--- title: ListenFirst Reviews meta_title: 'ListenFirst Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how ListenFirst works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 32 scale: '5' date_modified: '2026-07-12' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # ListenFirst Reviews **Vendor:** ListenFirst **Category:** [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 32 ## About ListenFirst ListenFirst is the premier social analytics platform built by marketers, for marketers. With a breadth of data and award-winning expertise unmatched in the market, we offer an easy, one-stop solution to optimize social media marketing and maximize ROI. Founded in 2012, ListenFirst is trusted by leading global brands including AT&T, Amazon, NBCUniversal, and Peloton. For more information, visit www.listenfirstmedia.com. ## ListenFirst Reviews ### 1. ListenFirst has listened to my feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa G. | Director, Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ListenFirst?** Being able to bulk tag posts so I can measure campaigns easily against benchmarks! This is something I asked ListenFirst to improve and they did! **What do you dislike about ListenFirst?** The ONLY thing is that it doesn't have TikTok impressions and the Word Cloud only includes Twitter topics. Other than that, things are going great! **What problems is ListenFirst solving and how is that benefiting you?** Easy for me to pull results, analytics, and improve our overall social strategy based on these. ### 2. I use Listen First as a Sr. Social Media Manager for an entertainment company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** Very user-friendly. Meeting with our reps each month is extremely helpful. They're great at updating us on new features and answering any questions that might pop up. **What do you dislike about ListenFirst?** I would like to be trained to pull some of the social reports on my own so I don't depend on our reps as much. We actually have plans to go over this in the coming weeks. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst is allowing us to look at which posts are performing the best and worst each week and month. It's also allowing us to look at each individual campaign and how it performs overall. ### 3. ListenFirst Has Elevated Our Offerings & Partnerships **Rating:** 5.0/5.0 stars **Reviewed by:** Karla B. | Integrated Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about ListenFirst?** ListenFirst has been a game-changer for us. It's very comprehensive and versatile. Through the platform, we've been able to uncover valuable brand lift for our partners, scout for prospects, monitor our competitors and monitor our own organic and branded campaign performance. **What do you dislike about ListenFirst?** It can be a little overwhelming at first to understand all of the features and where to go for what. **What problems is ListenFirst solving and how is that benefiting you?** We are able to use ListenFirst in both the pre- and post-sale process. We are prospecting new clients, monitoring campaign performance of current clients and indexing our brand vs. our industry through benchmarks. We've been able to uncover incredible brand lift for partners as well as tell a great story with data, on why partnering with our brand is more valuable vs. competitors. As an added benefit, several other departments are able to use ListenFirst. ### 4. Excellent experience working with ListenFirst **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey W. | Senior Manager | Social Media for BET+ Brand and Originals, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** ListenFirst is always super responsive and communicative in working with our social reporting requests. The reports are detailed and their capabilities are extensive! **What do you dislike about ListenFirst?** I haven't experienced anything that I've disliked. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst has been excellent in helping us decern what content is working with our audiences and what is not, helping us pivot when needed. ### 5. Great experience with Listen Fist, and it’s very easy to use as well! **Rating:** 5.0/5.0 stars **Reviewed by:** Cierra B. | Social Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about ListenFirst?** My favorite thing about Listen Frist is how easy it is to use, I also like that the application features different ways to access valuable data! **What do you dislike about ListenFirst?** I don't have any dislikes about the app, it used to work a little slow but now it's so easy to access data quickly! **Recommendations to others considering ListenFirst:** Listen First is a great platform to use. If you are lost with anything, there are always helpful calls with one of their representatives that will help you navigate the platform. **What problems is ListenFirst solving and how is that benefiting you?** With Listen First, I think it's made our compny have a closer relationship with our audience. We can truly understand how they feel about a show, and use that data to provide more content from them they would enjoy! ### 6. I'd recommend ListenFirst 11 times out of 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about ListenFirst?** A unique KPI is response rate vs. engagement rate. I like knowing that we can have an idea of how our content is engaging with our audiences and competitors on an even platform. **What do you dislike about ListenFirst?** Though it has improved, it is still a bit on the slower end to load data and other fields. The UI has also improved but is not as friendly as competitors such as Sprout Social. **Recommendations to others considering ListenFirst:** If you're on the fence between several platforms, go with ListenFirst! **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst's ability to integrate API with our Unified Marketing Analytics dashboard (in progress) will allow us to pull data and view it from a single interface across the organization. Too often do people view data from different points of view - this will help solve that problem. ### 7. ListenFirst is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel A. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ListenFirst?** What is most helpful are the easy to read menus and the helpful parts are the ability to log in quickly. **What do you dislike about ListenFirst?** The time it takes for the page to load completely **What problems is ListenFirst solving and how is that benefiting you?** It's helping me take care of multiple tasks at once. ### 8. ListenFirst has taken our analysis to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Emily A. | Social Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about ListenFirst?** ListenFirst's content tabs and filters help my team see the most comprehensive view of our social performance. **What do you dislike about ListenFirst?** ListenFirst's platform is very detailed, though often difficult to learn. The platform could be slightly more user intuitive. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst helps my Social Listening team get another layer of insights through engagement tracking. Our analyses are more thorough and have broader perspectives. ### 9. Darius Charles -CBS Social Media Senior Analyst - Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about ListenFirst?** Client support is helpful in troubleshooting any questions or issues we may have. The platform is easy to navigate and has a lot of useful social data accompanied by strong visuals. **What do you dislike about ListenFirst?** Sentiment analysis feature is a bit limited compared to other social analytics tools that we use. **What problems is ListenFirst solving and how is that benefiting you?** We use content analysis and the time window comparison most heavily at CBS. We are able to see which content performed best, which content performed worst, and evaluate KPI performance over a predetermined period of time ### 10. ListenFirst team is incredibly collaborative/responsive and the tool is essential to our day to day **Rating:** 5.0/5.0 stars **Reviewed by:** Kim K. | J, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about ListenFirst?** The team at ListenFirst is unparalleled - they work seamlessly as an extension of our own internal team. The tool allows us quick access to answering both immediate questions daily and more extensive requests we receive from several groups, including marketing and content development. **What do you dislike about ListenFirst?** We are looking forward to several product updates this year, such as custom dashboards that will allow us to grant managed access to other members within our organization. Right now our biggest challenge is getting as many people on the platform as we can, at scale, and in a way that they can easily digest information. **Recommendations to others considering ListenFirst:** Come to the team armed with questions your group is looking to answer - they are incredibly knowledgable about the product and its capabilities and giving them that extra framework will make your partnership that much more effective. **What problems is ListenFirst solving and how is that benefiting you?** ListenFirst helps us keep a pulse on the ever-changing entertainment landscape, understanding what consumers say about our films, casting choices, and even potential projects. ## ListenFirst Discussions - [What is ListenFirst used for?](https://www.g2.com/discussions/what-is-listenfirst-used-for) - [View ListenFirst pricing details and edition comparison](https://www.g2.com/products/listenfirst/reviews/listenfirst-review-1040880?section=pricing&secure%5Bexpires_at%5D=2026-07-13+16%3A35%3A31+-0500&secure%5Bsession_id%5D=823ed6f5-15a1-4c0c-adfa-370205af0694&secure%5Btoken%5D=e12f6652916175c20d5de7c499a9e5675df526b8618369e86b2aa43a21a2aa4a&format=llm_user) ## ListenFirst Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ListenFirst Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,395 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,291 reviews)