This was the first CRM system that I worked with and after using a couple more, I can confirm that is the best one for me. Starting with the functional dark mode that is very important for me when I send so many hours daily in front of my computer. The intersections I handled were chats and emails, the distribution of these tickets were balanced, the templates were always functional.

An amazing feature that I remember was that you could enable the option to cancel the email sent, if you notice an error or a typo within a couple of seconds.

It was a very enjoyable experience while I was using it. Review collected by and hosted on G2.com.

The only thing that I disliked is in the main page when you didn't have any ticket assigned, you were unable to remove searches that you did. It was not something that prevent me for doing my job but I didn't like it at all, the fact that I was unable to remove it was annoying for me. Review collected by and hosted on G2.com.