--- title: Kustomer Reviews meta_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 558 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 558 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Kustomer Reviews **Vendor:** Kustomer **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 558 ## About Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. ## Kustomer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Kustomer, thanks to its intuitive interface and centralized customer information. (56 reviews) - Users appreciate the **intuitive interface** of Kustomer, enjoying centralized customer information and seamless communication. (42 reviews) - Users highlight the **centralized customer information** in Kustomer, making operations easier and more efficient for teams. (37 reviews) - Users value the **efficiency** of Kustomer, appreciating its intuitive design and seamless integration with other platforms. (30 reviews) - Users value the **automation features** of Kustomer for efficiently completing tasks and enhancing overall productivity. (20 reviews) - Users praise Kustomer's **responsive customer support** , enhancing service efficiency and providing a personalized experience. (20 reviews) - Time-saving (20 reviews) - Intuitive (19 reviews) - User Interface (19 reviews) - Users appreciate the **high customization** of Kustomer, enhancing the customer experience and streamlining agent workflows. (18 reviews) **What users dislike:** - Users experience **slow performance** with Kustomer, affecting workflow and productivity due to lagging load times and interface issues. (21 reviews) - Users often experience **slow loading** issues with Kustomer, impacting productivity during busy periods and case management. (17 reviews) - Users find the **learning curve steep** and the interface clunky, complicating initial usage and navigation. (16 reviews) - Users find Kustomer's **complexity** challenging, noting a steep learning curve and navigation difficulties for newcomers. (14 reviews) - Users find the **interface complex and challenging** , leading to confusion and a lengthy onboarding process. (13 reviews) - Users note **poor reporting** features in Kustomer, with limited depth and complexity in creating custom reports. (13 reviews) - Steep Learning Curve (13 reviews) - Complex Usability (12 reviews) - Users experience **poor performance** with Kustomer, facing challenges with navigation, training needs, and occasional lags. (12 reviews) - UX Issues (10 reviews) ## Kustomer Reviews ### 1. good service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** the chat service is really great and makes it easy to work **What do you dislike about Kustomer?** message delay and sometimes too many threads **What problems is Kustomer solving and how is that benefiting you?** easy to do workflows and communicate with customers ### 2. Kustomer with a K **Rating:** 4.5/5.0 stars **Reviewed by:** Angie Yolibeth G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Kustomer?** The way everything is organized and easy to find **What do you dislike about Kustomer?** I don't like not being able to track all the tickets I've closed before **What problems is Kustomer solving and how is that benefiting you?** I work with customer service and it's really easy to find the custmer information ### 3. Kustomer is really business friendly for your work experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Kustomer?** It's really business oriented and it helps you to modify and customize your work experience with you and your co workers. **What do you dislike about Kustomer?** If you want to search any specific data you'll need to personalize with some formulas. **What problems is Kustomer solving and how is that benefiting you?** Ticket data customize and tracker of how much emails we had worked through out the day. ### 4. Good ticketing system, internally and externally! **Rating:** 4.5/5.0 stars **Reviewed by:** Anne C. | Ops Team Lead, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Kustomer?** What I like best is that it has all the functions needed when it comes to internal and external communication, it can be linked with so many other tools and platforms that make it possible to have the CRM and all functionalities in one place. I and my team use it for reporting internally and communicate work within teams, but our customer support uses it for outbound and inbound communication with customers, where we have linked our SMS, Chat, and Phone so every incoming request and the outgoing reply comes and goes through Kustomer. Overall has eased a lot of processes that we have. **What do you dislike about Kustomer?** There are not many things that I dislike. But if I were to name one, it would be the often outages that happen, but their customer support is very helpful every time it has happened have kept us posted on live time. **Recommendations to others considering Kustomer:** Great functionalities and internet company should have handy! **What problems is Kustomer solving and how is that benefiting you?** So as I mentioned, we use the Kustomer as CRM and internal and external communication. Every historical record of contacts lives Kustomer, meaning every customer that has reached us out or we have reached to them can be found in there. So we used to youse emails and phones and SMS separately and it was impossible to keep track of data plus that it was chaotic since we deployed customer we have to reach a lot of goal metrics due to making it easier for us to track everything and increase efficiency. ### 5. Competent System **Rating:** 5.0/5.0 stars **Reviewed by:** Austin W. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Kustomer?** It allows our teams to manage contacts with our customers all in one place. **What do you dislike about Kustomer?** It can be slow at times and profile management could be improved. **What problems is Kustomer solving and how is that benefiting you?** We're able to display records of our customer contacts, regardless of whether they're through chat, email or phone calls, all in one place so that they're easily accessed. ### 6. Customer Experience platform worth having! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Google My Business Specialist, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Kustomer?** The best thing about this software is the Kustomer Search which helps me group and focuses on the customers that need my attention the most. The ease of using the conversations help me in saving time doing so manually. **What do you dislike about Kustomer?** I cannot say that I have faced any difficulties or problems in using Kustomer. It is great software and I am more than glad to have it and use it. This platform allows you to be completely transparent and open and they have a 24-hour service in case that is needed. **Recommendations to others considering Kustomer:** The best software for use. Easy to learn and adapt. The employees do not struggle using it. Kustomer supports and connects consumers and providers. **What problems is Kustomer solving and how is that benefiting you?** Dealing with a very big database and product dispatching, kustomer has helped a lot in tracking those sessions and helping our support team in overviewing and monitoring any situation we face and any issue we encounter. ### 7. Happy CS Agents and Customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren Michele P. | Senior Systems Specialist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Kustomer?** What's most helpful about Kustomer is the number of integrations available in order to connect all of our organization's software so we can learn about our customers in the most efficient way possible. Also, our agents are finding it much easier to communicate with each other within the platform whenever the case requires more team members to be involved in order to resolve a single issue by @mentioning each other and being able to "follow" conversations and be notified as updates are made. **What do you dislike about Kustomer?** The only thing I dislike about it currently is whenever I am @mentioned in a conversation and let's say that five other team members and teams are also mentioned in the note, when I reply to that note, I wish I was able to click on a "reply all" type of feature instead of replying and having to @mention every agent/ or team mentioned initially, individually. **Recommendations to others considering Kustomer:** The Kustomer team has also been extremely reliable supportive to me whenever I need their help to resolve a random issue that pops up. They also have been supportive when we as a team have decided to add new software resulting in the need for another Kustomer integration plan. **What problems is Kustomer solving and how is that benefiting you?** We are solving the problem of locating customers' history by searching manually by utilizing the integration with Aircall. We are able to organize the common cases into specific inboxes and assign those inboxes to specific agents/specialists. ### 8. Really great **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique V. | Hero, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** I like how the platform manages conversations and makes it easy to make a queue for yourself. I also like that it notifies you when anything happens (message didn't send, customer responded) making it easy to keep track of things. I also really love snippets and being able to autofill customer information when replaying with shortcuts. **What do you dislike about Kustomer?** I've recently lost the ability to copy emails from the To: field and have more than one Kustomer window open. The former was really helpful for my workflow and the latter makes it hard to look at coworkers tickets when they need help.I want search to be better at finding keywords in conversations. it would allow us to group conversations and bulk reply even if the customer didn't choose the correct category for their issues.It would also help when grouping convos for the same customer as sometimes the conversations will split and you waste time trying to remember what happened in your conversation history with them. I's also like to see your k-based article for the platform be easier to search and access. **Recommendations to others considering Kustomer:** I'd recommend looking closely at shortcuts and other automation features. They really help quicken the pace of the workday. It helps us prioritize paid customers while still managing free users. **What problems is Kustomer solving and how is that benefiting you?** I think our timely assistance has increased. I've realized collaborating benefits when mentioning other employees in a thread. it's another way we can communicate, which I find most helpful. ### 9. Easy and convenient ! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrijana T. | Lisa - Beneficial experience with Talk desc , Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** I am using Kustomer for more than 2 years now and the experience it's just amazing! I love it how easy and convenient we can communicate within the team. Writing tickers, transferring tickets to other departments, making something a priority, snoozing the tickets. I mean I just love this softer It's really amazing how this platform manages conversations really fast!! **What do you dislike about Kustomer?** One thing that it bothers me a little bit are the reports. That field needs improving a little bit. Sometimes when I try do search some ID it doesn't pull out up the correct result **Recommendations to others considering Kustomer:** I would highly recommend to everyone !! It's useful, easy, convenient and fast!! **What problems is Kustomer solving and how is that benefiting you?** I am working at a company who offers online ordering to more than 20 000 pizzerias. We are using Kustomer on a daily basis and it's for better communication within the team. We also send emails and text messages from there. ### 10. Kustomer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Kustomer?** The ability to merge conversations is a nice feature **What do you dislike about Kustomer?** the fact that when i have a conversation open and i tab on a previous it deletes my unsaved notes **What problems is Kustomer solving and how is that benefiting you?** benefit to have a nice seem less history in place for our customer ### 11. Love that you can see full customer history in on screen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Kustomer?** Easily see shopify data and being able to message through any channel **What do you dislike about Kustomer?** Hard to figure out how to track different metrics on customer and conversation level. Wish I could create a search for customers who we spoke to pre-purchase (hard to date shopify object vs just determining if it is set or not). **What problems is Kustomer solving and how is that benefiting you?** We have been using Kustomer as a sales platform and the snooze functionality is great for appearing to be always there for your customers with well timed check ins ### 12. It has been better than our previous software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Kustomer?** The fact that email , text and chat are all on the same screen **What do you dislike about Kustomer?** the fact that texts and chats don't stay in the same thread. **Recommendations to others considering Kustomer:** Try it out. You won't regret it **What problems is Kustomer solving and how is that benefiting you?** Customer experience ### 13. Customer Resource Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brynnen C. | Customer Care Team, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2019 **What do you like best about Kustomer?** I like the ability to break down subsections of our company to better handle and separate specific Customer Tickets **What do you dislike about Kustomer?** There's nothing about the software that I dislike **What problems is Kustomer solving and how is that benefiting you?** Being able to split tickets and designate specific teams/ team members to tickets as they arrive in our inbox. The immediacy of being able to communicate with our customers via Email or Text and compile this with internal notes between differing teams as we coordinate in solving an issue. ### 14. Love Kustomer! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate B. | Customer Service Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** I love that Kustomer is incredibly organized and user friendly. I like that Kustomer is connected to other platforms as well, making it easy to work on a client in a single workspace. I like the escalation directly from customer as well. **What do you dislike about Kustomer?** The only thing I dislike about Kustomer is that I have to hit the merge button two to three times before it will allow me to enter in my information to search for another account. **Recommendations to others considering Kustomer:** It really is a great platform! I recommend giving Kustomer a try! **What problems is Kustomer solving and how is that benefiting you?** I am able to look back at the customer's history and past conversations, which is very helpful when navigating complex issues. I also love that I am able to click on a booking from Kustomer and I get redirected right to its page. ### 15. More efficient than ZenDesk by miles **Rating:** 4.5/5.0 stars **Reviewed by:** Cactus W. | Lifestyle Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** The tickets auto-sort themselves, assigning tickets is easier than ever before, the shortcuts are great, the chat system is super efficient in the way that it filters in, you can snooze things instead of marking things finished, there are a lot of customization features. **What do you dislike about Kustomer?** The AutoTextExpander Chrome add-on does not work in customer, you're not able to see who's currently on the site and do chat outreach, there's still a few buggy problems and the site can be slow. **What problems is Kustomer solving and how is that benefiting you?** It's helped every one of our employees stay on pace and keep continued conversations with customers to avoid confusion. We've quickly realized how much more efficient it is to keep each agent assigned to a customer for the entire experience so that there's no confusion along the way for either party. ### 16. My experience with Kustomer **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandria L. | Customer Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** I like the layout of Kustomer. Very simple to use. **What do you dislike about Kustomer?** The only thing I would change is the notifications for Live Chat. It would be great to have a count down or timer so we know exactly when a conversation will be breached. **Recommendations to others considering Kustomer:** Great! But your inbox will fill up so be sure to make a folder in your email. **What problems is Kustomer solving and how is that benefiting you?** I primarily work with Chats and Emails. The benefit of using Kustomer for my work is the ability to have a consistent workflow due to the layout and the ability to have access to see the people I have helped throughout the day. great feature! ### 17. The best tool for efficient teamwork. **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene G. | Fulfillment Specialist, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** That emails can stay on someone's timeline and be connected to anything else you are working on that is related. **What do you dislike about Kustomer?** I would like to be able to link multiple conversations and add a title/subject. **Recommendations to others considering Kustomer:** I believe this is the best tool to work together as a team to give your clients the quickest and most attention possible. **What problems is Kustomer solving and how is that benefiting you?** My team is remote and we all share the email. It is awesome to be able to go on a break or even vacation and come back to very little to zero emails or work to be done because my team has already handled. I also love being able to record request numbers in their own field for quick reference, linking conversations and keeping all work better organized. ### 18. Good service, wonderful saving, excellent support team. **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda T. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Kustomer?** I love the note feature, and how transferring between Email Templates and Notes saves the process you've started, your work, and allows you to refresh the page when there are errors. The note process is wonderfully helpful and I love being able to go back and addend my notes. I also love the compatibility with Grammarly, so thanks for that! It might be worth it to pursue a partnership! **What do you dislike about Kustomer?** I wish that embedding links or pasting links wouldn't break the drafts as much as they do. Sometimes I can type too fast for the page to catch up to-while I'm not sure what causes that, it absolutely impedes my ability to be quick and productive. **Recommendations to others considering Kustomer:** Kustomer is absolutely wonderful as long as you have a support team intelligent enough to navigate it. The wonderful features such as search inquiries, private searches, keyword searches, and email searches place it miles ahead of Zendesk and other sites and software. As well, their help team is nothing but efficient and kind. I have never had a negative experience with them throughout the entire duration of my use. 10/10 would recommend to any serious support team. **What problems is Kustomer solving and how is that benefiting you?** Kustomer has managed to help us in timely replies and organizing user inquiries. I love the queue system, it's perfect! I only wish there were pop-up help articles and it's been mostly trial and error to make searches. Thanks for such a great system! ### 19. Agile Customer Support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2020 **What do you like best about Kustomer?** The round robin feature, is super amazing! **What do you dislike about Kustomer?** Nothing to be honest, amazing tool, solves all common issues **What problems is Kustomer solving and how is that benefiting you?** Smart ticketing distribution, the ability to change settings for users easily, amazing integrations ### 20. Organized and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto T. | Customer Care Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Kustomer?** How organized the information is. It allows to efficiently communicate with the customer in real-time. Also, it allows you to see a complete history of your interaction with the customer. Quickly organize the information regarding customers of each brand. Resolving any issues that the customer may have is a simple task thanks to the way the information is sorted on Kustomer. **What do you dislike about Kustomer?** The interface sometimes is a little bit laggy. It is recommended to have a somewhat powerful computer to have a good experience. Other than that, very good **Recommendations to others considering Kustomer:** If you are looking for a platform to sort, organize and process workflow efficiently, this is your choice. **What problems is Kustomer solving and how is that benefiting you?** How organized the information is. It allows to efficiently communicate with the customer in real-time. Also, it allows you to see a complete history of your interaction with the customer. Quickly organize the information regarding customers of each brand. Resolving any issues that the customer may have is a simple task thanks to the way the information is sorted on Kustomer. ### 21. Communication management at its finest! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather H. | specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Kustomer?** Communications via phone, sms, and emails all in one place **What do you dislike about Kustomer?** no real dislikes it has its glitches as any software does. **Recommendations to others considering Kustomer:** Your one-stop program for all your communication management needs **What problems is Kustomer solving and how is that benefiting you?** not having to use multiple programs for all our communication types ### 22. Kustomer works well however the performance is inconsistent. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Kustomer?** great audio on phone calls. I also like the new call performance feature **What do you dislike about Kustomer?** dropped call inconsistent on saving notes. **Recommendations to others considering Kustomer:** works well, be aware of inconsistencies **What problems is Kustomer solving and how is that benefiting you?** I am able to keep track of all past conversations with ease in order to support team members. ### 23. A little raw, but very innovative **Rating:** 4.0/5.0 stars **Reviewed by:** Scott K. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Kustomer?** Our company was an early adopter of Kustomer. One reason we chose Kustomer was, as a newer company, it was very open to working with us to accommodate some of our specific needs from a customer CRM. Kustomer invested a lot of time setting up its system to work well for some of our specific use cases. It's definitely a forward-thinking company that's constantly iterating and developing new features. **What do you dislike about Kustomer?** As a newer company, Kustomer can be a little rough around the edges in some areas. An example of this would be Workflows. On one hand, Kustomer has robust workflow capability that allow endless possibilities for business rules. However, the Workflows aren't particularly intuitive to build. It took me lots of practice to hammer out some basic concepts. However, because Kustomer keeps a keen eye on improving its product, I'm confident that these areas will become more polished in the future. **Recommendations to others considering Kustomer:** Be prepared to think out of the box with how you'd like to use a customer CRM. Kustomer isn't polished, but offers great flexibility and will hear you out on product feature suggestions. **What problems is Kustomer solving and how is that benefiting you?** Our "Operations" department has several sub-departments that all use Kustomer. A major business problem we've solved is for each team to use Kustomer different for its own goals. Kustomer provides lots of flexibility, meaning different teams are able to use this product differently, yet still interact with one another within the platform. ### 24. The best customer service program I've ever worked on **Rating:** 5.0/5.0 stars **Reviewed by:** Cleber D. | AVALIAÇÃO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Kustomer?** The first thing I like best is the fact that the tool integrates all the interactions of the consumer, offering a true omnichannel experience. I also like the ease of creating rules and queues and the ease of integrating other software **What do you dislike about Kustomer?** The reports need to improve. We need a view divided by channels. We also need to understand what the reporting rules are and how to change them **Recommendations to others considering Kustomer:** The tool is simply fantastic! Provides an overview of the consumer allowing the service to be personalized according to what was analyzed by the attendant. Another sensational resource is the evaluation of the consumer's feelings. This option allows you to understand what the customer's mood is, making the action of the attendants more assertive. Understand very well which reports you need to extract from the tool. These rules need to be clear so that you understand what the tracking you will do for the tool. But rest easy, because otherwise the tool is simply sensational. I have been working with care for almost 15 years and this is the best tool I have ever seen. **What problems is Kustomer solving and how is that benefiting you?** Gain in the quality of service. When the consumer comes in contact, we have a complete view of all history. And with this we gain in the time of treatment that consequently increases the productivity of the attendants ### 25. Kustomer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew L. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** One of the best things about Kustomer is how all forms of communication with customers are integrated. This makes it much easier for us to keep track of customers - we always know how, when and what customers are communicating to us or have communicated to us in the past. The previous service we used made it very difficult to accomplish what Kustomer does very seamlessly. I am not sure what else to write here. **What do you dislike about Kustomer?** Interface gets cluttered and the notifications at the bottom left of the screen are annoying. I would recommend reformatting things a bit so it is easier for associates to navigate the interface. I've also found that email notifications regarding new customer contacts and internal notes can also be quite annoying - I eventually turned these notifications off because it was messing with my UNTUCKit emails - I was simply getting too many of them and it was easier to just open Kustomer to find out about these notifications. **Recommendations to others considering Kustomer:** Make sure you are always marking done conversations that you are finished with. **What problems is Kustomer solving and how is that benefiting you?** We now have historical information regarding customer communications and it is much easier for our associates to remember the last time customers reached out to us and what they reached out about. We can tell whether a customer has been harassing us or not based on the number of times they've contacted us and what they've been saying. ### 26. I love Kustomer! **Rating:** 5.0/5.0 stars **Reviewed by:** Kari V. | Learning and Development Associate, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** I love how easy it is to see a customer's entire "life" with RTR laid out in an easily accessible way - all of her orders are viewable in Kustomer. I can easily see when she joined, when she places orders, when she interacts with agents (and what channels she used to do so) and I love how we are able to integrate other platforms into Kustomer. I also like the search feature, and it is extremely valuable to the Quality Assurance Team. **What do you dislike about Kustomer?** Sometimes my searches are inaccurate and certain keywords do not pull up correct results. I would like the ability to search for message content that contains ":)" and other emoticons, so I can coach agents in the moment about inappropriate use of these emoticons. **What problems is Kustomer solving and how is that benefiting you?** Kustomer has enabled me to more easily search for and pull agent interactions for quality assurance purposes. I love how many filters I am able to add to a search to locate a specific interaction, and narrow my criteria. I also appreciate how easy it is to create and manage new searches for specific time periods, or teams of agents. ### 27. Kustomer introduces vital efficiency to CX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** Being able to merge conversations, snooze conversations until customer reply, the autopilot for chat, and re-assigning conversations to other associates, the shortcuts, the reporting panel - all such amazing features ! **What do you dislike about Kustomer?** I think it is really difficult to search for almost anything in Kustomer - even if I just want to search my own closed conversations. I wish I could pivot by a key word more easily, and I've seen other websites with better search functionality. **What problems is Kustomer solving and how is that benefiting you?** Kustomer allows us to know how each of our associates are performing, and also lets us know what our Kustomers are reaching out about. This important insight can help us better and more quickly consolidate customer feedback, so we can report tech or shipping issues to relevant teams and resolve them more quickly. A vital efficiency created by Kustomer! ### 28. Easy to use, improving constantly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Kustomer?** how organized it and easy to see different options **What do you dislike about Kustomer?** Nothing really, so far it's easy to use and convenient **Recommendations to others considering Kustomer:** yes **What problems is Kustomer solving and how is that benefiting you?** financial and technical questions, Ring Assist feature makes it easier to handle almost every case ### 29. Really efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Kustomer?** the way you can use the platform for the customer **What do you dislike about Kustomer?** Everything looks find to me it is pretty complete. **Recommendations to others considering Kustomer:** Just follow the easy steps on the platform **What problems is Kustomer solving and how is that benefiting you?** Mattress issues sending emails to customer is really fast. ### 30. I use Kustomer and it is really helpful and useful for completing my job **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy P. | Kustomer review, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Kustomer?** Kustomer is really simple to use, it is created in a way that helps you to keep track of all of your tasks and helps you to organize the job in the best manner. **What do you dislike about Kustomer?** There is not anything bad when it comes to Kustomer. It is the best, it is simple, easy and very helpful. **Recommendations to others considering Kustomer:** It is really useful and simple to use. **What problems is Kustomer solving and how is that benefiting you?** Kustomer helps me to keep track of all of my tasks and enables me to organize them accordingly. All these really help me to finish my work on time. ### 31. Kustomer Workflow **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Kustomer?** I like the ability for single line exchanges to be automated. Also good organization for data and ability to snooze conversations versus mark it as done. Great organization for responding to oldest conversations first. **What do you dislike about Kustomer?** Automated workflow is a mess. When chat and email routing before you even send ending sho rtcut conversation has ended no ability to prepopulate the field during down time in your chat otherwise the entire chat will end and your screen will send you elsewhere without clicking anything. **Recommendations to others considering Kustomer:** make sure you are ready for the automation **What problems is Kustomer solving and how is that benefiting you?** Exchanging and returning items, sending replacement orders, providing tracking data, selling merchandise online useful but Zendesk is way better ### 32. Keep it up Kustomer! **Rating:** 4.5/5.0 stars **Reviewed by:** Gianna C. | Learning and Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** The Kustomer platform is very inclusive to all of the systems that we use. Kustomer tries to ensure that everything is user-friendly. Updating shortcuts and editing them has become easier with updates and requests made to Kustomer. They are willing to work with us to ensure that it is as user-friendly as possible. **What do you dislike about Kustomer?** Although Kustomer includes our internal platforms it is not easy to follow along. It is also a bit congested since all the interactions laid out with an infinite scroll. **Recommendations to others considering Kustomer:** Kustomer is very willing to work with each company trying to create the best platform on a case by case scenario. Kustomer is willing to evolve and update things as needed. However, be patient as things might not always be perfect the first time around. **What problems is Kustomer solving and how is that benefiting you?** Kustomer allows us to keep track of all of our communication channels in one spot for each customer. ### 33. Happy Kustomers **Rating:** 4.5/5.0 stars **Reviewed by:** Emma N. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Kustomer?** It's a great way to communicate and keep track of everything within the team and within clients. Every action is very visible so that there are no mistakes or missed actions. Every method of communication is right there, integrated and accessible. It answers a lot of needs and there is a lot of customization opportunities. It has a great system for ticketing and assigning tasks to each person. On those tickets, we can change the priorities, so that we know what is urgent and what is not so urgent. It's a great all-in-one tool and platform for communication both internally and externally. **What do you dislike about Kustomer?** So far so good, it has a small learning curve for people to get used to it and figure out how to use it, but once you get in a roll it works out great! **Recommendations to others considering Kustomer:** Great tool to use. **What problems is Kustomer solving and how is that benefiting you?** It is one of our major communication platforms and it gives all options for dealing with tasks and issues for clients and then allows the team to communicate with the clients in a timely manner. Those communications are all tracked and followed so things don't slip through the cracks. ### 34. Excellent ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren K. | Digital Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Kustomer?** Excellent software that gathers in one place all unfinished or already finished task associated with the work that you are doing. You can finish work for certain item in few minutes with attention to the correct people **What do you dislike about Kustomer?** Nothing that I don't like about this ticketing software, all good till now **Recommendations to others considering Kustomer:** Everything is awesome, you can find everything in one place. What is not finished, what it is already resolved **What problems is Kustomer solving and how is that benefiting you?** Finance issues, menu issues, data issues, improving information about our clients throw kustomer ### 35. Being a Customer-User of Kustomer After 1 Year **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Kustomer?** It's simple, always up and fairly innovative. On mobile I can see most of the information. The tool is fast and almost always up. **What do you dislike about Kustomer?** Brandon was our gold standard for communication, and that sadly just isn't the case anymore, even if our current CSM is a very nice guy. BoxyCharm used to have engaged discussions on features we need, but this has completely dropped off the radar. When using it on mobile (iPad), I cannot see the queue names. **Recommendations to others considering Kustomer:** Great CRM for what it promises to do; short learning curve for end users and administrators; adequate reporting; nothing fancy; **What problems is Kustomer solving and how is that benefiting you?** Delight our charmers by giving them the best CS experience. Basic reporting is good and effective. ### 36. Ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Kustomer?** Kustomer is one of the best ticketing systems I've used so far. It reliable and super easy to use, and if you have any questions or need any help, they provide the best customer support service. The service also provides tracking and you can create dashboards for each team in the company. **What do you dislike about Kustomer?** Haven't had any issues, however, the service can be slow sometimes. The CS team is always there to help with this. **Recommendations to others considering Kustomer:** Super easy to learn even for new users, so even if you transitioning from another software, shouldn't be an issue. **What problems is Kustomer solving and how is that benefiting you?** Easy ticketing system and reliable tracking highly recommend it to anyone in search for this ### 37. streamline! **Rating:** 4.5/5.0 stars **Reviewed by:** Erica G. | Customer Experience Supervisor, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Kustomer?** Timeline view of conversations increases productivity **What do you dislike about Kustomer?** I wish there was a live dashboard, we can live without it but it would be a great feature to have both email and call queues live in the same place **What problems is Kustomer solving and how is that benefiting you?** We are finally able to see the customer's name when they call in. this provides a new level of personalization that we did not have previously ### 38. CRM Standard **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan C. | Imaging Pro Support Tier 3 ( Remote ), Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Kustomer?** I find kustomer to be intuitive and organized when it comes to organizing customer data. **What do you dislike about Kustomer?** I think it would be nice if it was easier to make custom lists on the left hand column. **What problems is Kustomer solving and how is that benefiting you?** I'm able to reach customer much more quickly then previous CRM's that I have used. The decluttered process makes it easier to reach more people effectively. ### 39. It helps me do my job better and more efficiently than our previous platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Kustomer?** I love how it incorporates all internal platforms for easy access to a customer's information. We can see her entire order history with us, including when she speaks to one of our Customer Experience agents. Because of this, we are provided tools to efficiently help her and resolve a problem. **What do you dislike about Kustomer?** Because there are so many features, it can be a little confusing to learn at first or be overwhelming. Some features that are in there I'm still not sure of the functionality. **Recommendations to others considering Kustomer:** Do it! Our Kustomer team has developed even more tools that we've needed from a quality management perspective, that were not originally implemented. That's what's great **What problems is Kustomer solving and how is that benefiting you?** I oversee Quality Development at my company, which (for now) is a very manual process. I love Kustomer's filtering mechanism, as it allows me to customize my search to anything Kustomer can pull. I also love that hovering over an interaction gives a sneak peak of what the interaction is about, and saves me time so I don't have to open each one to see if its eligible to use as a QD scoring. ### 40. Kustomer Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** It allows for us to view multiple accounts/customers all at once. It organizes all the contact with each customer in one place. It lets co-workers make notes on accounts so that everyone can be on the same page. It is great that it keeps your last viewed accounts open so that you can pick up right where you left off. **What do you dislike about Kustomer?** I personally don't use it enough since I am not in the CX department to have a dislike. The one thing I might dislike is the login process but I think that is more of user (me) issue than a software issue because once I am in I don't have any issues. **What problems is Kustomer solving and how is that benefiting you?** Communication with customers. It has streamlined the process for someone like me who is not in the CX department and dealing with customers on a daily basis to simply see account information or communication. It allows employees to assign certain accounts to be other employees or departments to ensure the right person is working on certain issues. ### 41. Great concept **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** tons of features, ease of use for non engineers **What do you dislike about Kustomer?** documentation could be more organized, UI can be robust **Recommendations to others considering Kustomer:** Kustomer is a great concept. It allows for your team to set up a CRM with more features than you may have known you needed. I believe the company will go very far. My biggest issue is right now the documentation is not very organized, so it can be hard to find answers to questions or figure out how to set up particular things. However, the support staff is there if you need them, and I believe the documentation will improve with time. Would recommend for other companies looking for a CRM. **What problems is Kustomer solving and how is that benefiting you?** Using it as our main CRM system to communicate with customers and our contractor workforce. It allows to have our app integrations all in one place, and the custom kobjects allow us to show context for different data points or issues with orders on a customer's timeline, making it faster for our associates to answer customer questions while speaking to then. ### 42. Kustomer review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Kustomer?** Kustomer is a customer relationship management software that helps us to have a better connection with customers, businesses and between departments in a company. The thing that I like most is that it can contain a lot of data and information and it saves you a lot of time and its very efficient way to get the reports done in time. **What do you dislike about Kustomer?** Everything works great but when it logs out itself after a little while of not being active its a bit annoying. **Recommendations to others considering Kustomer:** It's a very useful tool. I highly recommend it. **What problems is Kustomer solving and how is that benefiting you?** As an online ordering company employee, I'm using kustomer to interact with my team and cooperate with other departments so we can report any kind of problems or updates that happens, and with the help of kustomer the tickets get assigned to the accurate department where the problem gets checked and solved. ### 43. It is easy to use, helpful, and easily customized as by need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Kustomer?** The best thing is about how you can connect tickets, it saves everything you type even if you close a tab by mistake, and it is really quick **What do you dislike about Kustomer?** Sometimes the shortcut buttons change the texts that you are trying to type and adjust. I would say I dislike the design it has and the notifications that come through my email even after deactivating them **What problems is Kustomer solving and how is that benefiting you?** Contacting customers in a timely manner, keeping control under your tickets using the timing advantages, snoozing tickets and transferring tickets to other teams without having to do it manually ### 44. Review of Kustomer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** I like being able to use both text messaging and email all in one place to reach my customers. That makes things easiest when they reach out both platforms.I also like the snoozing function to have a to-do set up for me without having a separate reminder elsewhere. **What do you dislike about Kustomer?** I don't like how you can't upload any video content and the file size for images is very small. I don't like how there is a limit on how many customers you can view at once. I find the notification alerts in the top right corner unnecessary and redundant. **What problems is Kustomer solving and how is that benefiting you?** Business problems are there is no app so I can't reach my customers or respond to them on the go with my mobile device. Kustomer benefits are the ease I have of responding via sms text and then email all in one profile. ### 45. Its very efficient when it does work but there a still a few things that could be fixed. **Rating:** 3.0/5.0 stars **Reviewed by:** Celina R. | Customer service advocate/ fit stylist , Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Kustomer?** I like how all the customers information and purchase timline is all found in one spot. **What do you dislike about Kustomer?** Kustomer tends to spazz out and ends calls sometimes. I dislike that it does not send out emails properly on time as well. **What problems is Kustomer solving and how is that benefiting you?** It has been easier to find the customers information and order history ### 46. Kustomer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Kustomer?** I love how easy it is to communicate with individuals within the market and the accessibility to add internal notes for other members of the organization to view. **What do you dislike about Kustomer?** How sometimes the conversations get lost in the funnel and not getting correctly assigned to the intended user. **What problems is Kustomer solving and how is that benefiting you?** I am solving problems such as filling moves for our clients and communicating on why some contractors are not able to work. The benefits I have realized are how smooth operations are conducted thru the program. ### 47. Very powerful with great features, some awkward areas but seeing ongoing improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Kustomer?** Interface is quite powerful, the saved searches/ticket view is very good and lets you drill down very well. **What do you dislike about Kustomer?** The workflow is sometimes not very intuitive, especially if you have to go into the code view. Could be more documentation in this area. **What problems is Kustomer solving and how is that benefiting you?** We have multiple teams using Kustomer - mostly Success for now but starting to build out other teams that communicate with our customers. It has really helped us reduce the number of tickets that we might miss or ignore (we can set up views or notes that remind us), and the workflow can be very powerful - saving time auto responding or closing tickets, or allowing us to import data from external systems and send messages based off it (this could previously be very manual). Shortcuts are a great time saver too. ### 48. Wouldn't recommend **Rating:** 3.0/5.0 stars **Reviewed by:** Zach S. | Enterprise Account Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Kustomer?** I do like the look of Kustomer. It's very easy to navigate and understand what is happening in any given situation. It's also nice to backtrack through a problem that has happened in the past and see what was happening. **What do you dislike about Kustomer?** I hate the loading functionality. It doesn't make sense to open a new screen each time a ticket is opened. I wish it had a mobile friendly version. I wouldn't recommend it overall to anyone who is looking to solve a quick issue. **What problems is Kustomer solving and how is that benefiting you?** We can keep track of things but it takes us forever to dig through all the issues and open up new tickets. ### 49. Kustomer at Rent The Runway **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Kustomer?** I love how integrated Kustomer is with all of our RTR platforms. It is integrated with our Five9 phone system as well as linked with our administrative programs for customer experience. The convenience factor is great and really helps our agents to be efficient! **What do you dislike about Kustomer?** The downside of using Kustomer is when we experience tech glitches with it. It seems to be more prone to glitching and errors and sometimes is "down" and the team is unable to use it for some time. **Recommendations to others considering Kustomer:** to get it!!! **What problems is Kustomer solving and how is that benefiting you?** With Kustomer, we are solving the problems of efficiency and really facilitating the communication process with customers. We have seen the benefits in getting through our email volume more quickly and efficiently, in a visual layout that is easy for agents to process and understand. ### 50. Helpful to keep everything neat and organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Kustomer?** Kustomer is great at keeping info on customers all together, and simple to look over all past events associated with them. **What do you dislike about Kustomer?** At first it is an overwhelming interface, but after getting used to it it is very friendly. **What problems is Kustomer solving and how is that benefiting you?** Kustomer makes is much less likely to lose or misplace info associated with an order. It allows everyone to stay on the same page or get on the same page quickly. ## Kustomer Discussions - [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) - 1 comment, 1 upvote - [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) - 1 comment, 1 upvote - [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) - 1 comment, 1 upvote - [What discounts are available?](https://www.g2.com/discussions/what-discounts-are-available) - 1 comment, 1 upvote - [Is your pricing all inclusive? Are there any add-on fees?](https://www.g2.com/discussions/is-your-pricing-all-inclusive-are-there-any-add-on-fees) - 1 comment, 1 upvote - [View Kustomer pricing details and edition comparison](https://www.g2.com/products/kustomer/reviews?page=12§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+07%3A07%3A10+-0500&secure%5Bsession_id%5D=170e6075-ccf4-4202-b13e-f159dc512bca&secure%5Btoken%5D=e44516c8ed87aa3a50b4eb344fb838b0f04709c207dc154e0151cc1d09f890cf&format=llm_user) ## Kustomer Integrations - [Admin](https://www.g2.com/products/google-admin/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Appbot](https://www.g2.com/products/appbot/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - 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[Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) ## Kustomer Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kustomer Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,646 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,675 reviews)