Weston G.
WG
Network and Security Administrator
Mid-Market (51-1000 emp.)
"PhishER Simplifies Phishing Review and Stops Threats Organization-Wide"
5/5
What do you like best about KnowBe4 PhishER/PhishER Plus?

PhishER makes reviewing potential phishing emails so much easier. It integrates with most common email platforms, and gives the end user a button to click to report a suspicious email. It splits out the headers so they are easy to find and review, automatically scans attachments, and in most cases will automatically categorize submitted emails for you. Once it makes the determination that the email is malicious, it will automatically pull matching emails from other inboxes in your organization. It has saved us multiple times. Review collected by and hosted on G2.com.

What do you dislike about KnowBe4 PhishER/PhishER Plus?

The only real pain point we have had with the product, is getting users to click the Phish Alert Button, rather than forwarding the email to our helpdesk account. That isn't a fault of the platform, but a user training issue. It does have a limitation where if the user has replied to the email or forwarded it before clicking the button, it doesn't give you the information you need from the original email, but submits the most recent email in the thread. I'm not sure if that is able to be fixed. But, once again, it boils down to a user training issue. Review collected by and hosted on G2.com.

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4.5 out of 5 · Verified reviews from real users

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