It has lowered the stress level around our office tremendously. It helps us track things throughout the office with ease. At any point in time a colleague can pull up the program and see where tasks are in the office and what information we are waiting on from clients. This has been a game changer for us. We are a small office and clients will call till they get someone to answer their questions no matter the time of day. This allows us to have this information at our fingertips at all times. Review collected by and hosted on G2.com.
I cannot think of a downside. I think the most inconvenient thing has been moving our clients over to the new way of doing business however once they are migrated over they love the program and the ease of use. Review collected by and hosted on G2.com.