's great to hear that you're finding LiveAgent helpful for managing tasks and keeping records. Should you ever need any advice or support to get even more out of LiveAgent, don't hesitate to reach out. We're here to assist you. - The LiveAgent Team ### 36. Great tool for a small MSP **Rating:** 3.5/5.0 stars **Reviewed by:** Chris N. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about LiveAgent?** It does the basics well and has flexibility to to integrate with different types of email service. We initially did little to configure the support portal, but have recently seen lots of areas to customise! **What do you dislike about LiveAgent?** The configuration interface feels a bit clunky, you get used to it eventually, but it takes a while. **What problems is LiveAgent solving and how is that benefiting you?** It allows us to provide a professional customer service to our clients. **Official Response from Quality Unit:** > Thank you for your kind words about LiveAgent! We're glad you find it effective and customizable to fit your needs. We understand the configuration interface may take some getting used to. If you have any specific questions or need assistance, our support team is here to help you streamline the process. LiveAgent indeed aims to empower businesses to deliver professional customer service, and we're happy it's working out for you! - LiveAgent Team ### 37. Great experience using LiveAgent for the first time **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about LiveAgent?** I really like the automation features that LiveAgent offers. Being able to set certain "rules" and have them applied across the board helped reduce the number of tickets to solve, and the addition of canned messages and predefined answers helped me resolve many redundant customer issues. It's also intuitive and very user-friendly, and I thoroughly enjoy using LiveAgent. **What do you dislike about LiveAgent?** Although I like many things about LiveAgent, the one slight bug that I wish they could fix is that I cannot select more than one predefined answer to a ticket. The system erases the first selection every time I select one and then try to select another. If this could be fixed, that would be great. Otherwise, my experience with LiveAgent has been a great one. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is helping me resolve redundant issues that occur in the guest experience, so I can focus on the more pressing issues at hand. **Official Response from Quality Unit:** > Hey Nicole! Thanks for sharing your experience with LiveAgent. It's great to hear that our automation features have made a positive impact on how you handle customer support :) We appreciate your feedback regarding the predefined answers issue, and we'll make sure to pass it along to our development team for review. Focus on resolving and improving your guest experience is what we aim for! Hope you continue to enjoy using LiveAgent. If you have any other suggestions or feedback, we're all ears. Take care! - LiveAgent Team ### 38. Great helpdesk platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about LiveAgent?** It's very configurable and affordable. Once it's set up, you're pretty much good to go and can focus on managing your support rather than managing the software. Customer support is easy to reach for 1:1 help, though I've really only needed to do that in the initial implementation. **What do you dislike about LiveAgent?** The automations can be a bit confusing to set up, and there are some limitations to what can be included in notification emails that are frustrating. **What problems is LiveAgent solving and how is that benefiting you?** It allows us to manage customer support issues and to ensure that they are solved. It also automates check-ins with the customer after a question is answered. Ticket numbers are created to streamline referencing and searching for issues. **Official Response from Quality Unit:** > Thanks for sharing your positive experience with LiveAgent! Glad to hear it's been a smooth ride post-setup. If you need assistance with automations or customization, don't hesitate to reach out to our 24/7 customer service. We're always happy to help. - LiveAgent Team ### 39. Clean, effective structure great for small teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Monica V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about LiveAgent?** Tickets and agents can be labelled and organized in customizable ways. **What do you dislike about LiveAgent?** It doesn't support Microsoft shared mailboxes as outgoing email accounts. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent enables real-time communication in the form of tickets that can be easily organized in customizable ways. Agents can also be organized which is useful even in small teams. **Official Response from Quality Unit:** > Hi Monica, We're glad to hear that you're enjoying LiveAgent. Thank you for your feedback on MS mailboxes. We're constantly working on improving and expanding our features, and we'll make sure to pass your comment to our development team for future updates. Thanks for helping us get better! - LiveAgent Team ### 40. 2 years and will continue using... **Rating:** 5.0/5.0 stars **Reviewed by:** Carl R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about LiveAgent?** We love how simple Live Agent is to use and we find it really easy to use for multiple sites that we manage. They have many different benefits that helps our business take it to the next level. **What do you dislike about LiveAgent?** I would like to see integration with X.com and Instagram/threads. **What problems is LiveAgent solving and how is that benefiting you?** It's allow us to connect to our customers as well as having everything all in one location which is super helpful. **Official Response from Quality Unit:** > Thank you for your kind words, Carl! :) We're thrilled to hear that LiveAgent has been a part of your journey for 2 years. It's worth mentioning that LiveAgent already supports integration with Facebook and Instagram as well as X, formerly known as Twitter. Stay tuned for updates, and don't hesitate to reach out for any assistance! We are here for you 24/7 via chats or email. - LiveAgent Team ### 41. Great features and benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Josh D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about LiveAgent?** Easy to implement and train on. Has all the features we need to run our ecommerce business. Highly recommend. **What do you dislike about LiveAgent?** I wish it offered an integrated SMS feature to handle customers via phone chat. I wish we could integrate it with Magento 1. **What problems is LiveAgent solving and how is that benefiting you?** We sell high end furniture so customers often have questions prior to purchase. This chat solution enables them to ask questions at their convenience. **Official Response from Quality Unit:** > Hi Josh, thanks for sharing your experience with LiveAgent. Glad to hear our platform makes implementation and training easy for your e-commerce business. We appreciate your recommendation! Noted on your feedback about SMS integration and Magento 1 compatibility. We're constantly working to enhance our features and will keep your suggestions in mind for future updates. Thanks again for your review. - LiveAgent Team ### 42. Good for small teams **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about LiveAgent?** I like the price for 1-2 agents and integration of calls + emails. **What do you dislike about LiveAgent?** I don't like the price for bigger team and integration of social media (too many option missing, so it is not really usable). **What problems is LiveAgent solving and how is that benefiting you?** To gather all helldesk channels in one place **Official Response from Quality Unit:** > Hey there! We're glad you're pleased with our pricing and the integration of calls and emails for smaller teams. However, we're sorry to hear the pricing for larger teams and our social media integrations didn't meet your expectations. Your feedback is crucial for us to improve. We're always working on enhancing our features, including social media integrations. If there are specific options you feel are missing, please let us know. We aim to provide a comprehensive solution for all support channels. For assistance or to discuss this in more detail, feel free to reach out anytime via chats or email. Best, - LiveAgent Team ### 43. Great product so far! Still trying out a few features **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about LiveAgent?** The ability for our team to have full control of how everything looks, functions, and best of all the ability to have our agents work directly with our potential customers. **What do you dislike about LiveAgent?** Nothing so far. Things have been good. Salesforce Integration would be nice to be able to customize a little further, but our support team at Liveagent is working on this for us! **What problems is LiveAgent solving and how is that benefiting you?** Potential clients not getting in contact with us right away when they need help. Going on our website, leaving a request for a call, and then going unresponsive. **Official Response from Quality Unit:** > Hello Michelle! We're thrilled you're enjoying LiveAgent :) We do offer Salesforce Integration, giving you further control and customization. You can learn more about it here: https://www.liveagent.com/integrations/salesforce/. Thanks for sharing your positive experience with us! - LiveAgent Team ### 44. Serves our needs for an eCommerce and Brick & Mortar Store. **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan F. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about LiveAgent?** It's value-proposition for features compared to price. It serves our needs to handle email customer support while also letting our logisitic departments know what is going on. **What do you dislike about LiveAgent?** In a perfect world, it would integrate more into our other tech solutions but that's more of an extra bonus than a knock against LiveAgent. **What problems is LiveAgent solving and how is that benefiting you?** We can better keep track of customer order issues and not be buried in email threads without using a solution like this. **Official Response from Quality Unit:** > Hi Morgan, Thanks for the insightful feedback! So glad that LiveAgent is helping you keep afloat in the sea of customer order issues and emails. Your input is so valuable to us, and we appreciate you taking the time to share. We're looking forward to making your LiveAgent experience even better over time :) - LiveAgent Team ### 45. Good service of Live Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about LiveAgent?** the creation of a web for create ticket and the simplicity of the app for mobile **What do you dislike about LiveAgent?** everything is okay, I dont have any problem at all **What problems is LiveAgent solving and how is that benefiting you?** I'm an IT freelancer, and this platform allow me to do better service to my clients, **Official Response from Quality Unit:** > Hi Antonio, We're happy to hear that you're enjoying LiveAgent and that everything is working smoothly for you. If you ever have any questions or need assistance, we're here for you 24/7. - LiveAgent Team ### 46. Simple and professional mail box **Rating:** 4.0/5.0 stars **Reviewed by:** Tarik M. | EUROMED VOYAGES, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2017 **What do you like best about LiveAgent?** It is not an overly complicated site. The ticket system is a great feature and also easy to use and keep track of. **What do you dislike about LiveAgent?** There is really not much to say; all is clear **What problems is LiveAgent solving and how is that benefiting you?** a good module of communication and management of mail, No need to have knowledge to use it **Official Response from Quality Unit:** > Hey Tarik, You seem to be enjoying our ticketing system and that's really great to hear! Keeping track of tickets can indeed get messy, so we designed it to be as user-friendly as possible. So no complaints so far? That's what we always aim for! ;) Your review is very much appreciated - it's the cherry on top of our day - and we're here for you 24/7 via chats or email should you have any questions or need any assistance. - LiveAgent Team ### 47. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Alastair M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about LiveAgent?** Easy to use and simple to onboard and manage **What do you dislike about LiveAgent?** limited automation in managing new tickets and adding tasks **What problems is LiveAgent solving and how is that benefiting you?** Being able to recieve support tickets and distribute to the team **Official Response from Quality Unit:** > Hey Alastair! Thanks so much for your positive feedback! It's great to hear you find LiveAgent easy to use and manage. We're always looking to improve, so we've noted your comment about limited automation with new tickets and tasks. Remember, our team is here to help if you need tips on optimizing your setup or want to discuss any updates that could benefit you. - LiveAgent Team ### 48. Great product, easy to use and support is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Damian M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about LiveAgent?** The ticketing system, reporting, and gamification. **What do you dislike about LiveAgent?** The number of seats we receive and integration with other applications. **What problems is LiveAgent solving and how is that benefiting you?** It is solving the ticketing process and SLA to manage. **Official Response from Quality Unit:** > Hello Damian, thank you very much for your kind review. We are thrilled you are satisfied with LiveAgent and our support. Our pricing is based on the number of agent seats you create, so we are not limiting the number of agent seats that you are allowed to create. If you are struggling with any integrations to other systems, please do not hesitate to reach our technical team and they will gladly assist you. ### 49. LiveAgent is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about LiveAgent?** Live Agent has many options and features that help make the customer support platform easy to use. **What do you dislike about LiveAgent?** I can't think of anything I dislike about LiveAgent. **What problems is LiveAgent solving and how is that benefiting you?** I am able to direct my personal emails and receuve all customer support emails in one place. I lile that I can post pome tickets that need my attention in a later date such as follow ups, etc. **Official Response from Quality Unit:** > Thank you for the kind words and a 5-star review! We're happy to hear you're enjoying LiveAgent and finding it beneficial for organizing your emails and tickets. If you have any questions or need further support, we're just a message away, any time of day :) - LiveAgent Team ### 50. Very good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about LiveAgent?** I really liked being able to have everything extremely organized and how cheap it was. **What do you dislike about LiveAgent?** It took a while to set everything up but after that it was very good. **What problems is LiveAgent solving and how is that benefiting you?** everything being in one place. **Official Response from Quality Unit:** > Hey there! Glad to hear you're enjoying LiveAgent's organization and pricing. We aim to keep things neat and budget-friendly for our users. About the setup time, we understand may take a while, but we're here to help 24/7 if you need assistance speeding things up in the future :) - LiveAgent Team ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?page=2&q=§ion=pricing&secure%5Bexpires_at%5D=2026-06-10+02%3A54%3A50+-0500&secure%5Bsession_id%5D=eeeb4b5f-8f2b-4d65-ad5f-0666e40b5a0f&secure%5Btoken%5D=2d24888af9f2f56371f26455f0158062f5d821829f7c0a4d99548c07e7af8d9b&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Customer Portal](https://www.g2.com/products/customer-portal/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - 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