![Regina O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Regina O.") RO Regina O. Support agent Consumer Services Mid-Market (51-1000 emp.) 7/18/2026 "Practical, efficient, and full of possibilities to explore" 5/5 What do you like best about Leapsome? I use Leapsome frequently in my daily routine, especially for 1:1 evaluations, peer reviews, and weekly meetings. The platform allows me to search my own evaluations and those of colleagues practically, which helps me identify what has improved and what can still be enhanced regarding my productivity, performance, and the company's products and services. The integration with Slack was simple and smooth, with no difficulties in the process. The connection between the tools works well and contributes to the fluidity of my work. The system is reliable and stable — I have never observed any instabilities. The only point of attention is that the update of information can take a while in situations of team or leadership changes, but this does not compromise the overall user experience. I learned to use Leapsome intuitively, without the need for formal training or external support. The learning curve is very low, which facilitates the adoption of the tool. I have not yet explored the AI features available on the platform, but it is something I intend to start using more frequently soon. The interface is intuitive and navigation is fluid. I have not identified any negative points regarding usability — everything works clearly and accessibly. Review collected by and hosted on G2.com. What do you dislike about Leapsome? The main area for improvement that I identify is in the learning path available on the platform. Currently, the development courses and content seem primarily geared towards leadership profiles, leaving an important gap for support and customer service professionals. It would be very relevant to have specific content for this area, such as: Non-violent communication applied to customer service Professional emotional intelligence to handle pressure situations and dissatisfied customers Techniques for dealing with agitated customers, with constructive and assertive responses Service evaluations aimed at developing communication and continuous improvement of support quality These resources would make a significant difference in the development of frontline professionals, directly contributing to the quality of service and customer satisfaction. Including these paths would make Leapsome an even more complete and comprehensive tool for multidisciplinary teams. Review collected by and hosted on G2.com. What problems is Leapsome solving and how is that benefiting you? A feature that would make a big difference would be the inclusion of an NPS survey specifically aimed at customer service, with metrics directed at frontline professionals. Currently, this survey does not exist on the platform, and its implementation would allow for more precise measurement and monitoring of performance in direct contact with the customer — directly contributing to the development and potential of support professionals. Another relevant point is that, in practice, feedback from 1:1s and colleagues often happens only verbally, without being recorded on the platform. This makes it difficult to analyze history, track progress, and fully leverage the potential of Leapsome. I believe this is a challenge of culture and internal communication, related to raising awareness among leaders about the importance of recording these interactions in the tool. In this regard, it would be very useful for Leapsome to offer resources or awareness mechanisms — such as automatic reminders, best practice guides, or internal campaigns — to encourage leaders to consistently document feedback and 1:1 records on the platform. This would ensure that data is available for analysis and would make the tool even more effective for everyone involved. Review collected by and hosted on G2.com. Show More Rating Updated (8/16/2026) Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated See what 2498 reviewers think of Leapsome 4.8 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/leapsome/reviews)