G2

Rahul G.

Senior Product Manager

Enterprise (> 1000 emp.)

10/20/2026

"Listen Labs Makes Customer Research Faster with Smart AI Interviews"

4/5

What do you like best about Listen Labs?

One of my favorite things about Listen Labs is how much it simplifies customer research. The idea of using AI to conduct interviews is pretty clever, and I also like that it can ask follow-up questions instead of sticking to only pre-written ones. I enjoy being able to collect customer feedback and then have it condensed into clear topics. It should save product teams a lot of time digging through all the information just to figure out what customers actually want. Time is money, after all! Review collected by and hosted on G2.com.

What do you dislike about Listen Labs?

While I like the idea of using AI, I don’t think you should rely on it 100% of the time. Some customer responses still need a human to review and interpret, especially when the situation isn’t straightforward. It also takes effort to set it up well, including putting in the right questions so the results are actually useful. Review collected by and hosted on G2.com.

What problems is Listen Labs solving and how is that benefiting you?

As I’ve mentioned before, customer feedback can become overwhelming when you’re working with product roadmaps and juggling customers requesting new features, among other things. Listen Labs helps you gather that information from customers and break down their responses into something more manageable. That way, you can spend more time focusing on what your customers need. Review collected by and hosted on G2.com.