![Lewis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lewis B.")
LB

Lewis B.

Group Digital Learning Innovation Manager

Mid-Market (51-1000 emp.)

12/8/2025

"Exceptional Support and Effortless Learning Management"

4/5

What do you like best about Learn Amp?

As the leader of our digital learning strategy, I can confidently say that Learn Amp has been a fantastic partner throughout this journey. The platform’s ease of use made managing courses and resources simple and efficient, while its intuitive design ensured learners could engage without barriers.

The support team has been consistently excellent - responsive, knowledgeable, and always willing to go the extra mile. Working with such a dedicated group has been a pleasure, and their commitment has been central to the platform’s success over the years.

A special shout‑out to Olivia Young, currently Head of Customer Success at Learn Amp and our Account Manager in recent years. Olivia has always gone above and beyond, offering help and guidance whenever needed. Thank you, Olivia.

To Joe Hill-Wilson (CEO and Co-founder) and the rest of the team at Learn Amp, thank you for your support and all the best for the future! Review collected by and hosted on G2.com.

What do you dislike about Learn Amp?

Batch Enrolment: The inability to batch enrol events to a user makes administration more manual and time‑consuming than it needs to be.

Mobile App: The absence of a dedicated mobile app restricts accessibility for learners who want to engage with content on the go, although the platform can be added as a home screen shortcut on mobile devices.

Search Functionality: If a user types a search term and presses enter before the preview dropdown box has loaded, the query is lost when they are taken to the search results hub. This interrupts the flow of finding resources quickly and can be frustrating for users.

AI Chatbot: Many digital learning providers now include AI chatbots to support learners in real time. Learn Amp does not yet offer this feature, but I know it is something in the works. Review collected by and hosted on G2.com.

What problems is Learn Amp solving and how is that benefiting you?

Learn Amp maintain a very active roadmap, with numerous upcoming features first released in beta to select customers. This approach allows new tools to be tested in real environments, helping to identify early weaknesses and refine improvements before rolling them out to the wider customer base.

Customer product feedback plays a central role in this process, and the team is always open to receiving input. While not every suggestion I have made has entered the immediate workflow, I am confident all ideas are carefully considered and implemented when the timing is right.

Any support tickets raised regarding platform issues or inconsistencies are handled promptly and directed to the most suitable team to resolve them. Customer support has noticeably improved over the last couple of years, and it now stands out as one of Learn Amp’s key strengths. Review collected by and hosted on G2.com.

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