--- title: Laserfiche Reviews meta_title: 'Laserfiche Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1247 reviews by the users' company size, role or industry to find out how Laserfiche works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1247 scale: '5' date_modified: '2026-07-17' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Laserfiche Reviews **Vendor:** Laserfiche **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,247 ## About Laserfiche Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche accelerates processes across the enterprise. ✓ Organize Your Content with AI-Powered Document Management Optimize your operations and increase team productivity with AI-powered document management. Centralize your content, improve collaboration and maintain audit trails to support compliance needs. ✓ Boost Your Productivity with Intelligent Automation Increase efficiency by automating tasks with low-code process automation and prebuilt solution templates. Work smarter and shift your team’s focus to higher priority strategic goals. ✓ Unify Your Systems with Powerful Integrations Laserfiche is the backbone connecting hundreds of mission-critical applications. Users can access relevant documents from a single location, eliminating the need to search across multiple platforms. ✓ Elevate Your Work with Laserfiche AI Laserfiche AI enables organizations to simplify their work, take control of processes and supercharge productivity — all without losing sight of critical data privacy and security standards. ## Laserfiche Pros & Cons **What users like:** - Users appreciate the **ease of use** of Laserfiche, enabling efficient processes without coding or frustrations. (118 reviews) - Users love Laserfiche for its **effective process automation** , streamlining forms and workflows for enhanced productivity. (88 reviews) - Users enjoy the **automation of forms processes** with Laserfiche, enhancing efficiency and document management. (83 reviews) - Users value the **robust and flexible workflow management** in Laserfiche, enhancing document processing and integration capabilities. (69 reviews) - Users appreciate the **easy onboarding and intuitive document management** features of Laserfiche, enhancing workflow and organization. (65 reviews) - Features (62 reviews) - Workflow Efficiency (61 reviews) - Users value the **form creation features** in Laserfiche, enhancing efficiency and document management within departments. (58 reviews) - Process Improvement (56 reviews) - Automations (54 reviews) **What users dislike:** - Users face a **small learning curve** with Laserfiche, particularly in fully utilizing metadata fields for efficiency. (39 reviews) - Users find the **learning difficulty** of Quickfield challenging, requiring time and expertise to navigate effectively. (33 reviews) - Users find the **missing features** in Laserfiche frustrating, especially basic functionalities and direct PDF support. (28 reviews) - Users find that **update issues** can disrupt workflows, especially for new users adapting to changes. (23 reviews) - Users experience **performance issues** due to slow form-building and delayed feature implementation in Laserfiche. (22 reviews) - Limited Features (19 reviews) - Users find the **limited functionality** of Laserfiche restricts basic process design and ease of setup for new users. (19 reviews) - Limited Customization (18 reviews) - Workflow Issues (18 reviews) - Expensive (17 reviews) ## Laserfiche Reviews ### 1. Document Management and Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew D. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Laserfiche?** The value of this tool is not as a file cabinet replacement; It is that the paper processes can be redesigned to add value in ways that weren't possible with paper. **What do you dislike about Laserfiche?** It isn't a complaint as much as a reality. The cost of the software and the true value means you have to be willing to transform your organization. Old processes that have been around for decades likely will change when they aren't done on paper. **Recommendations to others considering Laserfiche:** During the sales process gather the top processes and the problems they solve. Then during implementation make your on-boarding plans lead to those goals - not the process. Processes that are digital don't sit on someone's desk. They live in the system and the workflow can be managed toward an ideal state where anyone can see any task and where it is in the process. **What problems is Laserfiche solving and how is that benefiting you?** Removing the need to be in the same physical place; teleworking for sales staff is now a possibility. Automation of processes that involve other organizations, government agencies, and courts. ### 2. Robust and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Holly V. | Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Laserfiche?** Laserfiche is a great tool for automation and retention. The limits of what you can do with it is really the limit of someone's imagination. Very customizable and even people who are not highly technical can find success working with Laserfiche. Customer support is usually really good as well. **What do you dislike about Laserfiche?** A bit expensive. Sometimes the ala-cart module options can be confusing. It's nice to not have to pay for things you aren't going to use, but if you have most of the modules like we do, it can be a little tricky to navigate all of the systems to see how they are working together. Sometimes the repository searches are slow. The company is really pushing cloud for all of it's users, but cloud does not offer all of the feature and integration options as an on prem setup does. **What problems is Laserfiche solving and how is that benefiting you?** electronic forms and tracking, document retention and storage, data move and management with other systems in our environment. ### 3. Synchronization and Drop-Down Features Enhance Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany S. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Laserfiche?** I like the synchrony of Laserfiche. It's a quick way for us to gather information and have a record of it on both sides for the person submitting the information as well as the person receiving it. The synchrony allows a lot of options, such as the ability to have dropdowns where you're able to select information. This feature is extremely helpful because the dropdown makes it easier to fill out forms properly. Training on the initial setup was effective, and it didn't take us long to utilize Laserfiche. I appreciate how it helps with scheduling and form completion, acting as a very good productivity tool, allowing everyone to access the necessary forms and ensuring both submitters and receivers get a copy. **What do you dislike about Laserfiche?** Sometimes, Laserfiche crashes, which causes some problems when it's not up and working properly. We have to go to a manual method of tracking appointments and form completion. It doesn't happen very often, but when it does crash or it's not available because the systems aren't working, it does create an inconvenience. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche mainly for scheduling and form completion. It's a productivity tool that lets us access and have copies of our submitted forms for both submitters and receivers, enabling synchrony and efficient information gathering. ### 4. Streamlined Document Management, But Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I think Laserfiche is easy to use, especially the GUI interface, which is very straightforward and self-explanatory. It's very easy to train other people on how to use it, without needing to use much technical jargon, which is really important for us. The icons make it accessible even for non-computer savvy people. I also like that it's compatible with Microsoft Office 365, which makes it easier to work together with their tools. Additionally, I highly recommend it for its record management, archiving, and as a paperless solution. It's not just about scanning papers into the system; it offers forms, workflows, and an automation tool, which are valuable features. **What do you dislike about Laserfiche?** The farms feature in Laserfiche can take a really long time to load. This seems to depend more on the client's environment. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to offer my clients a paperless solution, providing a convergent system. It's easy to use with a self-explanatory GUI, making it simple to train others, even non-computer savvy users. ### 5. Laserfiche Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Laserfiche?** The layout of the document explorer mirrors the tree layout from Windows, which makes accessing the content easy for our employees. There are two ways to access the content, the web version of the client or the installed desktop client. Laserfiche Forms is very easy to use to create forms and for employees to enter information. Along with Forms, the workflow process within Laserfiche, one can do quite a bit of manipulation of the content as needed. When we have had issues, we have been able to use the Laserfiche Answers community to find help, and our partner has been great to help. When our partner has not been able to help, they have contacted Laserfiche for us, and Laserfiche support has always been very helpful. **What do you dislike about Laserfiche?** To customize the Laserfiche web portal, it is tough to do unless you one has access to edit a visual basic package. Integrations between Laserfiche and other programs require one to know the Laserfiche API and some programming skills. **What problems is Laserfiche solving and how is that benefiting you?** We are updating the process of transmitting agenda items to the City Council from other departments within the city. The process will streamline the whole process by having the approval process automated and not having to get wet signatures. ### 6. Reliable and Easy Document Management with Laserfiche **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I find Laserfiche very easy to manage and very reliable. It's effective for what I need it for, allowing me to spend more time in configuration and using the different modules and tools rather than learning to administer the system. The setup was easy for us because the way Laserfiche handles support; they did most of the heavy lifting, and we just worked with them on choosing the configuration and working through the different options. **What do you dislike about Laserfiche?** The administration for the users can be a bit confusing, as well as how the documents are stored. Sometimes there's a different real-time understanding of the system's capabilities and what it is able to do. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to manage documents, case reports, and personnel files. It's easy to manage, reliable, and effective, allowing me to focus more on configuration and using tools rather than administering the system. ### 7. Laserfiche is a great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Technical Support Engineer 3, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Laserfiche?** Anyone can develop in Laserfiche. Their Learning Center has everything you need to build out your business processes, whether you’re using low-code tools or creating custom workflow events. **What do you dislike about Laserfiche?** The cloud is no CJIS and their AI is just regex on steroids looking at ocr'd text rather than computer vision which in my opinion is more equipped to handle documents captured via phone camera rather than an electronic document. **What problems is Laserfiche solving and how is that benefiting you?** We are a Tribal Nation, Laserfiche has provided use the ability to store tribal member documents in a centralized location and the ability to integrate in to all of our case management systems. ### 8. Automates Government Processes with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I like Laserfiche's ease of use and the way you can customize it. It has some really good features and an API with other apps. I enjoy creating new workflows and processes, and it's very friendly for users to use. The aspects of ease of use and design are very helpful for other people. It has been very helpful in training others. **What do you dislike about Laserfiche?** I don't really have any other issues. I think the only thing that would be helpful is they have more customized processes and codes that one could use, they could easily implement into your own programs. I would say it was moderately difficult. Sometimes the coding was hard to use and where the customization plus there's so many. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to automate processes and manage records, helping create a record retention schedule. ### 9. User-Friendly Document Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Melody V. | City CLerk, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Laserfiche?** I like how user-friendly Laserfiche is and how easy it is to train people on how to use it. It's pretty intuitive, so I don't have to spend a lot of time teaching a new user or someone from the public how to find a document. We have good instructions up online which helps. **What do you dislike about Laserfiche?** I wish the public portal was more customizable. It used to be more customizable, but with new updates, I can't do that as much. So some of my online users struggle to find stuff unless I have customized search forms in the portal. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to store documents, enabling quick access for my community without needing public requests. It's user-friendly, simplifies training, and saves time due to its intuitive design. ### 10. Forms and Workflows That Streamline Customer Intake and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kim T. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Laserfiche?** Using forms and workflows in combination to accept information from a user and then use it to automate our jobs and eliminate paper. **What do you dislike about Laserfiche?** We are limited in our ability to use some of the newest features because we aren't in cloud. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche has helped us bring of variety of forms in jotform, drupal, etc to a centralized location. It also fixes our problem of posting contact info for staff directly on the site, because we have clients fill forms instead ## Laserfiche Discussions - [How many individuals in your workplace utilize Laserfiche Forms and Workflow?](https://www.g2.com/discussions/40188-how-many-individuals-in-your-workplace-utilize-laserfiche-forms-and-workflow) - 2 comments, 1 upvote - [Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?](https://www.g2.com/discussions/40129-would-it-be-possible-to-get-a-trial-version-of-laserfiche-rio-etc-e-g-billed-weekly-monthly-through-dedicated-server-provider-laserfiche-would-partner-with-would-be-great-and-safer-than-an-offline-i-guess) - 3 comments, 1 upvote - [What is the best way to explain Laserfische to a non-user?](https://www.g2.com/discussions/34045-what-is-the-best-way-to-explain-laserfische-to-a-non-user) - 3 comments, 1 upvote - [What is Laserfiche software?](https://www.g2.com/discussions/what-is-laserfiche-software) - 2 comments - [View Laserfiche pricing details and edition comparison](https://www.g2.com/products/laserfiche/reviews/laserfiche-review-4431309?section=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A18%3A00+-0500&secure%5Bsession_id%5D=027ef16c-f2a8-42b6-a61a-1e9ff0e6d156&secure%5Btoken%5D=fec6d9241ec727bbb7db51861dbed0a9d982eb2bfb370e5b422a1e738c654ded&format=llm_user) ## Laserfiche Integrations - [Accela](https://www.g2.com/products/accela/reviews) - 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File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Logistics** - Upload - Email Attachment - Direct Send - Document Management - Search **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Platform Additional Functionality** - Integration - File Conversion - Windows and Mac **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Analytics** - Due Dates - Benchmarking - KPIs **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Agentic AI - OCR** - Autonomous Task Execution **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Integration** - Accounting - Payment Integration - ERP **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Process Development** - Process Routing **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Laserfiche Alternatives - [DocuWare](https://www.g2.com/products/docuware/reviews) - 4.4/5.0 (238 reviews) - [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) - 4.5/5.0 (174 reviews) - [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) - 4.4/5.0 (308 reviews)