G2

Neethu S.

Operations Support Engineer

Enterprise (> 1000 emp.)

3/21/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Team of Expert Solution Engineers"

4.5/5

What do you like best about Koenig Solutions?

Good management and relatively lesser SLA helps to manage time well. Timely response improves the integration process and make it faster.knowledge of various software products will help customer achieving faster resolution. Review collected by and hosted on G2.com.

What do you dislike about Koenig Solutions?

Need more global presence to overcome communication gap. Support system needs to be 24*7 to improve more availability. Executive level monitoring of project is very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Koenig Solutions:

Internally discuss the use cases well and help them explain about the architecture before implementation. Security product knowledge will help customers to easily communicate in a technical way. Review collected by and hosted on G2.com.

What problems is Koenig Solutions solving and how is that benefiting you?

Vast knowledge in security domain helped us to easily integrate WAF with our existing enterprise assets. Proactively informed us about the scope of each features and how we should enable it for our use case. Training team offers good cooperation and allocated maximum resources. Review collected by and hosted on G2.com.