Great tool to manage ticketing request. It serves its purpose to manage the tickets in queue. Also one of the best thing is that we can also configure forms based on our requirement. Most of the time it helps me to reduce the work Review collected by and hosted on G2.com.

Time to setup as with anything else can be time consuming.also it has limited functionality and has limited features on cloud when compares to on premise. It could be better in future Review collected by and hosted on G2.com.