--- title: Listen360 Reviews meta_title: 'Listen360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 46 reviews by the users' company size, role or industry to find out how Listen360 works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 46 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Listen360 Reviews **Vendor:** EverPro **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 46 ## About Listen360 Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. ## Listen360 Pros & Cons **What users like:** - Users value the **excellent customer support** that Listen360 provides, enhancing insights through great data filters. (1 reviews) - Users appreciate the **great data filters** of Listen360, enhancing their focus on customer NPS scores effectively. (1 reviews) - Users value the **efficiency improvement** from Listen360's focus on NPS scores and robust data filtering capabilities. (1 reviews) ## Listen360 Reviews ### 1. An Easy Way to Understand What Customers Truly Think **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Auburn District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Listen360?** It was took to use to help gauge what your customers truly thought and felt about the service they received with out having to speak to anyone **What do you dislike about Listen360?** Nothing, we have never had issues with the product and always felt it give the right solution to us **What problems is Listen360 solving and how is that benefiting you?** Getting in front of an issue with a customer before it became a bigger issue ### 2. Great for NPS! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Listen360?** L360 does great at focusing on the customers NPS score and has great data filters. **What do you dislike about Listen360?** Its always felt like i was using an older platform. **What problems is Listen360 solving and how is that benefiting you?** Customer Feedback ### 3. It is very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Sneha D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Listen360?** I am pertime fitness coach I use listen360 to collect all my students & customers feedback. In listen360 I am able to analysis my customer & students feedback through listen360. Keys points why I like listen360 1. Easy to analyse reviews. 2. Easy to make a quick survey. **What do you dislike about Listen360?** Onething which I dont like in listen360 that the outdated user interface, this is very old and that's why as a User experience I am not satisfied with this. This is the things which I dont like, **What problems is Listen360 solving and how is that benefiting you?** It solve many type of various problem and it helps me a lot in these problems, 1. Listen360 helps me in my businesses to gather feedback from customers through surveys, emails, and other channels. This feedback helps me to identify areas where my business can improve, such as customer service, or pricing. 2. Listen360 provides businesses with data and insights which I use to make decisions about my services. For example, a business might use Listen360 to find out what features customers like the most. 3. And lastly I would like to say that is with the help of Listen360 my engagement with customer got improved so much and I got lots of new customers as well. ### 4. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2023 **What do you like best about Listen360?** Ease of integration, great for feedback from clients, employees. **What do you dislike about Listen360?** Ease of use, onboarding is cumbersome and could be improved. Lack of customer support. **What problems is Listen360 solving and how is that benefiting you?** Address negative feedback ### 5. Benefits business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Listen360?** Service is valuable, it gives us chance to win with our team . We have been able to show our members that we take their feedback seriously. **What do you dislike about Listen360?** Nothing specific as the survey for our employees and to get a nps regarding the work ex **What problems is Listen360 solving and how is that benefiting you?** It is solving the engagement experience ### 6. Better programs exist **Rating:** 1.5/5.0 stars **Reviewed by:** Kelli J. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Listen360?** Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. It also had members write comments so we knew what we were doing well and what we needed to improve. **What do you dislike about Listen360?** Listen360 didn't allow me to do anything else with it, that I was aware of anyway besides the sending of emails to members about their experience every so often. The new program we have now to replace Listen360 is WAY more beneficial with more options and ways to grow our business and get the word out. **What problems is Listen360 solving and how is that benefiting you?** We are no longer using it, but when I was using it the surveys provided to members were helpful and we could post them online so other people could see experiences from real people who have tried/are trying our gym. ### 7. The visibility it gives **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Franchisee Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Listen360?** The visibility it gives consumers who view our website looking for additional information, most importantly they can see the reviews we get from prior customers and what those customers think/feel about our business after we have served them. **What do you dislike about Listen360?** Nothing comes to mind. Nothing is missing from this product, in my opinion. Everything works properly. I cannot think of anything to make it better. I cant think of any improvements at this time. **What problems is Listen360 solving and how is that benefiting you?** It helps consumers feel confident they are making the right choice. I feel our company benefits with productivity and financially from this service and that it has increased our business performance. ### 8. General Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Listen360?** Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, allowing us to do better Quality care and become the Employer of choice. **What do you dislike about Listen360?** There isn't anything I dislike about this service at this time. If I had to pick something, it would be a better understanding of when the surveys go out **What problems is Listen360 solving and how is that benefiting you?** We can reach out if we get a negative review and act accordingly. It is very beneficial because we can supply additional training for our employees if necessary. Sometimes when you talk to a client, they don't disclose any issues. On the other hand, they tend to answer surveys more honestly. ### 9. Waste do not use this portal **Rating:** 0.0/5.0 stars **Reviewed by:** Siva D. | Business Owner **Reviewed Date:** February 25, 2022 **What do you like best about Listen360?** If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating **What do you dislike about Listen360?** It's very premature software.... they do not even check if the client/customer submitted the survey **What problems is Listen360 solving and how is that benefiting you?** nothing ### 10. Fast feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Listen360?** You receive the feedback fast and clear. **What do you dislike about Listen360?** Nothing. All feedback received comes in in waves do you know when to respond fast and efficiently **What problems is Listen360 solving and how is that benefiting you?** We teach our to those not happy and it’s ready to contest them to resolve issues ## Listen360 Discussions - [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) - 1 comment, 1 upvote - [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) - 1 comment, 1 upvote - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment - [View Listen360 pricing details and edition comparison](https://www.g2.com/products/listen360/reviews/listen360-review-3229015?section=pricing&secure%5Bexpires_at%5D=2026-07-10+16%3A16%3A53+-0500&secure%5Bsession_id%5D=b5b752f8-2935-4f31-b499-8c4beed86cad&secure%5Btoken%5D=de808f0e3ba5281296d90a0a3e6c580b9986ef9f4ae6521d3de4f50bd5c5e223&format=llm_user) ## Listen360 Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Listen360 Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,018 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)