# KnowledgeOwl Reviews **Vendor:** KnowledgeOwl **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 129 ## About KnowledgeOwl KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up! ## KnowledgeOwl Pros & Cons **What users like:** - Users appreciate the **ease of use** of KnowledgeOwl, finding it intuitive and simple to integrate and customize. (9 reviews) - Users highlight the **exceptional customer support** of KnowledgeOwl, consistently praising their quick and helpful responses. (7 reviews) - Users praise KnowledgeOwl's **robust features** and exceptional support, making knowledge management efficient and enjoyable. (7 reviews) - Users praise KnowledgeOwl for its **exceptional customer support** , highlighting the quick and friendly assistance they consistently receive. (6 reviews) - Users find the **easy setup** of KnowledgeOwl intuitive, allowing for quick integration and user adoption. (5 reviews) - Intuitive (5 reviews) - Users appreciate the **exceptional support and transparency** of KnowledgeOwl, enhancing their overall experience and satisfaction. (5 reviews) - Users love the **easy integrations** of KnowledgeOwl, which streamline workflows and enhance productivity effortlessly. (4 reviews) - Users value the **high customizability** of KnowledgeOwl, enabling tailored solutions for various needs and preferences. (3 reviews) - Users value the **extensive customization options** in KnowledgeOwl, enhancing branding and user experience effortlessly. (3 reviews) **What users dislike:** - Users experience a **small learning curve** with KnowledgeOwl's WYSIWYG editor, requiring adjustment for those familiar with traditional tools. (1 reviews) - Users find the **limited functionality** of KnowledgeOwl frustrating, especially with siloed knowledge bases and SSO restrictions. (1 reviews) - Users feel there's a **limited options** for features like table of contents and multilingual support in KnowledgeOwl. (1 reviews) - Users note **limited reporting** initially, though recent improvements have enhanced the experience with KnowledgeOwl. (1 reviews) - Users find **missing features** in KnowledgeOwl, such as a built-in table of contents and multilingual options. (1 reviews) ## KnowledgeOwl Reviews ### 1. Intuitive and Customizable Help System with Room for Reporting Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Jacquie W. | Senior Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about KnowledgeOwl?** I love that KnowledgeOwl offers an easily maintained help system without needing help from engineers to maintain. It's great how you can customize it or use it out of the box, making it very easy to use. I also appreciate that it integrates with our product authentication, so our users don't need a separate login to use our help system. The initial setup was very intuitive. **What do you dislike about KnowledgeOwl?** The reporting isn't as flexible as we would like. I would like more information about the users that are using our help system and how they are using it. Making it more comprehensive and flexible - be able to select certain time frames, see which users are using which articles, etc. Direct integration with our support system would be very helpful as well. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl provides an easily maintained help system without needing engineers, is customizable or usable out-of-the-box, and integrates with our product authentication, eliminating the need for separate logins. ### 2. KnowledgeOwl is AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Amy Z. | Knowledge Management Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never used. I was able to accomplish this because the editor KO uses is similar to other tools I've used (SharePoint Designer, MS Suite, etc.). The ease of integrating KO into our company was really smooth, and it has been easy for new authors to pick up. We've been using KO for over 9 years, and the added features, functionality, and now AI components have been very useful. KO's previous search options were great, but they've now integrated an AI Chatbot that we've implemented on 2 of our KBases. Plus, their help portal has a vast amount of helpful content. I use KO every day and LOVE it! If I can't figure out how to do something, and searching their help portal or the internet doesn't help me, I know I can ALWAYS contact KO and their support teams ALWAYS reply & help me find a solution. I really cannot say enough wonderful & positive things about the KnowledgeOwl tool and its staff. I HIGHLY recommend it to everyone looking for a KM solution. **What do you dislike about KnowledgeOwl?** In my opinion, there are NO downsides!!! **What problems is KnowledgeOwl solving and how is that benefiting you?** We have used KO to create internal site/company knowledgebases for our company as well as client-specific knowledgebases. For client-specific kbases, we train the agents from that kbase and they use them to support the customers they are helping. Having the content they need to support the customer in an easy-to-use format & tool helps those agents meet their metrics/KPIs. Customer satisfaction is higher and average agent handle time is lower. They can find what they need fast and provide the customers with a resolution. We've had clients with their own KM repositories (SharePoint sites, paper binders, etc.) that were not user-friendly or the content wasn't maintained, but when we showed them KO and all its capabilities they were impressed and approved the creation of a KO kbase. It truly is wonderful. ### 3. Clean, Collaborative, and Easy to Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about KnowledgeOwl?** It strikes the perfect balance between functionality and simplicity — robust enough to support complex documentation needs, yet intuitive enough that our team can manage it without constant technical support. **What do you dislike about KnowledgeOwl?** The WYSIWYG editor isn’t as familiar as tools like Word or Google Docs, so there can be a small learning curve for new contributors. Once users understand how it works, it’s manageable, but it may take some initial adjustment for teams used to more traditional document editors. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl helps us centralize all of our information in one organized, reliable place. Instead of documentation living across multiple tools, inboxes, or individual files, everything is captured in a single source of truth that’s easy to update and maintain. It supports multiple contributors, which allows our team to collaborate efficiently and keep content current without bottlenecks. The ability to manage both internal and external knowledge bases is a major advantage — we can maintain private team documentation while also publishing customer-facing resources from the same platform. Even better, content can be shared between knowledge bases, which saves time and prevents duplication. The customization options also allow us to align the knowledge base with our brand, creating a cohesive and professional experience for users. ### 4. It combines a clean client interface with an intuitive editor and truly exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | Team Lead Solution Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about KnowledgeOwl?** KnowledgeOwl is very intuitive and easy to write articles with. It hardly requires any explanations when a colleague needs to support with writing articles. Also for our clients it is very easy to use and find what they are looking for. Their Customer Service and team overall is exceptional - very quick, friendly and most importantly always helpful. They manage to spread a lot of positivity via mail which is really rare these days. Also their own Knowledge Base is very well maintained. Additionally, they update you regularly on new features. **What do you dislike about KnowledgeOwl?** Sometimes we are missing small features, e.g. table of contents within an article to directly jump to an area - we solved this with a workaround but would be great as built in option. Enlarging images was also solved with a workaround. An option to easily have content available in various languages would be great. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl the go-to source of truth for all our clients and people at our company to learn more about our product. It allows us to easily share both technical implementation instructions as well as best practices. The search functionality is highly appreciated but the insights also help us improve where e.g. no search results were found. They have an open ear to product ideas and and keep the product current. ### 5. Simple, Reliable, and Cost-Effective Knowledge Base **Rating:** 0.0/5.0 stars **Reviewed by:** Chris T. | Director & Co - Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about KnowledgeOwl?** I like that KnowledgeOwl is simple and reliable, making it easy to put information in a readable and digestible way for our users. The required reading feature is good. I find the 'what you see is what you get' editor helpful because it means we don't need a web designer to build our internal knowledge base, and it looks good, consistent, and pleasant on the eye. I also appreciate that it is simple, easy, and cost-effective. Excellent technical support!! **What do you dislike about KnowledgeOwl?** I'm just excited for a little bit more awareness around users not meeting their required reading expectations. At the moment, we need to run a report. But it would be better if it was more intuitive and proactive in suggesting people read articles they haven’t yet. Also, letting admins know if people haven't read things that are required reading. It also needs a MCP server for better AI connectivity, but I understand this is coming soon. **What problems is KnowledgeOwl solving and how is that benefiting you?** I find KnowledgeOwl simple and reliable for making information readable and digestible. The WYSIWYG editor helps build a consistent knowledge base without needing a web designer. ### 6. Empowers Our KB with Feature-Rich Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Omar E. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about KnowledgeOwl?** I like using KnowledgeOwl as my company's internal knowledge base for agents. It makes knowledge much easier for the agents and is always there to support if any code or style needs adjustment. I appreciate the open code for articles, as it lets me create any article and embed any link in the KB articles. I also like the Owl Analytics that give me a ton of insights on how the KB is being used and how I can improve it, along with the AI chatbot capability in Owl Intelligence. The initial setup was very easy, thanks to the helpful support from the KnowledgeOwl team. **What do you dislike about KnowledgeOwl?** AI Chatbot and Owl Intelligence has a credit limit of 10000 per month and each request costs 1. For my KB, which has almost 5K+ users, this limit will run out in one day. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl makes knowledge much easier for agents. The open code feature lets me create articles and embed links. Owl Intelligence has an AI chatbot, and Owl Analytics provides insights on how the KB is being used and how I can improve it. ### 7. Feature-Rich, Easy Setup, Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Scott R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** I appreciate that KnowledgeOwl is really good at organizing all the answers people need to find and staying on top of it. The version control feature helps me make sure I'm always on top of the latest information to provide to users. It also includes custom synonyms, which allow me to use terminology specific to each organization. I also like that it has a lot of other great features that some big providers, such as Zendesk, don't do well. Their service is excellent, and I find the initial setup very simple and straightforward. In recent months, they have also added setup guidance, which is helpful. When comparing it to previous tools like Zendesk and Teamworkdesk, KnowledgeOwl offers more features for the money. Lastly, I can use it on both Microsoft and Google environments, and it works just fine. **What do you dislike about KnowledgeOwl?** When I first started using KnowledgeOwl, the reporting could have been improved, but they have improved that as well just within the past six months. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl organizes all answers people need, with version control keeping info updated, and custom synonyms tailoring terminology to organizations. ### 8. KnowledgeOwl: Flexible, Customizable, and User-Friendly Resource Centre **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about KnowledgeOwl?** KnowledgeOwl provides a flexible and user-friendly platform that has allowed us to customize our resource centre structure and content. This applies to workflows, user access, and content management. This customer support has been the best I've ever experienced. It was simple to transition our existing content and we were able to launch quickly. **What do you dislike about KnowledgeOwl?** We have yet to hit any obstacles – easier ways for users to customize the visual elements (rather than HTML or CSS) would be appreciated. **What problems is KnowledgeOwl solving and how is that benefiting you?** Content management is the primary use case – this applies to internal resources, external documentation, training, and all in multiple languages. Having a single source of truth to work from, with customizable access to all content, will mean more accurate and consistent information is shared both internally and externally. ### 9. Intuitive and Reliable with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Charles R. | IT Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about KnowledgeOwl?** I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things exciting. The support is fantastic and truly second to none—they're amazing anytime we reach out. The platform is solid, stable, and reliable, and it's reassuring knowing the excellent documentation is available to help us make full use of its features. Setting up extra knowledge bases has been very easy and straightforward as well. **What do you dislike about KnowledgeOwl?** The tool is a bit more advanced than we're ready for. It's got more features than we probably utilize, but that's not a KnowledgeOwl issue. That's because we just haven't taken the time to explore or dedicated the resources to it. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl lets us easily and dynamically create content for our users, helping them use our software better. ### 10. Exceptional Customization and Support with KnowledgeOwl **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsten C. | Technical Support and Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about KnowledgeOwl?** KnowledgeOwl provides a stable, user friendly, and highly customizable knowledge base product paired with incredible customer support. Their staff are all very knowledgeable, personable, and responsive to all questions. The product itself is highly customizable, providing plenty of interaction whether you are interested in the built-in UI options or you are interested in writing custom scripts calling on their (well documented) APIs. **What do you dislike about KnowledgeOwl?** The only thing I don't love about KnowledgeOwl is that the functionality appears to be siloed into each knowledge base. You can't set more than one SSO IDP in a single knowledge base, so in the event that your internal employees and customers have separate IDPs, you will need to purchase multiple knowledge bases. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl allows us to utilize Salesforce for our customer portal while supporting a well-integrated knowledge base. ### 11. Feature-Rich In-App Help with Continuous Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee C. | Head of Documentation & Training, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about KnowledgeOwl?** My team evaluated multiple knowledge base providers, and none offered the feature-rich capabilities of KnowledgeOwl. The ability to deliver in-app, contextual help significantly reduces user frustration by eliminating the need to navigate between multiple windows. What I value most is KnowledgeOwl’s commitment to continuous innovation, consistently adding new functionalities that enhance both the user and admin experience. **What do you dislike about KnowledgeOwl?** It would be nice to have more filtering options on the Manage screen. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl gives our users a single source of truth for our online help content. They can easily find what they're looking for without navigating away from the UI. ### 12. A Knowledge Base That Actually Delivers (and Supports You Along the Way) **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse B. | Learning & Development Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about KnowledgeOwl?** KnowledgeOwl strikes the rare balance of being both powerful and approachable. It’s incredibly easy to customize the look and feel — from branding to navigation — so agents aren’t just staring at a generic knowledge dump. Reader permissions let us target the right content to the right groups, and the ability to drop in custom code means we can fine-tune layouts or workflows without hitting a wall. Their integrations cover the essentials at a price point that’s hard to beat. What really stands out, though, is their support. While we were battling integration headaches with a much larger platform, KO quietly rolled out a Basic Auth URL that solved the exact problem, right when we needed it. That kind of responsiveness is almost unheard of. They’ve proven more agile and attentive than vendors ten times their size. They are also constantly improving their product, and they don't lock absolutely every last feature behind additional paywalls like some other vendors. Overall, from an L&D perspective, they have been an absolute pleasure to implement, use, and keep for years. **What do you dislike about KnowledgeOwl?** Honestly, nothing that comes to mind. The platform does exactly what we need it to do, and the team keeps improving it. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl gives us a centralized, structured knowledge base that’s actually usable in a call center environment. We can separate content by reader group so agents only see what’s relevant to their client, which cuts down on confusion and speeds up handle times. The navigation and search are reliable, so agents trust that if an article exists, they can find it, which is critical for adoption. On the back end, customization and branding options let us present information in a clean, professional way without extra overhead, and the ability to add custom code means we aren’t boxed in when we need something special. The biggest benefit, though, has been KO’s customer support: they don’t just answer tickets, they solve problems, even anticipating gaps that bigger vendors can’t (or won’t) address. It’s made our rollout smoother and given us confidence that the KB will keep scaling with us. ### 13. Seamlessly Enhances Documentation with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Digital Content Creator, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about KnowledgeOwl?** I absolutely love KnowledgeOwl for several reasons. Firstly, the support team is amazing and always keen to help. They provide fast replies and are consistently helpful, making the experience a smooth one. I find the platform packed with features that make life easier for me and our employees, especially in handling technical documentation. The search function is particularly great, enhancing the efficiency of finding information. It's also wonderful how I can integrate KnowledgeOwl with Zapier and Slack, which helps automate tasks and improve workflow. The initial setup was super easy, which speaks to the platform's user-friendly design. Overall, I’m thrilled with how KnowledgeOwl meets our internal needs for staff accessing technical documentation to support our customers. **What do you dislike about KnowledgeOwl?** Honestly, nothing comes to mind. Whenever we come across something that could be a problem, the team at KO is quick to address it—either by fixing the issue or providing us with a workaround right away. **What problems is KnowledgeOwl solving and how is that benefiting you?** I use KnowledgeOwl as an internal platform for staff to access technical documentation to support our customers, offering amazing support, a feature-packed technical side, and an excellent search function. It simplifies staff access to vital information. ### 14. Amazing Support and a Top-Notch Knowledge Base Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about KnowledgeOwl?** They have amazing customer support and a top-notch platform for creating, managing, and analyzing knowledge bases. **What do you dislike about KnowledgeOwl?** Using outside article templates could be easier. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge Owl solved an issue of providing a customizable experience for our customers that matches our brand and is easy to use. ### 15. Great product and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about KnowledgeOwl?** A very robust documentation platform, that covers what companies want, while still maintaining an understandable and intuitive interface. As a technical user, having access to so much of the data through APIs is extremely helpful. Also, the support is by far the fastest, friendliest, and most helpful of any cloud provider we use. **What do you dislike about KnowledgeOwl?** Having been on their platform for over 5 years, there are no significant areas of concern with KnowledgeOwl. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl provides our knowledge base, and they do that well, but the ability to customize things to meet our specific needs was one area that they outshined all other vendors we reviewed. They also do a good job of adding features, and keeping the product current. ### 16. KnowledgeOwl for your knowledge base needs **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea H. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about KnowledgeOwl?** When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and option to add authors. KnowledgeOwl gave it all. We implemented SSO to continue offering security throughout all of our platforms. We were able to customize the page to our brand standars with logo, colors, fonts, layout, etc. You can upload videos, PDFs, and other multimedia. And we pay a price per author or depending on your subcription type instead of paying for number of articles published. It gave us all the items were were looking for. **What do you dislike about KnowledgeOwl?** Something I would like to see implemented is a video library option. Instead of adding a video to an article, we want a spot where it is just videos. I can see that the KnowledgeOwl website has one and wish that was a feature for users as well. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl is giving us the option to have a one-stop-support location for our customers. ### 17. Get ready to have the best experience of your life! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine H. | Contract Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about KnowledgeOwl?** I like that KnowledgeOwl is such an intuitive piece of software, anyone can use it. Despite its simplicity, it's packed with technical features to help you create the knowledge base of your dreams. I have received compliments on the Information Architecture of my site, catherineheathstudios.com, hosted with love by KO. The customer support team is unparalled. I have a strong wish to join the KO support team. If there are any job openings, I hope to apply and be considered as a freelance contractor for their support army :) If you need to implement KO, the team will set up everything for you. They even have designers who will customize your knowledge base. Mine looks a bit simplistic right know, but they have said they can integrate my WordPress site, awaywithwords.co. Honestly, the possibilities are endless. As a former contractor with KnowledgeOwl, I can safely say I would follow Marybeth to hell and back. It's a frightening thought, really. **What do you dislike about KnowledgeOwl?** Nothing, really. Sometimes there is a slight issue with icons, but I know the team is working hard to fix it. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl solves the problem of hosting a website securely that can be used as a knowledge base. For me, that means bringing together my creative content and organising so that others may share and enjoy. In no way do I consider myself any kind of artist, but I love to make, draw and write. When I was part of the KO team, we went on wonderful trips around the world to #WriteTheDocs conferences. We had so much fun and they are treasured memories I will take with me. I am kindly allowed to use KnowledgeOwl for my creative practice by Marybeth, and I couldn't recommend the software and her team any more than I already have. ### 18. It helps our growing company organize policies and training. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth H. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about KnowledgeOwl?** KnowledgeOwl gives us the opportunity to keep all our policies and procedures in one place for all our different departments and locations. It's super convenient to be able to update documents or processes in real time and know our agents and managers can reference up-to-date articles with the latest policy change. **What do you dislike about KnowledgeOwl?** Some employees are not technologically smart, but that is on them and not the product. Otherwise, if you don't know code, the product is not as easy to customize as some other software (such as font size, style, etc). **What problems is KnowledgeOwl solving and how is that benefiting you?** Keeping all departments and employees updated with policy and procedure changes has always been a challenge. We have never had a knowledge base until now. We also needed a knowledge base for our customer service agents to reference for common customer questions, etc. We have not used it long, but we are hoping to provide better customer service and higher performance. ### 19. Easy to use, powerful features, loved by our users **Rating:** 5.0/5.0 stars **Reviewed by:** Francois T. | Enablement specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about KnowledgeOwl?** The way in which you can re-use content. We have lots of content that surfaces in multiple articles. With KnowledgeOwl, you can update it in one place, and it will update everywhere. It saves a lot of time. Also, it's enabled us to create a central knowledge base, by sharing multiple knowledge bases maintained by various business units to a central one, giving our users a single entry point. **What do you dislike about KnowledgeOwl?** I think the search can improve. It struggles especially if the search queries are long, with too much emphasis on non-essential key words. **What problems is KnowledgeOwl solving and how is that benefiting you?** It enables our users to find answers themselves, thereby reducing call volumes in our contact center and to our subject matter experts. It's ease of use makes it a differentiator for our company, with financial advisers saying it's one of the best things our company has launched in the last year or two. ### 20. KnowledgeOwl Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sandi O. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about KnowledgeOwl?** Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further! KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support. - The UI is intuitive and user-friendly, with a very shallow learning curve. You don't have to be a tech wizard to be able to create a custom branded online help center; their tools and editor do the heavy lifting. - Powerful search functionality; our readers can find the information they need quickly and easily. - Constant enhancements are added to the application; they listen to their users and respond to our needs! - Next to zero downtime, KnowledgeOwl is on it! - Support that truly is above and beyond; they are extremely responsive, friendly, and knowledgeable. Our help center would not be what it is today without them. We are thrilled to be partnered with KnowledgeOwl and look forward to working together for many more years to come! **What do you dislike about KnowledgeOwl?** The reporting options provided in KnowledgeOwl are somewhat limited. While they do offer the ability to export data, it would be great to have more customized reporting options within the product; however, if you are a GA4 user, you can analyze your user behaviour in that platform and use that data to make informed decisions about your content. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl helps us to centralize our information and knowledge resources. Our support costs are reduced because our users can find answers to their questions independently. It is also an invaluable asset when it comes to employee onboarding and training. ### 21. Efficient and Comprehensive Knowledge base tool for an affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Merideth G. | VP of Practice Success, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about KnowledgeOwl?** KnowledgeOwl provides complete customization from look and feel to the organization and presentation of article content. Their support staff are readily available and willing to provide guidance and expedient assistance. Not to mention, the service is extremely affordable, considering the ROI it provides our company in onboarding, support, and customer education. **What do you dislike about KnowledgeOwl?** I wouldn't necessarily say it's a downside but more so the inherent nature of knowledge base creation and maintenance - you need to create the content and write the articles with their various teaching elements, which can take time. **What problems is KnowledgeOwl solving and how is that benefiting you?** It's a one-stop shop for our customer experience. Knowledgeowl affords us the ability to provide onboarding guidance, support, release updates, continuing education and more to our clients all in one place. ### 22. Knowledge base curation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about KnowledgeOwl?** First and foremost, I like that it makes us a good profit for what is realistically a very minimal investment of time after the initial setup. The features for creating articles, redirects to urls or files, reccomended articles, and the ever relevant search bar and tag system helps a great deal for its ease of use for both administrators and users. **What do you dislike about KnowledgeOwl?** The analytics on something like this are always important, and while I do think there is a robust system in place, it's not perfect. Because of this, we often turn to some additional sources of information to supplement what KnowledgeOwl does already, but it's not nearly as convenient as it would if it were all in one place. **What problems is KnowledgeOwl solving and how is that benefiting you?** I'm part of a company that primarily offers the creation of training materials and them subsequently conducts that training for clients as needed. On occasion, our clients have outsourced their training department to us and in those cases, we've found a knowledge base like KnowledgeOwl to be incredibly helpful for our employees on gaining access to information quickly and conveniently without needing to bother management, whilst also providing analytics on potential areas to train on next. Very useful indeed. ### 23. Easy To Use, Fantastic Support, Tons of Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about KnowledgeOwl?** We were switching from an in-house knowledge base and looked at everything from a wiki-style system to doing everything in-house again. When I found KnowledgeOwl and set up a demo account, everything felt different from the start. It was easy to use, the customization level is through the roof, and the support from the demo phase all the way through our signing up and beyond has been phenomenal. Anytime there has been an issue, whether an issue with the platform (very few and far between) or something I've broken myself, the support group has been absolutely amazing. When we started using KnowledgeOwl it was very easy to get everyone moved over to it and we've been able to integrate it into many of our day-to-day functions as uses, especially in our NOC. We use it daily for policy and procedures as well as a place to document all of our internal company information. The ease of use of the platform has been great as even some of our more "seasoned" employees have had no issues navigating our using KnowledgeOwl. Overall we've been extremely happy with KnowledgeOwl in the65+ years that we have been a customer. If you are looking at knowledgebase solutions, at least give them a demo. I am glad we did. **What do you dislike about KnowledgeOwl?** Honestly, I don't have a single thing that I dislike about it. I am an admin for the platform and use it daily as a lead in our NOC. I have never had a single issue that has come up that has made me ever dislike the service. I suppose if there is one thing that is maybe a "wish it had" would be that there was always a history to see previous revisions after a page is saved. There are times when I'll go to a page and see that someone might have added something and when I go look there's no version or revision history to see who the user was that made the change. I know if you choose to make a new version of the page you can see previous versions, but when you are just making changes and click "Save" it would be great if there was always a revision history other than it just saying "Last Saved: 10/23/2023 1:06 pm MDT" and not knowing who the user was that made that change. **What problems is KnowledgeOwl solving and how is that benefiting you?** We needed to replace our outdated and horribly mismanaged internal knowledge base and KnowledgeOwl is doing so in spades. ### 24. Perfect Knowledge Base for Our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Susan M. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about KnowledgeOwl?** The great flexibility built into Knowledge Owl permits us to customize the style and pages without fighting with an overbearing CMS that rewrites our code. The staff is also *extremely* responsive to any issues we report. **What do you dislike about KnowledgeOwl?** The latest editor revision added some line breaks and changed image alignment on many pages. **What problems is KnowledgeOwl solving and how is that benefiting you?** We keep all customer-facing documentation on our Knowledge Owl site, including knowledge base content, videos, help for new features, status of the system, available training options to purchase, announcements, and customer community participation opportunities. This product solves all the necessities of our customer content needs. ### 25. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tal B. | Knowledge Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about KnowledgeOwl?** KnowledgeOwl is a fantastic knowledge-based software with an intuitive interface and extensive customization options. The excellent customer support further enhances the user experience, making it highly recommended for businesses of all sizes. **What do you dislike about KnowledgeOwl?** While KnowledgeOwl is a robust and user-friendly knowledge base software, one potential drawback is its limited out-of-the-box integrations compared to some competitors. This might require additional development work for businesses that rely heavily on multiple third-party tools and need seamless integration without extensive customization. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl is used as a knowledge base for our external documentation. ### 26. Amazing Customer Service and GREAT Product **Rating:** 4.5/5.0 stars **Reviewed by:** Cait K. | Director of CS Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about KnowledgeOwl?** Any time I have a question, their support staff go above and beyond to help. In my experience, Knowledge Owl as a company is also transparent and upfront, particularly about pricing changes and open bugs. I really value their communication and transparency. The product is top-notch as well, and very easy to use. **What do you dislike about KnowledgeOwl?** There are a few things from a formatting perspective that are hard to "tweak", but overall it's a drop in the bucket compared to the features they *do* have. **What problems is KnowledgeOwl solving and how is that benefiting you?** It's the foundation for our internal and external knowledge articles. We have two knowledge bases. It saves us a LOT of time by being able to quickly and easily document processes and product features. ### 27. KnowledgeOwl is hands down the best KM tool around! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Site Director Holland - Qualfon, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about KnowledgeOwl?** The KnowledgeOwl platform makes it easy for novice authors to create and maintain kbases. The customer support is second to none. The cost of the platform makes the return on investment business case extremely easy. **What do you dislike about KnowledgeOwl?** I can honestly say there isn't anything I dislike about KnowledgeOwl. **What problems is KnowledgeOwl solving and how is that benefiting you?** KnowledgeOwl is solving our need to have documented, repeatable processes that we can update for all employees quickly. ### 28. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa D. | CFO and COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about KnowledgeOwl?** The service and support from the team if you need assistance is second to none. **What do you dislike about KnowledgeOwl?** It's quite complex so it does take time to understand all the featues and how they work. **What problems is KnowledgeOwl solving and how is that benefiting you?** We have all our internal processes and documents in there so the team know to check it first if they need help to perform their roles. ### 29. Elevated, Fast, Dynamic and Fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer A. | KO Afministratoor and Customer Operations and Default Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about KnowledgeOwl?** Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet! **What do you dislike about KnowledgeOwl?** I can't think of a single thing to complain about, and i tried :) **What problems is KnowledgeOwl solving and how is that benefiting you?** Any issues i encounter with KnowledgeOwl is a user issue (mine) and the team is lighting fast to solve! ### 30. Information at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Ceres Abril R. | Especialista en documentación, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about KnowledgeOwl?** It is a very intuitive platform that allows you to create quick and efficient knowledge bases. **What do you dislike about KnowledgeOwl?** Sometimes the views are not as I think, for example in the dropdown view, I would like that when opening another dropdown, the one that was open closes automatically. **What problems is KnowledgeOwl solving and how is that benefiting you?** Everything about the digital platform is documented ### 31. My favorite knowledge base tool **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia A. | Freelance Technical Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about KnowledgeOwl?** KnowledgeOwl allows you to mix internal and external documentation, setting permissions per document. For our products, doing so is ideal. **What do you dislike about KnowledgeOwl?** Setting up reader groups for those permissions is a little complex. **What problems is KnowledgeOwl solving and how is that benefiting you?** It allows our customers and personnel to find the information they need quickly and easily. ### 32. Exceptional product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon C. | Documentation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about KnowledgeOwl?** We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible. Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions. Their own knowledge base is exceptional: they have gone to great lengths to provide their customers with answers and their support team is incredibly responsive when additional help is needed. **What do you dislike about KnowledgeOwl?** Truly, there is nothing I dislike about KnowledgeOwl. I work within it almost every day and am consistently pleased with their product and platform. **What problems is KnowledgeOwl solving and how is that benefiting you?** Allowing us to have a public knowledge base with various reader groups is a huge benefit. This allows us to customize content based on audience, whether that's employee-only information or client-specific articles for a beta feature. We are no longer tied to only presenting generic content for a single audience. We're also building a second knowledge base through KnowledgeOwl to replace another tool, which will save us thousands per year. ### 33. Easy to use, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maura R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about KnowledgeOwl?** I have zero experience of coding / tech things and it was really easy to get the basics up and running, and customise it to our brand. The customer service is fantastic, everyone I've dealt with has been a pleasure to speak to and have helped with anything I was unsure of and come up with solutions for us. From a "reader" point of view, the software is easy to use and find the content required, and it was no problem teaching the business how to use it - which is great when it's a tool to be used everyday! All the features are great and I feel like I'm noticing more and more and seeing how we can implement them into our business - we love the favourite articles feature. **What do you dislike about KnowledgeOwl?** Nothing I can think of - KnowledgeOwl has been great for our business. **What problems is KnowledgeOwl solving and how is that benefiting you?** We use KnowledgeOwl as an internal knowledge base for our company, primarily for our advisers in our busy Contact Centre but with a view to expand further. Previously, this content was across several Word docs and various other places, whereas now we have one central location for knowledge. With the great search functionality, it's easier for advisers to find what they're looking for, which leads to fewer referrals for support and a lower handle time for customers. ### 34. Best of the Flock for Content Management and Knowledge Base Hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Candy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** Top flight service, flexibility in application usage with powerfully adaptive API endpoints, and incredible value for a modern thoughtfully designed single-source knowledge base that we use for its unique feature to host a secure reader base for our IP content that requires a license for clients to read and follow a SLDC versioning cycle 4x/year. Knowledge Owl allows us to keep the content close to the code in Github and other repositories for accuracy and versioning and use the API to deliver it efficiently to the knowledgebase cleanly with templates. We've customized exports of articles with a branded page template and copyright information and other similar customizations with a little guidance and help from the incredible support staff Owls. The metrics available on the KB have also been enlightening, and we look forward to getting even more rave reviews of our product documentation in the future with the tools now available to us thanks to Knowledge Owl. We're glad for such a talented wingman! **What do you dislike about KnowledgeOwl?** We love the application, but we do have a number of hopeful requests for the Roadmap. The visibility of inserted topic articles is a code and difficult to discern at a glance. The Bulk Edit features are great as far as they go, but please expand these to apply to an entire Category to Duplicate including any articles within - force the user to add a prefix or something if that's necessary to every object - but something like that is better than doing it all manually. Expand the analytics to be able to filter on Reader Groups so we can identify which Reader Groups are having activity on which pages or Categories or if some have none. We'd like more visibility of what is coming down the Roadmap if any changes might affect our process. We don't like to be reactive when the service is one we depend on to offer to our own clients. Our backup solution is PDFs, and that is a poor substitute for Knowledge Owl's awesome UI. We are also looking for ways to embed Knowledge Owl and provide federated user access to provide an improved UX for our clients. The Knowledge Owl team has been incredibly helpful, so we're hopeful our efforts on this will soon take flight but some of these efforts do take discovery and effort on your own to make it happen. It's worth it in our opinion -- the rush of air for takeoff might be to gain altitude but there's nothing like having the freedom to achieve it! **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge Owl is solving secure reader groups for confidential content under license for different groups of clients related to our software. We have been able to use the single source content management features, the image file library, and the Reader Groups to achieve what we need in addition to the Bulk Editing and API functions. All of this works together for us to be able to keep critical content close to our code on branched, versioned repositories like Github and bring it over via API as needed to Knowledge Owl at the time of a GA release per SDLC cycles. We also write other content for the Knowledgebase, and all of this content including multimedia such as videos, images, and Scribes are provided to our clients or exported as booklets for Workshops and training seminars. ### 35. 'He who Knows it, feels it!' **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa R. | Director of Brand Strategy , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about KnowledgeOwl?** Its got a lot going for it definitely! Besides being a user-friendly, easy-to-set up platform, its essentially built to empower users. I love its knowledge base, its capacity for self service, its insights and analytics, its ability to integrate tangibly. I've come to also appreciate its search and branding functionality too from a Marketing perspective. If you've used Knowledgeowl, you know it all. **What do you dislike about KnowledgeOwl?** It has its cost limitations when you're as small an organization as ours. Collaboration features should be more dynamic. But customer support has been assuring us of improvements on the horizon. So lets see what the future holds because it is an application we intend to use a lot. **What problems is KnowledgeOwl solving and how is that benefiting you?** Its a knowledge base for us. Good for market intelligence, insights, analytics. Good for enabling access for knowledge access for our staff and customers. ### 36. I use it everyday to manage our company's external, customer-facing knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about KnowledgeOwl?** Easy to use with excellent customer support **What do you dislike about KnowledgeOwl?** Although easy to use, sometimes limited in features **What problems is KnowledgeOwl solving and how is that benefiting you?** Having one, centralized self-serve resource for users/customers to access. Easier to maintain all our product documentation in a dynamic knowledge base instead of through PDFs/ static assets. Also serves as an internal tool for employees who are less familiar with our product to become more familiar. ### 37. KO: 'A must have content management base' **Rating:** 4.0/5.0 stars **Reviewed by:** Ronald K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about KnowledgeOwl?** This app is very easy to customize, easy to navigate, has a dynamic knowledge base, is effective in content sharing and management. Its quite cost effective in general, with a support team that's outstanding and responsive too. **What do you dislike about KnowledgeOwl?** Lack of detailed reporting in the back end is sometimes an issue but then again, support team is always there to stand In the gap. No major complaints. **What problems is KnowledgeOwl solving and how is that benefiting you?** It's enabled management and sharing of content, software documents, handbooks, portals and much more online. Making it easier for clients to use our services and helping everyone be on the same page. The knowledge base is great as well, helping with insights on what to develop or fine tune for future customer benefit. **Official Response from Veronica Calvage:** > Hi Ronald! Thank you so much for taking the time to review. Your words and feedback are much appreciated! Feel free to send me an email at hoot@knowledgeowl.com if you ever want to discuss any of the gaps in reporting - I'd love to learn more and share with the team! - Veronica ### 38. Knowledge Owl Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Carol B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** Knowledge is extremely user-friendly. As an author/content writer, I appreciate the versioning and the mass edit function. Images are handled with ease and there is no limit to the number of images in the library. The KO client support by far exceeds my expectations all the time; quick turnaround and if they don't have an answer they will dig until they find the issue and resolve it! **What do you dislike about KnowledgeOwl?** Coding is not my thing and it does help to use KO to the full extent if you have some coding/HTML experience. **What problems is KnowledgeOwl solving and how is that benefiting you?** We were having issues finding all the links/references in articles in our Knowledge Base when changes were made. The KO team created a process for us to use and it's been great! Works like a charm!! And I believe that may have helped them develop their search tool too. Win-win! ### 39. Knowledge owl **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about KnowledgeOwl?** It is a place to store process docs and information for agents **What do you dislike about KnowledgeOwl?** I have not found anytring I do not like abouit this program it is very user friendly **What problems is KnowledgeOwl solving and how is that benefiting you?** all importan info for agents is listed on this site and we can some stats ### 40. A Corporate Base with a know-how for success **Rating:** 4.5/5.0 stars **Reviewed by:** Kendra J. | Projects Lead , Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about KnowledgeOwl?** The breadth of functions that it supports is for sure designed for business solutions and success. I'm talking about collaboration tools, content management, workflow coordination, reporting/analytics, third party integrations and a knowledgeable base that's absolutely practical. It comes easy-to-use, easy-to-set up,with exceptional customer support whoever the user. It's integration with business tools is cool. Definitely a really important corporate tool to have in business. **What do you dislike about KnowledgeOwl?** The one noticeable downside is challenges with simultaneous editing. Can't say there are more drawbacks that largely affect me other than that because i use it a lot and i can vouch for it. **What problems is KnowledgeOwl solving and how is that benefiting you?** Naturally it is a much needed knowledge base that's proved very practical every time. Very customizable by whoever the user. One with it one can use knowledge base to tailor solutions based on insights related to your business. Which it's been doing for us, brilliantly. ### 41. 'What a Top Drawer Content Manager!' **Rating:** 5.0/5.0 stars **Reviewed by:** Danny G. | Content Advisor , Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about KnowledgeOwl?** I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities. **What do you dislike about KnowledgeOwl?** Its a bit costly but its wealth of support resources make it definitely worth it. Have come to also love its user support system. Its a critical platform for me. **What problems is KnowledgeOwl solving and how is that benefiting you?** Its key in automating knowledge base for content that can be accessed internally and via self service. And that's key as i deal with content. **Official Response from Veronica Calvage:** > Thank you so much for your kind words and feedback, Danny! So glad you're enjoying the support and customization. If you have any additional feedback on pricing, other features, or need a hand with anything whatsoever, feel free to reach out to support@knowledgeowl.com - we're here for you! ### 42. Knowledge Owl is a true partner in every sense of the word **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about KnowledgeOwl?** KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!) **What do you dislike about KnowledgeOwl?** My organization has been using KnowledgeOwl for many years now & there's nothing I don't like. **What problems is KnowledgeOwl solving and how is that benefiting you?** We use KnowledgeOwl for a knowledge base for internal associates & we make some of this content client facing for a client self-service platform. KnowledgeOwl's different access levels & snippets help us avoid duplication & allow us to capture information for all audiences in a single article by assigning different access to different parts of the article. This also means we have one article, a single source of truth, that outlines everything from internal processes to client troubleshooting. ### 43. A Great Tool with Great People Behind It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about KnowledgeOwl?** KO is very easy to use and has helpful features such as the tagging system, article versioning, and visibility settings that we have incorporated into our documentation process for daily use. The implementation and support teams have been incredibly helpful even beyond our initial setup, offering fast responses and effective solutions for our business needs (including custom coding and small features that we wanted for our site design). The fact that the CEO personally assisted us was a welcome surprise. We switched to KO from a similar product that we were dissatisfied with, and have been extremely happy with the change. **What do you dislike about KnowledgeOwl?** While KO supports a lite review process (in the sense of assigning certain users as Reviewers and having a Ready for Review status on drafts), there is no in-app commenting feature. This means that either SMEs can directly edit the draft even if we don't want them to, or we use a third-party commenting tool which causes confusion and is a less elegant review process than if it was entirely built-in. **What problems is KnowledgeOwl solving and how is that benefiting you?** We needed a knowledge base that could support a large number of subcategories, as well as flexible display options since our KB hosts hundreds of user guides, release notes, and reference articles. These needed to have visibility controls for sections of internal content in addition to public content, both on a by-article basis and within the same article. KO has allowed us to do all of this, with some additional custom work by the implementation team to ensure that we could design those layouts how we wanted to. It also helps us to organize and manage such a large amount of content with the tagging system, so that we can filter articles by topic and mark them for particular tasks such as future updates. Additionally, the front-end search system with the previous knowledge base did not work for our needs and failed to provide useful results. The search system implemented by KO is a huge improvement and allows us to adjust it for the desired results. ### 44. So easy, so flexible, so well supported **Rating:** 5.0/5.0 stars **Reviewed by:** Diane G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about KnowledgeOwl?** I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. I've set up a library of commonly-used explanation snippets, which I can insert into multiple articles. Update the snippet and all articles automatically update. I can easily redirect one article to another, or hide an article from the main nav while keeping it searchable. These are nerdy details, perhaps, but if you manage a complex knowledge base, tools like these will make your life so much easier. The article editor is also easy to use, with a cleanly-formatted HTML view you can toggle on as needed. ...And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found. **What do you dislike about KnowledgeOwl?** The company is always releasing new options and tools, so anything I've disliked always seems to get addressed. **What problems is KnowledgeOwl solving and how is that benefiting you?** With KnowledgeOwl, we promote ticket deflection by maintaining a highly searchable knowledge base. Our help center content is designed to support easy beginner starting points as well as more advanced topics like webhooks, signed URLs, and so on. Because the help covers so much ground, we make heavy use of KnowledgeOwl's info architecture and navigation tools, so users at different levels can find their pertinent subjects easily. We also use search customizations like keywords heavily, alongside our site analytics, to make sure our users are getting to the answers they need. ### 45. Solid Platform, Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** Where do I even start? The KO platform is easy to use and so very dependable—no downtime, no wacky misfunctions, no surprise changes to functionality. I cannot adequately express my gratitude for the wonderful humans at KO, who go above and beyond the norm when it comes to support. They're quick to respond to inquiries, and they're ready to help resolve even the wackiest of issues. **What do you dislike about KnowledgeOwl?** I find at times that I would really love to be able to expand the editor field when I'm working on a doc, but I realize that limitation is pretty darn miniscule. **What problems is KnowledgeOwl solving and how is that benefiting you?** The KB platform my company had used prior to KO was...a mess. Too many outages, too many unannounced and untested feature and functionality "updates" that would wreak havoc, too little client support. Moving to Knowledge Owl has made crafting and publishing docs the easy process it ought to be, and administering the KB as a whole is no longer a ridiculous hassle. ### 46. Knowledge OWL is a true partner for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** The product is easy to use and provides value that exceeds it's cost. But the most impressive part of the organization is it's committment to customer service. We feel the Kowledge OWLTeam is an extensiton of our Staff and takes the time to understand what we are trying to accomplish, then delivers results time and time again. **What do you dislike about KnowledgeOwl?** I would like to see some sort of work flow attached to the incoming comments and reporting areas. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge OWL is our primary tool for our front line Staff. The volume of information they need to know to successfully do their job is unattainable and Knowledge OWL is where we keep it all. It is used with both face to face and phone center customers as well as our Business area experts in our escallation centers to quickly find policy, procedure and statute related information. ### 47. Great tool, greater service **Rating:** 5.0/5.0 stars **Reviewed by:** Marlies H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about KnowledgeOwl?** Knowledge Owl offers an easy-to-use tool where you can create a knowledge base tailored to your needs in detail. In addition, they are really into providing new functionalities to make it even better. These new functionalities are always accompanied by extensive communication and work instructions on their own knowledge base. If something goes wrong or you don't quite get the hang of something, they are ready to offer personal support. Always friendly, always helpful. They are open to feedback and always willing to look for solutions together for things you want to do in your knowledge base. **What do you dislike about KnowledgeOwl?** New features are often accompanied by minor bugs. However, these bugs are always solved quickly and are always communicated transparently and with the necessary speed. **What problems is KnowledgeOwl solving and how is that benefiting you?** Centralisation of documentation, quick findability of work instructions, easy to follow work instructions ### 48. 'Empowering Knowledge Base' **Rating:** 4.5/5.0 stars **Reviewed by:** Marta F. | Content Analyst , Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about KnowledgeOwl?** It's literally a hub for empowerment. Where colleagues and customers can meet, share, access empowering information that transforms. Full of features that enable positive collaboration, integration, communication, coordination, engagement. sharing, content management and customization. A platform i find user-friendly, easy-to-integrate, with exceptional user support. **What do you dislike about KnowledgeOwl?** At implementation, the learning curve is a challenge for some. But with frequent use anyone can soon get the hang of it, and get on to empowering interactions and knowledge base. **What problems is KnowledgeOwl solving and how is that benefiting you?** It enables and activates an empowering hub for information access, knowledge base, engagement, collaboration, coordination and workflow. Which has brought about improved outcomes and streamlined efficiencies. ### 49. Easy to use and great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** It was extremely easy to import my exsiting documentation and then east to add new articles. And when I want to try and do something odd or wacky, their support team is there to help me with the snippit that gets me just what I asked for. **What do you dislike about KnowledgeOwl?** I honestly can't think of anything. This platform was perfect for my needs and they continue to add and improve functionallity. **What problems is KnowledgeOwl solving and how is that benefiting you?** Are support tickets are way down and are users are happier as they can easily find the solution they need. ### 50. Knowledge Owl Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about KnowledgeOwl?** It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive. **What do you dislike about KnowledgeOwl?** Reporting at a granular level is difficult; having to use Google Analytics adds a level of complexity. It would be nice to have a few more fields available for Authors so it's easier to keep track of them. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge Owl allows us to post self-service articles for a variety of techical topics geared for end users. We have multiple knowledge bases being used in different ways, all within a single interface. - [View KnowledgeOwl pricing details and edition comparison](https://www.g2.com/products/knowledgeowl/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+00%3A39%3A11+-0500&secure%5Bsession_id%5D=7b622d53-ebab-41b9-9e22-a4acb6c991cb&secure%5Btoken%5D=aaee0a7be4fb6ceffc02eb725a288b8acc6ed9832deeacdafdb2c94279d15585&format=llm_user) ## KnowledgeOwl Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Userlane](https://www.g2.com/products/userlane/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## KnowledgeOwl Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Organization - Other Integrations - Knowledge Integrations **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Social Features - Tagging - Upload - Comments ## Top KnowledgeOwl Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (499 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,254 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,224 reviews)