Lawcadia can be configured to work how your team works, you don't have to make your workflow fit the tool. The platform is very fast. Pricing has always been reasonable and transparent.
Lawcadia is interested in our feedback and suggestions, incorporating many at no charge. Their support team knows our business and priorities, we don't have to explain every time.
The system is extremely reliable - we have had no downtime, very few bugs or errors. Those we have encountered were resolved quickly.
Some extra configurability options in the UI would lift this beyond all competitors I have seen. Review collected by and hosted on G2.com.
Some aspects of the user interface are a little untidy. A small amount of terminology used within the platform is not universally accepted or used 100% consistently and can cause confusion for new users. Some edge case configuration options one might expect are not available - ie, the ability to disable uploads in an intake form, the ability to disable/customise some of the system emails.
To get full benefit requires some additional effort for the system admin, but ultimately provides customisation opportunities competitors cannot offer. Review collected by and hosted on G2.com.