It's been two months since this profile received a new review

John D.

Owner

Small-Business (50 or fewer emp.)

7/28/2020

"Ease of Use is Awesome"

4.5/5

What do you like best about Line2?

We liked how easy it was to deploy and get our team up and running Review collected by and hosted on G2.com.

What do you dislike about Line2?

We think their support for one off questions could be better they do have a good faq set of answers but when you need direct help that's harder to come by. Review collected by and hosted on G2.com.

Response from Carlos Petersen of Line2

edit

Hello,

Thank you very much for taking the time to leave this feedback for us, we most definitely appreciate it as it helps us to continue delivering a quality product.

All the best,

Carlos, Customer Marketing Manager

Line2 Reviews & Product Details

Pricing

Pricing provided by Line2.

Starter

$14.99

/month

Growth

$19.99

/month

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Simon W.

0wner/operator

Small-Business (50 or fewer emp.)

3/7/2023

"Not a big fan"

2/5

What do you like best about Line2?

Line2 is cost effective, I think about $10 per month and it serves the purpose of adding a second line to an existing phone. Review collected by and hosted on G2.com.

What do you dislike about Line2?

There are some downsides. Texting is glitchy and it only allows one photo (attachment) per text, Not great if, like me, you need to send multiple photos, you end up needing to send multiple texts. Review collected by and hosted on G2.com.

John L.

Health Insurance Agent / Broker

Enterprise (> 1000 emp.)

5/25/2022

"Line2 review"

3.5/5

What do you like best about Line2?

One device , two lines makes it a lot easier to communicate with clients that have different lines of products. I sell for multiple companies and Line2 makes it seem that there is a dedicated line for THAT business. Review collected by and hosted on G2.com.

What do you dislike about Line2?

So far I haven't seen a downside to the Line2 app. It does what it says it does. Initially, there was an issue with connectivity when switching between lines but that seems to have been solved. Review collected by and hosted on G2.com.

Recommendations to others considering Line2:

At the very least, give it a try. It saves time and expense in that you only need one device instead of two. Review collected by and hosted on G2.com.

What problems is Line2 solving and how is that benefiting you?

Again, being able to have a "dedicated" phone number for each line of business makes me appear more professional rather than just answering ONE line for all lines with a "Hello, This is John speaking" type of answering when calls come in. Review collected by and hosted on G2.com.

Tracy R.

Director of Operations

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/2/2022

"Line 2 - Great for rural use!"

1.5/5

What do you like best about Line2?

Line 2 is a user-friendly application that works well with those that are in a rural living situation. The service does not require excellent internet. Review collected by and hosted on G2.com.

What do you dislike about Line2?

The service is VERY sporadic. We have quite a bit of downtime and it seems to be more frequent. Review collected by and hosted on G2.com.

Dexter V.

Owner / Installer

Small-Business (50 or fewer emp.)

9/23/2022

"Cheaper and simpler than a second phone"

2.5/5

What do you like best about Line2?

Probably the feature I liked most about line2 was the call through option to make calls from another phone using my line2 caller ID Review collected by and hosted on G2.com.

What do you dislike about Line2?

Call quality on mobile data was lacking and there is no virtual receptionist option Review collected by and hosted on G2.com.

Sashanee S.

Director of Customer Success

Small-Business (50 or fewer emp.)

8/16/2022

"Line2 User review"

2.5/5

What do you like best about Line2?

I love the ability to see all user activity. Review collected by and hosted on G2.com.

What do you dislike about Line2?

Time to resolve issues was not convenient in URGENT cases. I would have loved more access to support. Review collected by and hosted on G2.com.

Carissa L.

Marketing, PR, Events Leader

Small-Business (50 or fewer emp.)

1/29/2022

"Great For Our Expanding Business"

4/5

What do you like best about Line2?

I love that Line2 can be set up on any device using their app. I have it on my computer and iPhone to keep me connected out of the office setting Review collected by and hosted on G2.com.

What do you dislike about Line2?

The connection on calls is not as perfectly clear as it could be all the time. The app also needs updating frequently Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/9/2022

"Previous user, recently transferred to different system"

1/5

What do you like best about Line2?

Customer service is always quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Line2?

The wifi calling always failed on my phone. I had to switch to my regular service and could not see numbers or caller IDs. Frequent service problems. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

8/9/2022

"Outbound Texting Down"

2/5

What do you like best about Line2?

A second line for my phone, so that I don't have 2 phones. Review collected by and hosted on G2.com.

What do you dislike about Line2?

Stoped calls, not working all the time, and poor call quality. Review collected by and hosted on G2.com.

Jim W.

Owner

Small-Business (50 or fewer emp.)

7/14/2020

"Cost Effective VOIP solution for small business"

4.5/5

What do you like best about Line2?

This is easy to use and manage, the call quality is great. Can be used on mobile and desktop devices. Easy to configure extensions. Overall experience is great. Review collected by and hosted on G2.com.

What do you dislike about Line2?

The Android app wasn't alerting when a call came in and it was quite frustrating. I thought it was a failing of the app and could not find any help online. However, when I finally contacted support, they were helpful and the app is now working correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Line2:

Give it a try, you should be happy with it if your needs are simple and straightforward. Review collected by and hosted on G2.com.

What problems is Line2 solving and how is that benefiting you?

It's easy to manage inbound calls and send and receive texts. My previous VOIP solution charged extra for text functionality but it is included in Line 2 Pro. The app is easy to use on desktop and mobile so it's easy to send or answer calls. Making outbound calls is much easier with this service. Review collected by and hosted on G2.com.

Response from Carlos Petersen of Line2

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Hello Jim,

Thank you very much for your feedback, we most definitely appreciate that you took the time and are very happy to hear that our support team was there for you when you needed it.

All the best,

Carlos, Customer Marketing Manager

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

8/14/2021

"Serves it's purpose"

4/5

What do you like best about Line2?

I like that it has text features and calling feature. Also that even if you don't have wifi for the service you can use your data to answer calls. Review collected by and hosted on G2.com.

What do you dislike about Line2?

You can save number seperately from your personal address book. Review collected by and hosted on G2.com.