![Manon O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manon O.")
MO

Manon O.

Customer Service Adivsor

Small-Business (50 or fewer emp.)

5/18/2026

"Total Order Visibility for Faster, More Accurate Customer Support"

4.5/5

What do you like best about Linnworks?

What I like best about Linnworks from a customer service perspective is the total visibility it gives us over every order. When a customer contacts us with a query, we can instantly look up their order across any marketplace, see its exact fulfilment stage, and grab the tracking details in seconds. It allows us to provide fast, accurate answers and drastically improves our response times. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The integration with the B&Q marketplace is definitely a weak point. We frequently encounter errors when trying to process order cancellations directly through Linnworks. Additionally, attempting to issue partial refunds (anything less than the full amount) constantly throws up system errors, forcing us to log in and handle these transactions manually on the channel itself. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Linnworks solves the problem of fragmentation by bringing multiple marketplace channels into a single dashboard. Instead of logging into five different sites to find a customer's order, everything is in one place. This benefits me by streamlining my workflow, saving massive amounts of time daily, and allowing me to resolve customer issues much faster. Review collected by and hosted on G2.com.

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Response from Ella Clay of Linnworks

[Editedit](https://www.g2.com/survey_responses/linnworks-review-12828106/official_response/edit)

Thank you for taking the time to share such detailed feedback about your experience with Linnworks. We’re delighted to hear that the platform is helping your customer service team provide faster, more accurate support through complete visibility across orders and marketplaces. Being able to quickly access fulfilment updates and tracking information from a single dashboard is exactly the kind of efficiency we aim to deliver.

We also appreciate your honest feedback regarding the B&Q integration. Feedback like this is extremely valuable and helps our team identify areas where we can continue improving the reliability and performance of our integrations.

It’s fantastic to hear that Linnworks is helping reduce fragmentation across channels, streamline workflows, and save valuable time each day.

Thanks again for sharing your experience with us!

Current UserValidated ReviewerSource: Seller invite

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