# LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,537 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users value the **ease of use** of LiveAgent, appreciating its straightforward interface and efficient customer support features. (58 reviews) - Users appreciate the **user-friendly ticketing solution** of LiveAgent, which enhances team collaboration and customer interactions. (48 reviews) - Users praise LiveAgent for its **impressive customer support** , enabling swift resolutions and enhancing user relationships through real-time communication. (45 reviews) - Users value the **helpful customer support** from LiveAgent, enhancing problem resolution and improving user relationships. (42 reviews) - Users highlight the **efficiency** of LiveAgent, citing improved response times and streamlined customer interactions. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users face a challenging **learning curve** with LiveAgent, requiring extensive time to navigate its outdated interface and features. (12 reviews) - Users find LiveAgent's **mobile app lacking features** , hindering usability when away from desktops or laptops. (11 reviews) - Users find the **interface not intuitive** , requiring extensive time and documentation to navigate effectively. (10 reviews) - Users face a **steep learning curve** with LiveAgent's interface, requiring significant time to fully understand the features. (10 reviews) - Users find the **integration issues** with WhatsApp and Facebook unsatisfactory, impacting effective communication within LiveAgent. (9 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. It supports simplified customer access to assistance services across all channels. **Rating:** 5.0/5.0 stars **Reviewed by:** Edjelie M. | Document Controller, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about LiveAgent?** LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations. **What do you dislike about LiveAgent?** No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent provided the ease we needed to consolidate all customer communication channels in one place. It improved ticket management and enabled us to respond to all incoming tickets quickly. Its documentation capabilities allowed us to provide customers with the necessary credibility and confidence in our responsiveness. ### 2. Easy to use Customer Care Tool with a few Added Bells and Whistles **Rating:** 3.5/5.0 stars **Reviewed by:** Cole W. | Digital Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about LiveAgent?** Ease of use of the plaform. Ability to segment data based and add tags as needed. **What do you dislike about LiveAgent?** UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. **What problems is LiveAgent solving and how is that benefiting you?** Social media customer service is a challenge. Creatives and customer service agents, have different skills and though creatives might be more indept at crafting messaging and pictures, they are not fully trained in handling customers., LiveChat allows GFL's customer service agents to handle social media complaints without giving them the full access. It also allows them to fully tag and save messages of FB and other META platforms in one place. **Official Response from Quality Unit:** > Hi Cole, Thank you for your positive feedback on the ease of use and data segmentation capabilities of LiveAgent. We've taken note of your feedback about the UX and understand there's always room for improvement. Your input is crucial as we actively work towards enhancing our platform. If there are specific areas where you'd like to see changes, please let us know. - LiveAgent Team ### 3. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stéphane U. | Manager - Pôle Consulting SI Compta/Gestion & Process, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 ### 4. A highly reliable service, saving you money while delivering superior customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about LiveAgent?** I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multiple websites from the same hub. With LiveAgent, we consistently delivered a positive customer experience. **What do you dislike about LiveAgent?** LiveAgent's drawbacks were minimal. I appreciated how it delivered real-time notifications for chat requests and messages. It was great that using the web browser didn't negatively impact the mobile app. I also appreciated that LiveAgent's functional limitations were reasonable for a paid service. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent consistently managed its customer response system flawlessly. It was fantastic how it implemented the automated call system and enabled notifications for incoming customer chat requests and messages. With LiveAgent, both we and our customers were completely satisfied. Its excellent design allowed us to implement the necessary interventions correctly across both web browsers and mobile devices. ### 5. Simplifies Communication and Issue Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about LiveAgent?** It simplifies communication with our employees, who in our case are scattered across the state. It also gives us a broader view of common issues and helps us track them more effectively until they’re fully resolved. Both the ticketing software and the knowledgebase have been big leaps forward for us. Customer support is also great and timely. I feel confident that bugs and hiccups will be addressed—if not immediately, then within the foreseeable future. **What do you dislike about LiveAgent?** The forms system could be more robust—for example, by offering some math-based automation under the hood. A few other features also haven’t quite met our needs, like being able to automatically create a new ticket in another department when a user submits a ticket. These are edge cases for us, though. **What problems is LiveAgent solving and how is that benefiting you?** Better communication and faster problem-solving lead to happier employees and stronger retention. That, in turn, has a positive impact on the people we support (our "customers"). ### 6. A supportive collaboration tool for organized ticketing and customer communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Lea S. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2026 **What do you like best about LiveAgent?** What I like most about LiveAgent is its ease of use. The ability to categorize tickets by support department or project made it easy to quickly identify and route tasks to the appropriate party. LiveAgent's efficient and user-friendly ticketing system is fantastic, helping us organize and respond to all customer inquiries and issues in record time. I appreciate the multiple support channels it provides, which consolidate all communication channels in one place. **What do you dislike about LiveAgent?** What I don't like about LiveAgent is that its control panel interface is somewhat basic, and it would be better if the customization options were more flexible. I also dislike the slow page loading times during periods of high traffic. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent perfectly met our needs. It offered a comprehensive ticketing system, knowledge base creation, and pre-prepared responses, all of which enabled us to achieve complete centralized customer support management. ### 7. Affordable and Straightforward Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Philip B. | Senior Telecommunications Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about LiveAgent?** I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating tickets is simple and direct with LiveAgent. I appreciate that we haven't encountered any issues so far. The setup process was also straightforward, as indicated by our team's experience, with no challenges reported. **What do you dislike about LiveAgent?** none **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent simplifies our ticketing system, is straightforward and easy to use, and is cost-effective compared to previous applications. ### 8. Live Agent: a guarantee, easy and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Massimo M. | helpdesk manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about LiveAgent?** I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email. **What do you dislike about LiveAgent?** I would improve data extraction from reports, for example it is not possible to extract the companies associated with the tickets **What problems is LiveAgent solving and how is that benefiting you?** The problems we deal with concern our clients' web applications. Live Agent helps me with the responses and the tracking of logs and actions taken during ticket management is very effective. ### 9. Comprehensive Communication Hub with Robust Features—Requires Training to Master **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about LiveAgent?** It is a comprehensive platform for communication with the capacity to monitor, control and implement corrective measures. It have all communication from emails to calls. Its capability to monitor with the dashboard is effective. The integration of various communicating platform as well as other platforms makes it more robust in nature. I love its ability to store emails unlimited and the capability to search important emails is productive. The availability of analytics also assist in identifying performance appraisal to an extent. The automation of messages allows teams to focus on more important task while handling only the task which are different from all other assigned task for automation. The AI feature assist a lot in improving its responses. **What do you dislike about LiveAgent?** This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using this platform. I also wish that more number of AI providers are available as for now i have seen only two AI providers of open AI and Flow hunt. This limits the applicability. When integrating with various other platforms there is always a chance of the actual usage and application overshooting the budget. **What problems is LiveAgent solving and how is that benefiting you?** It helps to streamline communication processes using this platform making previously jumble up communications more organized. It also assist in monitoring the team output and identifying issues to an extent. Frankly saying this platform increases the overall productivity. ### 10. Enhance our presence on social media, and turn it into a permanent service center **Rating:** 5.0/5.0 stars **Reviewed by:** Dina s. | Social media Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about LiveAgent?** LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center. **What do you dislike about LiveAgent?** Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time. **What problems is LiveAgent solving and how is that benefiting you?** Liveagent enabled us to control social media, and benefit from it in creating new opportunities. **Official Response from Quality Unit:** > Hi Dina, Glad to hear you find LiveAgent effective in managing your social media! If there's anything more we can assist with to improve your experience, feel free to reach out to our support team anytime. - The LiveAgent Team ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews/liveagent-review-124877?section=pricing&secure%5Bexpires_at%5D=2026-05-17+03%3A32%3A06+-0500&secure%5Bsession_id%5D=e27dd7fd-64e5-4eb9-8340-cf199782c2d0&secure%5Btoken%5D=0841e9f1ee9fbd289dacb124717d457e7ac47393ca8d09f6ceab737531813d7e&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,662 reviews)