--- title: Kustomer Reviews meta_title: 'Kustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 558 reviews by the users' company size, role or industry to find out how Kustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 558 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Kustomer Reviews **Vendor:** Kustomer **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 558 ## About Kustomer Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. ## Kustomer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Kustomer, thanks to its intuitive interface and centralized customer information. (56 reviews) - Users appreciate the **intuitive interface** of Kustomer, enjoying centralized customer information and seamless communication. (42 reviews) - Users highlight the **centralized customer information** in Kustomer, making operations easier and more efficient for teams. (37 reviews) - Users value the **efficiency** of Kustomer, appreciating its intuitive design and seamless integration with other platforms. (30 reviews) - Users value the **automation features** of Kustomer for efficiently completing tasks and enhancing overall productivity. (20 reviews) - Users praise Kustomer's **responsive customer support** , enhancing service efficiency and providing a personalized experience. (20 reviews) - Time-saving (20 reviews) - Intuitive (19 reviews) - User Interface (19 reviews) - Users appreciate the **high customization** of Kustomer, enhancing the customer experience and streamlining agent workflows. (18 reviews) **What users dislike:** - Users experience **slow performance** with Kustomer, affecting workflow and productivity due to lagging load times and interface issues. (21 reviews) - Users often experience **slow loading** issues with Kustomer, impacting productivity during busy periods and case management. (17 reviews) - Users find the **learning curve steep** and the interface clunky, complicating initial usage and navigation. (16 reviews) - Users find Kustomer's **complexity** challenging, noting a steep learning curve and navigation difficulties for newcomers. (14 reviews) - Users find the **interface complex and challenging** , leading to confusion and a lengthy onboarding process. (13 reviews) - Users note **poor reporting** features in Kustomer, with limited depth and complexity in creating custom reports. (13 reviews) - Steep Learning Curve (13 reviews) - Complex Usability (12 reviews) - Users experience **poor performance** with Kustomer, facing challenges with navigation, training needs, and occasional lags. (12 reviews) - UX Issues (10 reviews) ## Kustomer Reviews ### 1. Review of Kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa G. | Techincal support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2022 **What do you like best about Kustomer?** great to use, and easy integrations are great. **What do you dislike about Kustomer?** Multiple outages, can't use with slow internet. **What problems is Kustomer solving and how is that benefiting you?** Helping customers in the most efficient way. ### 2. Easy to use, fast to load! **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan K. | Member Experience Associate, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Kustomer?** Most of the time, Kustomer is fast to load. It's easy to use the platform and provide features that are important to me. Desktop notifications, for example! **What do you dislike about Kustomer?** Sometimes there are outages in Kustomer that prevent my colleagues and me from doing our job correctly. However, the Kustomer team reacts fast to them. **What problems is Kustomer solving and how is that benefiting you?** It handles most of the company's customer interactions through chats, e-mails and calls. ### 3. Easy to use and navigate clients info **Rating:** 5.0/5.0 stars **Reviewed by:** Ashly M. | CUSTOMER SERVICES, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Kustomer?** The ease and speed of locating an individual's information. Once a client is located and pulled up all information is pulled up for that one person. DOB, number, organization, any relevant information you need comes up. **What do you dislike about Kustomer?** At times it does crash or third parties mess with it, but Kustomer is usually very fast at fixing any issues that come up. Besides that, I have not run into other issues. **What problems is Kustomer solving and how is that benefiting you?** Helping the clients get in and out with a quickness. I know when I call any Cx company I don't want to spend the whole day on the phone while they are looking for my info. Everything I need is pulled up. ### 4. Efficient and effective point of contact in providing quality customer support. **Rating:** 4.5/5.0 stars **Reviewed by:** Hec G. | Customer support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2022 **What do you like best about Kustomer?** Users can pull up multiple window to work on different cases and contacts. Easy fix when a bug or issue occurs. Efficient and effective to use with a built-in shortcut for documentation that helps meet KPIs. **What do you dislike about Kustomer?** An overall Satisfaction rating report from the surveys is not available for easy access. **What problems is Kustomer solving and how is that benefiting you?** It resolves the needs of consumers to speak to our line of support in various concerns they might have on hand. ### 5. Time efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Shayna H. | Call respresentive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Kustomer?** Being able to use file management to be able to go back to previous locations in regards to our Unilever Ice Cream Shop Program. While working with multiple locations a day it's beneficial to be able to access anything at any time. **What do you dislike about Kustomer?** There's nothing too lengthy I can think that I dislike about Kustomer. I've been working in Kustomer for over two years and here and there when updates need to occur the website can run a tad slow. **Recommendations to others considering Kustomer:** Use all of the advantages that come with Kustomer. **What problems is Kustomer solving and how is that benefiting you?** Problems we solve with Kustomer can be multiple things. We are able to keep customers troubleshoot, make reports with us, and organize different issues in sections that can be worked at any time. ### 6. Very capable, consistently improving platform for Helpdesk, CRM, and communications with customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Kustomer?** Kustomer has a lot of interesting gems and functionality that you can leverage. As I've learned and grown as an administrator, I've unlocked all sorts of functionality for our organization. The "timeline" approach to your relationship with customers is extremely helpful, and you can build insight cards, automations, etc. to custom fit the behaviors for our business needs. I'm able to deploy many changes and support business initiatives faster through our Kustomer instance than I would be able to if I was relying on engineering or other development resources. We're well supported by the Support and Success teams at Kustomer, so excellent help is never far away. **What do you dislike about Kustomer?** Branding, honestly. It is really challenging to have conversations talking about Customers and Kustomer in the same sentence! There is also a bit of a learning curve to getting "fast" and "facile" on the platform. It is very much worth it, and the documentation goes deep. That said, there's far more customization for low/no-code person like myself as opposed to other platforms (Hubspot, for example). **Recommendations to others considering Kustomer:** If you want to do more than "close tickets", this is the way. **What problems is Kustomer solving and how is that benefiting you?** I've been able to draw data relationships in Kustomer that have been challenging to realize in other platforms. Our agents have at-a-glance access to all of the previous interactions, orders, etc. with a customer and can quickly access any other data platform that isn't directly integrated through custom insight panels and cards. We've been able to consolidate certain resources to "surface" or be "memorialized" in Kustomer and cut down on tab-switching and time-to-solve. ### 7. Kustomer integration with ujet **Rating:** 4.5/5.0 stars **Reviewed by:** MohamedZ A. | Member Experience Associate, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Kustomer?** Kustomer is an amzing platform to manage different channels. Easy to use. Friendly UI **What do you dislike about Kustomer?** It could have more friendly UI i like i see everything is being tighten to each other **What problems is Kustomer solving and how is that benefiting you?** Its easy to manage tickets from different channels. Either chat, emails or phone calls. As its time saving when agents handeling tickets ### 8. Good Experience So Far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Kustomer?** The thing I like most about Kustomer is the ability to generate reports and learn more about the customer and customer issues. Other platforms relied on tags and would limit you to see how many times a tag was being used and not in comparison to other tags. Kustomer provides a fleshed-out view of everything. **What do you dislike about Kustomer?** There is a bit of a learning curve to reporting, but it is not that bad. There is a larger learning curve with the chat and ensuring it is useful in gathering information and assisting the customer before the issue is handed to a real person. Haven't really found a solution to some customers just hating and avoiding the bot at all costs. **What problems is Kustomer solving and how is that benefiting you?** We have been solving the issue of tracking defects and user errors with our products. We also are tracking general shipping issues more. One thing we didn't realize if how quickly we would be able to identify an issue to resolve it. Using the reporting feature has helped us become more proactive. ### 9. not to user friendly when it comes to report **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Kustomer?** viewing tickets for review with some users **What do you dislike about Kustomer?** data export is limited, reports cannot contain multiple dimensions, unable to generate a report that can be extracted with nuance data, raws have limited column per extraction, extraction takes time if there is a queue waiting **What problems is Kustomer solving and how is that benefiting you?** apparently speed is being optimized ### 10. Kustomer review **Rating:** 4.0/5.0 stars **Reviewed by:** Neill Vladimir A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Kustomer?** You guys have a very hands-on CSM who helps us with the things that we need from Kustomer. **What do you dislike about Kustomer?** Reporting. It somewhat confusing and most of the time not accurate. **What problems is Kustomer solving and how is that benefiting you?** I'm not so sure, they do help us most of the time by doing meeting with us and we present our problem, from that they would fix it out. ### 11. Rising star of a product! **Rating:** 4.0/5.0 stars **Reviewed by:** Jules H. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Kustomer?** Their team. The support staff - from account management to sales reps to tech team - has all been extremely proactive, helpful, and with a great attitude. **What do you dislike about Kustomer?** The product - and company in general - being new means there are still some things to iron out. Reporting, filters, data could all use a little touch up. **Recommendations to others considering Kustomer:** In order to fully take advantage of what they have to offer, it's worth investing some serious effort in integrating and setting up the product. It can get very technical, too. Eng/Prod teams should be involved. **What problems is Kustomer solving and how is that benefiting you?** Helping better serve our customers, both through agent and automated interactions. ### 12. Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Amin M. | Operation Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Kustomer?** It's reporting and how it shows everything you need to handle customers very well **What do you dislike about Kustomer?** No accurate reports when it comes to AHT. **What problems is Kustomer solving and how is that benefiting you?** Most of the daily business I do ### 13. Worst Experience Ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Kustomer?** They have the *potential* to integrate with Facebook products. **What do you dislike about Kustomer?** Their sales team is pushy, their UX is awful, and they won't deliver on any of the services that they promised you after you buy. And then, when you attempt to hold them accountable for (breaching their own) contract, they'll threaten you. It's shocking that this company has this bad of a customer experience - especially when they sell a product that to help businesses with customer experience. **What problems is Kustomer solving and how is that benefiting you?** They promise to help you engage with customers in an omnichannel way, which would have been an amazing experience, had they delivered on that promise. ### 14. Review of the Kustomer **Rating:** 5.0/5.0 stars **Reviewed by:** Lasha T. | Content Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Kustomer?** I really wanted to write about its configuration, how easily everything is configured but recently I wrote to the team itself, wrote just for some easy improvements and they did it so fast and so efficiently I could not even believe **What do you dislike about Kustomer?** To be honest, it looks a little bit old, its true that everything is working properly but, in my opinion, it needs a little bit new style, because many other platforms look very modern **What problems is Kustomer solving and how is that benefiting you?** In our business, we are using a given platform for receiving requests from several different sides. On top of that, we are focusing on agents and their performance. Kustomer is the perfect tool for sending out and receiving responses ### 15. Works well for multi-dept CS teams **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren C. | Content Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Kustomer?** The conversation timeline allows you to view all of the customer's contacts with CS within one timeline, allowing you to access all their history in one place. **What do you dislike about Kustomer?** The data analytics features can be glitchy and difficult to use. **What problems is Kustomer solving and how is that benefiting you?** We have multiple departments within our CS team so the conversation timeline allows us to keep organized and cause less confusion to our agents. ### 16. Dropping Health Care Systems support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** Great support and ease of use. No problems with setup and any configuration challenges were met with helpful support. User management is also pretty straighforward. **What do you dislike about Kustomer?** They are forcing us off of this tool because they have decided to stop providing HIPAA compliance as of next year. I assume this has to do with the META acquisition and makes me worry about the future of data for all Kustomer users. **What problems is Kustomer solving and how is that benefiting you?** Our CX team is able to handle conversations quicker between teams and keep track of processes at a lower cost and in less time. However, will no longer be able to use this tool and will have an expensive process to migrate away. ### 17. Kustomer provides easy access to each customer's contact info and account history **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime L. | Customer Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Kustomer?** Simple to use and search for customers by their email, name, or phone number **What do you dislike about Kustomer?** It's sometimes difficult to locate a customer if they have multiple accounts that haven't been merged **What problems is Kustomer solving and how is that benefiting you?** It's great to have all the customer's info at your fingertips when reviewing past interactions for reference to your current interaction. ### 18. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn H. | Customer support temp, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about Kustomer?** I like that kustomer populates the customer's information and that you can leave notes. **What do you dislike about Kustomer?** There's nothing that I dislike about Kustomer. **What problems is Kustomer solving and how is that benefiting you?** There's less information needed to be entered when telling the customer. ### 19. Best in Show! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Kustomer?** Kustomer treats customers as people, not tickets. It's an entirely 'conversation-based approach to CS, and it works very well for our CS Team. It integrates directly with Segment as well, so our agents can see almost every aspect of a user's journey through our system. That way, we can be as proactive about issues as possible and reach out to customers who may not reach out otherwise. Also, it acts as a CRM with no additional fees. Looking at you Zendesk Sunshine... **What do you dislike about Kustomer?** If you come from a ticket-based world (like Zendesk), it may take a bit to wrap your head around how Kustomer organizes itself. However, once you understand that, it opens up opportunities to build reciprocal relationships with your customers. **Recommendations to others considering Kustomer:** It's the best full-boat CSM/CRM I've used. We migrated from Zendesk because their sales and support were terrible to us. The Kustomer team is responsive, helpful, and was there through the entire implementation and beyond. I couldn't be happier with Kustomer as a product and company. **What problems is Kustomer solving and how is that benefiting you?** Kustomer is our inhouse CSM/CRM platform for all of our Consumer suport. Already we have front loaded our member base and are feeding event/user data directly into Kustomer from Segment. We are not only solving Customer issues, but also reaching out in the event of failed payments, etc. to generate revune. It will pay for itself in a year or so. ### 20. Great CRM for support teams that's highly configurable by non-engineering teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Kustomer?** Very flexible to manage. Integrates with lots of existing tooling (twilio, gmail, five9). Overall a very configurable tool our rev ops team is able to manage independent of our engineer org. **What do you dislike about Kustomer?** It took a while to get used to some of the quirks of workflows and to integrate the data flows from other 1st party systems. We found their support super helpful, but somtimes just needed to accept that this is how the system works and work around it. **What problems is Kustomer solving and how is that benefiting you?** Single-pane-of-glass to customer communications from sales and support reps. We also integrated phone and marketing email automation to get a primary source of truth on what is said to a customers. ### 21. Really great CRM tools and fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Kustomer?** I CRM itself is highly customizable and most of the tools are user friendly and useful. The support itself is FANTASTIC and Kustomers engineers/support staff are very helpful. I have had a lot of complicated workflows that had been new to me, and I had to contact support a LOT to get help with making a lot of them work correctly. Having those interactions has really made any of the frustrating parts of learning a new tool as pleasant as possible. I have also been enjoying the new webinars, and I hope there can be more learning opportunities. **What do you dislike about Kustomer?** I find that the HTML/JAVASCRIPT tools used to edit themes is not as flexible as I would like. I end up exporting the files to my local machine and using my own editor to make changes and then import/paste them back into Kustomers web browser. The most difficult part when editing is using the "find" feature within the editor window. If you search for something that has, let's say 20 occurrences within a CCS stylesheet, the search filter will only allow you to find the first occurrence within the document. **Recommendations to others considering Kustomer:** I would absolutely suggest checking out what Kustomer has to offer. Schedule a demo and talk with their team. So far it has been a really wonderful tool for us and usable for all members of our support staff **What problems is Kustomer solving and how is that benefiting you?** Interacting with our community quickly and efficiently. I have been able to also make alterations to the CRM to embed some additional tools/sites that we frequently use which makes our work process a lot more streamlined and less cluttered. We also need to start creating more robust member profiles and using Kustomer reporting to help influence our support and product decisions. ### 22. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Kustomer?** Look up customer information such as email or phone number **What do you dislike about Kustomer?** Unable to leave notes under Kustomer, it is now done in UJET. Unable to fix incorrect merges **What problems is Kustomer solving and how is that benefiting you?** Not sure what problems they are solving except the note-taking part ### 23. Most user friendly omni platform I have seen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Kustomer?** I like its simplicity alongside of its complexity. I can create fantastic reports and KPIs without doing much data manupulcation. Everything in Kustomer makes sense for my business **What do you dislike about Kustomer?** Latency is experienced a bit at times... **Recommendations to others considering Kustomer:** If you want to have a platform so organized with functionality that allows your users to get the job done fast, this is the app for you. We come from using Zendesk and we participated in many salesforce demos... Kustomer has the best UI and is very easy to learn. The reporting s fantastic, especially if you are a contact center manager and need to run many KPIs and reports. **What problems is Kustomer solving and how is that benefiting you?** We are responding to our communications in a timely manner and managing all incoming conversations in the most organized cataloged way possible. ### 24. Kustomer Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Kustomer?** I like the ability to review other complaints and issues this customer has had and to link to automatically link to other systems to review with that particular customer **What do you dislike about Kustomer?** I have not found any features I dislike at this point. **What problems is Kustomer solving and how is that benefiting you?** Kustomer allows you to link to other systems and review prior complaints and calls from this customer. Its very efficient to have all your tools easily accesible ### 25. Kustomer as a helpdesk platform **Rating:** 4.0/5.0 stars **Reviewed by:** Abdullah J. | Director of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Kustomer?** I like how flexible Kustomer is with it's view of everything that is currently integrated on it. Workramp also improved how Kustomer is being taught to new agents which made for a great starter platform. **What do you dislike about Kustomer?** Kustomer can seem a bit laggy and glitchy sometimes. The numbers don't show up until after a specific box is selected, and the queues and routing function is very limited for a bigger enterprise. **What problems is Kustomer solving and how is that benefiting you?** We were trying to solve the issue of Shopify integration within a helpdesk platform where Kustomer was quite handy but didn't exactly hit the whole mark that we were hoping for. ### 26. Kustomer is best for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Rohith G. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Kustomer?** I like interface of kustomer a lot. It is quiet easy to use. Can be understood easily by an average performer(employee). I like knowledge section in kustomer. It helps in understanding Kustomer better **What do you dislike about Kustomer?** Though I like kustomer a lot, sometimes server gets down which can impact work of an employee. Some of the pages' font is too small which a person with eye sight would find difficult to read. **Recommendations to others considering Kustomer:** I will recommend considering Kustomer since it is the best platform to interact with customers to solve their issues **What problems is Kustomer solving and how is that benefiting you?** I am an email support agent for a streaming process. I usually solve customers' issues with subscriptions and other related queries. I have realized many benefits like in built emails and short cuts which helps us in saving time. ### 27. Intuitive, Easily Customizable, Kustomer has been a great solution for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Kustomer?** With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone. **What do you dislike about Kustomer?** Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through. **What problems is Kustomer solving and how is that benefiting you?** Kustomer has helped us go into each customer interaction with a holistic view of their support experience with us. In one place, we can see prior calls, their current sentiment, prior requests, etc. It helps us enter each customer interaction with plenty of context. ### 28. A really flexible platform **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | CRM Solutions Expert, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Kustomer?** The workflows system and the fully customizable klass views allow us to adapt the agent experience to our needs. **What do you dislike about Kustomer?** The teams structure is too rigid. Allowing team nesting would be a great addition both for organization and granularity. **Recommendations to others considering Kustomer:** The tool is more powerful and flexible than their salesmen know. However, to take full advantage of this flexibility, you will need someone willing to learn and understand how the platform works. It requires some coding skills to make use of those higher capabilities. **What problems is Kustomer solving and how is that benefiting you?** We use Kustomer as our main CRM platform, and because of their automation capabilities, we can fully or partially automate a wide range of tasks. ### 29. Early days but great team and product so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Kustomer?** A+ sales and onboarding team, flexible with commercials, deep API list **What do you dislike about Kustomer?** Nothing so far but haven't deploayed at full scale across the business yet **What problems is Kustomer solving and how is that benefiting you?** Problems = full stack customer service solution for chats, e-mails, and calls (using UJET inside of Kustomer for a single login). Benefits = great visualization of customer contacts and integration with our core platform (allowing greater efficiency for our customer operations agents). ### 30. Amazing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy W. | Director Of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Kustomer?** The flexibility that it gives me to ensure my customers and agents needs are being met. **What do you dislike about Kustomer?** I wish the reporting was a bit stronger. **What problems is Kustomer solving and how is that benefiting you?** I've been able to solve omni channel support in a very quick time frame. It allows me to keep my staffing down while increasing touch points for our customers. ### 31. Cutting edge of CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Scott K. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Kustomer?** The innovation. Kustomer is constantly developing new features in all types of different categories to address the ever-evolving needs of CRM. **What do you dislike about Kustomer?** Building Workflows can require engineering/programming knowledge in some scenarios. Kustomer is actively working to make this feature more intuitive and creating training and documentation, which I appreciate. **Recommendations to others considering Kustomer:** If you're looking for a CRM tool that will focus on modern and future customer service tools, consider Kustomer! Kustomer also excels with flexibility, so if you have out-of-the-box customer service needs, there's a good chance you'll be able to work with Kustomer so creatively solve those business problems. **What problems is Kustomer solving and how is that benefiting you?** Within my scope, Kustomer's potential to integrate with tools to import information from our internal back end has been a huge help. Kustomer puts important data at the fingertips of our customer service team. Every second counts when you're handling an email or a phone call, so having that customer data accessible is a big win for our team and ou0r customers. Kustomer's flexibility also allows us to address business problems in unconventional methods ### 32. Kustomer - The good, the bad **Rating:** 4.0/5.0 stars **Reviewed by:** Kim H. | Associate Vice President, CX, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Kustomer?** Ease of use by an operations team. Being able to build business rules on demand and manage users without IT support. **What do you dislike about Kustomer?** The lack of support unless a package is purchased. While the initial training was good, as we've learned more, it would be great to have on-going training with a live support representative. It took time to get well versed and the reporting seems to need more support to understand and build out. We've had issues with routing rules along the way that were set up and unsure why they didn't work. While Kustomer did fix them, it would be beneficial to know why it happened and how to diagnose on our own. I also dislike that you cannot be active in Emails and Chat at the same time. **Recommendations to others considering Kustomer:** Purchase support package to avoid frustration. **What problems is Kustomer solving and how is that benefiting you?** Email management has been great! Our response time is only getting better and ease of use to train new agents quickly and get them proficient. ### 33. Works Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Kustomer?** I like how easy it is to organize and view conversations within a timeline. **What do you dislike about Kustomer?** I don't like that you cannot assign case numbers to individual conversations if needed. **Recommendations to others considering Kustomer:** It's the easiest CRM I've ever used **What problems is Kustomer solving and how is that benefiting you?** Easy bulk communication sends ### 34. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Emalee J. | Customer Happiness Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Kustomer?** We have been loving utilitizing options for automation such as queues, business rules, tags, and shortcuts. I personally enjoy the abilty to merge accounts and merge conversations. I have found that working with the Kustomer help staff has been really productive. Our rep, Sabrina, is extremely kind and helpful. She makes herself available to us and answers our endless questions. Really she goes above and beyond to help us best utilize Kustomer features. **What do you dislike about Kustomer?** There are not enough integrations with social media. We would like to utilize integration with Twitter, Facebook comments, TikTok, etc. and are having to use other platforms to moderate those at the time. I have found that when we train new team members, because there are lots of ways to accomplish certain functions, it can sometimes make it hard for an agent to get started and feel confident. Sometimes there have been glitches like with searches and scrolling over tickets and the pop up box won't go away and sometimes a feature will just not work or be missing for a bit. **Recommendations to others considering Kustomer:** It has been great to use and helped our team bring happiness to our customers quickly and efficiently. It is especially helpful for our growing team and the help staff have been wonderful. **What problems is Kustomer solving and how is that benefiting you?** It is helping us scale our customer service team with efficiency with emails especially. It is helping us create solutions for automation. We love that we have all the information we need pretty much at our fingertips, such as integration with shopify and loop. Our team is also using Team Pulse now which has really helped our management and leadership staff. Queues have been one of the best things we have utilized. We have had to do a lot of hiring this season and not been able to train on all types of inquiries all at once. Queues have helped us being able to get the right tickets to the right agents, helping with effeciency. ### 35. My experience with the Kustomer is really great. I was suppressed with fast response! **Rating:** 5.0/5.0 stars **Reviewed by:** Emir D. | Agent of customer service, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Kustomer?** Speed of the response is the thing that I like the most. The insight panel is pretty easy to use and friendly. I have used a lot of platforms for customer service and the Kustomer is far the best. **What do you dislike about Kustomer?** My biggest dislike on the kustomer is the issue with the following the results of the agents. The option for the AHT doesn't work because it is showing only the time that you have spent viewing the conversation. The scores in the chats also don't work, but everything else is perfect! **Recommendations to others considering Kustomer:** Absolutely! The kustomer is a real platform for any communication in large or small companies. **What problems is Kustomer solving and how is that benefiting you?** I'm working as customer service agent, so I'm dealing with the chats and emails over the Kustomer. The biggest benefit is the interface of the platform. It is friendly, easy to use and always responds fast to all tasks. It is pretty easy to find all the chats that you had and the customers. ### 36. Kustomer makes it easy to get the right person working on the right issue **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Kustomer?** The workflow (automation) builder and ability to use api calls **What do you dislike about Kustomer?** The lack of a robust audit log and needing to ask support for answers. **What problems is Kustomer solving and how is that benefiting you?** Moving from a proprietary ticketing system. ### 37. Amazing Ticket Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Monika A. | Head of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Kustomer?** The timeline feature is my favorite. It really lays out what's happening with a customer and allows you to address the customer vs just the issue. Agents are able to see the full lifecycle of the customer including purchases and activations. This gives a solid picture of how we can help the customer. We're also able to set up emails to go to folks with certian attributes so when something is updated, we can target those customers looking for that particular feature. I also love that they have so many integrations now so you can get tools to help with the agent experience all in one place. This helps with the customer experience as well! **What do you dislike about Kustomer?** The management of the KB is a little challenging. This can be overcome with a strong eng team. Using a custom theme is a lot of time, but well worth it in the end. **Recommendations to others considering Kustomer:** Have a good engineer to be able to work on the KB. Themes are hard to work with. General admin of the site works well and agents love the interface. **What problems is Kustomer solving and how is that benefiting you?** time-saving on ticket handling. We saved 2 min from our previous ticket management software. Agents love seeing activations and orders. that we can now action on orders from Kustomer is super helpful as well! Agents can quickly issue a small refund, cancel an order, refund sipping etc all from the integration without leaving kustomer. We're always looking at ways to make it so agents don't have to go to multiple windows to help a customer. ### 38. Powerful Easy to Setup CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Hudson L. | Director of Marketplace, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Kustomer?** Workflow builder allows for powerful automation without the need for development work. Workflows also let users build fully custom integrations with native backends or not officially supported 3rd party applications. **What do you dislike about Kustomer?** API permission sets are overly complicated. Additionally, the native reporting, while easy to use and visually pleasing, does not allow for more complex analyses and thus requires exporting data to an external BI tool. **Recommendations to others considering Kustomer:** Kustomer is very easy to set up "well"; however, there are so many nuanced features and cross-functionality that it would be useful to either use Kustomer's implementation team or hire a consultant to ensure your organization is getting all it can get out of the platform. **What problems is Kustomer solving and how is that benefiting you?** We have built several integrations with our backend systems that allow agents to perform actions on customer orders and other various admin tasks directly within Kustomer, without leaving the Kustomer environment. Rather than waiting for developer resources to build various automations, we can create them ourselves within Kustomer using workflows and events from our custom order data. ### 39. Flexible product for multiple business purposes. **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle R. | Director, Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Kustomer?** I've been delighted with the flexibility with both the Kustomer platform and the Kustomer team. Everything that we've wanted to accomplish with the tool, we've figured out a way to succeed. Their team is creative and knowledgeable about the customer support space and provides new and exciting ideas to allow us to serve our users better. **What do you dislike about Kustomer?** The most significant upside is also probably Kustomer's biggest upside: its flexibility. I think out of the box, there's definitely a bit of a learning curve getting it set up to do what you'd like. **What problems is Kustomer solving and how is that benefiting you?** Kustomer allows us to support multiple user groups in various locations using multiple contact methods (email, contact forms, social media). We didn't think that we would be as interested in adding additional channels (chat). Still, Kustomer has made us realize how we could do that with a smaller technical lift than we thought and allow our agents the ability to work seamlessly across everything. ### 40. Kustomer Is a good tool but it can be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Kustomer?** I don't have my opinions on it since I use it in a limited way due to my access and due to my job responsibilities. So I like that's user friendly, organized in a clear way, but can it do more? Probably, I wouldn't know. **What do you dislike about Kustomer?** I don't know enough about it's capabilities to give an honest answer on something that I dislike. Something that I may currently dislike about it, its possible there is an option or setting to make a change. This question is relevant to me at this time. **What problems is Kustomer solving and how is that benefiting you?** We've solving customers problems and answering questions through text/chat/email. Having all forms of contact (text/chat/email) consolidated within a single customer profile is the true benefit I believe. ### 41. Kustomer - CRM/Messaging Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sixto Q. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Kustomer?** You can integrate it into your existing CRM software to be able to reach your clients using multiple channels in Kustomer. You can also leave notes for your team in case of that same client contact you back regarding the same situation that you were handling or a completely different one. And you can even add attached files for them to be able to better understand the situation and help our client faster. **What do you dislike about Kustomer?** It's not as easy to use as other CRM/Messaging software. Mostly because of all the features that Kustomer adds, like to be able to Snooze a Conversation, or that you have to track your conversation by using the search option instead of simply pin that very same conversation on your Inbox even if it was already marked as Done. Maybe this is a feature that I've not discovered yet, but I'll continue to use the software and let you all know if I find out how to do this on my end. **Recommendations to others considering Kustomer:** It is really worth a least a try. Specially if your current CRM/Messaging solution is not able to properly keep track of your team communication and processes. **What problems is Kustomer solving and how is that benefiting you?** Contacting our clients, replying to incoming messages from them either via our internal chat or via email. Assigning certain conversations to multiple team members from a different team to better assist them based on their issues, questions, or needs. ### 42. Helpful Insights for Care Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsay P. | Care Team Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Kustomer?** I like being able to have a team breakdown as well as a by agent breakdown. It makes parsing data incredible easy. **What do you dislike about Kustomer?** We are interested in more streamlined and specific support for issues. When we submit a ticket, we are not always connected with a subject matter expert. **What problems is Kustomer solving and how is that benefiting you?** We are able to work with AHT's. ### 43. Been using it for almost a month and I see how great it is. Worth-recommending! **Rating:** 4.5/5.0 stars **Reviewed by:** Ramon Gino R. | Communication Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Kustomer?** It allows you to moderate the channels while working on each one of them. Settings are manageable, and once you get the hang of it, it will be a lot easier for you to navigate them. **What do you dislike about Kustomer?** Once a customer contacts multiple channels, it seems to lag though merging the media is manageable, it still lags and is prone to various responses from different people. **What problems is Kustomer solving and how is that benefiting you?** The platform offers varieties of opportunities that help assist contacts from different channels simultaneously. It allows you to manage media in a very efficient way. ### 44. Kustomer has been helpful but sometimes glitchy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Kustomer?** I like that calls from Dialpad populate into Kustomer so I can write notes about calls and create tickets. **What do you dislike about Kustomer?** I dislike when it can run slow from time to time or calls don't populate **Recommendations to others considering Kustomer:** It is a great platform for call centers as calls populate directly into kustomer from Dialpad so you are able to email the customer or chat or just create a ticket with notes about the call. **What problems is Kustomer solving and how is that benefiting you?** Solving customer issues and transferring tickets to teams that can help ### 45. Super helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Kustomer?** We like that we're able to control so many things within the platform, particularly creating a Help Center we're able to update and take care of. **What do you dislike about Kustomer?** We are concerned that as Kustomer continues to grow, it will be geared more towards larger businesses with larger teams versus small businesses and teams. We've noticed that as we create new users, the preferences and options are different (particularly within notifications) since there's more of a push for queues and routing which is something our team is just not made for at this time. **What problems is Kustomer solving and how is that benefiting you?** We are starting to utilize Kustomer to share cross-functional insights and create data-driven decisions. We are also creating a more streamlined customer experience through various channels, particularly with forms and chat. ### 46. Favorite CRM for Total Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney M. | Head of Community Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Kustomer?** Ability to view and bring the entire customer history into one tool. We use this for six teams in our org and it's allowed us to provide more total, seamless support and help our customers more quickly and efficiently. Also, love the customizing of colors to call attention to different searches as well as the ease of setting up new business rules. Our CSM and support have been readily available for all questions and I have been on a few feedback calls with product team members for them to show us items and get feedback - love how much they appreciate and want feedback. **What do you dislike about Kustomer?** I wish we could set default teams similar to other CRMs. Somethings to require workflows that seem standard in others but if you take the time to learn it, you can still get it done in Kustomer and support is always available as well. I'd love to see more user-friendly ways to audit the knowledge base and shortcuts. Right now, we export and edit in Google Docs. Would love to have a better system for that in the tool. **Recommendations to others considering Kustomer:** I've chatted with a few companies about Kustomer when they recently made the switch and/or are looking into Kustomer and having used other CRMs, I am quick to say that Kustomer has been my favorite to use so far and by far. It's quick to bring your team up to speed, you can solve for agent cherry-picking emails, solve for cross-team functionality with different easy to set up rules and shared searches. It's fun customizing it as business needs change because it's easy to set up new searches to meet your needs. And you will always have resources especially with Kustomer University launching and a plethora of insightful webinars to boot. I really couldn't recommend this enough and can't imagine using another CRM. **What problems is Kustomer solving and how is that benefiting you?** Solving for that double dip in support. We're able to help customers as they need and help address outstanding concerns or call back past interactions with ease. We have many different customers and seeing the total history and everything in one place allows us to provide all of our customers the same in-depth support without searching around. ### 47. Kustomer: All You Need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2021 **What do you like best about Kustomer?** Kustomer is very easy to use. I like the design and appearance when looking at all communications for a specific partner or customer. Very clean design lets you find the exact ticket you are looking for. I also like how UJET call and chat is integrated with our Kustomer system. UJET has a very smooth call service. I love being able to email, call, text, or chat all from the same application. **What do you dislike about Kustomer?** I dislike how merging tickets is not utilized much. If I am taking one call to solve an issue, I then might need to make other calls to other businesses or partners. I would like to be able to merge all of these tickets together in a very easy way. **What problems is Kustomer solving and how is that benefiting you?** I am solving issues with some of our business partners in terms of helping partners with our applications, with direction regarding our processes, and with helping with account issues. Being able to tag coworkers in tickets is also very useful. ### 48. Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany R. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Kustomer?** I like that you can receive customer photos right away when their orders aren't correct and that we can still reach to customers after a call. **What do you dislike about Kustomer?** There isn't anything I do not dislike about the app. **What problems is Kustomer solving and how is that benefiting you?** I solve customer issues when needed. ### 49. Wonky disjointed interface **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Kustomer?** Very Little to like here as the interface lacks a coordinated feel. **What do you dislike about Kustomer?** There is little to like with this disjointed interface and the inability to directly email anyone from a cold start. **Recommendations to others considering Kustomer:** Keep shopping for similar products **What problems is Kustomer solving and how is that benefiting you?** the data gathering is useful for our company needs but daily users find it cumbersome. ### 50. GREAT Support from the Kustomer team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike V. | BPO Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Kustomer?** As a CRM, Kustomer has consistently provided updates and improved its offerings. Their knowledge base is full of useful information that explains the many workflows in detail. The Kustomer team itself has been amazing to work with and is always quick to reply to my inquiries. Our CSM Sabrina is very friendly and knowledgeable about the system, and she's always quick to respond to my many inquiries. **What do you dislike about Kustomer?** Occasionally I'll find a workflow that Kustomer hasn't created yet that would make my life easier. The workflows/features are typically not hard to work around but they exist. In general though, Kustomer releases new features often, so I'm not concerned about the team fixing these things in time. **Recommendations to others considering Kustomer:** My advice is to try Kustomer out. If they don't have a feature you're looking for, chances are that its already in the works! **What problems is Kustomer solving and how is that benefiting you?** I've been able to automate some really great workflows that I hadn't known about before. Things such as automatically tagging a conversation that is escalated between specific teams and re-routing tickets that mention certain topics in a chat. ## Kustomer Discussions - [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) - 1 comment, 1 upvote - [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) - 1 comment, 1 upvote - [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) - 1 comment, 1 upvote - [What discounts are available?](https://www.g2.com/discussions/what-discounts-are-available) - 1 comment, 1 upvote - [Is your pricing all inclusive? Are there any add-on fees?](https://www.g2.com/discussions/is-your-pricing-all-inclusive-are-there-any-add-on-fees) - 1 comment, 1 upvote - [View Kustomer pricing details and edition comparison](https://www.g2.com/products/kustomer/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+06%3A27%3A40+-0500&secure%5Bsession_id%5D=b8032630-ee6f-4c49-a691-f24073b93bc7&secure%5Btoken%5D=5f1e065ec1a4c727680418e3667a09ede3d8e5aaba99e2c66e8b5e105f16ea30&format=llm_user) ## Kustomer Integrations - [Admin](https://www.g2.com/products/google-admin/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Appbot](https://www.g2.com/products/appbot/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - 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[Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) ## Kustomer Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kustomer Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,709 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews)