G2

Mandi C.

Mid-Market (51-1000 emp.)

Originally submitted 3/20/2020

"Clean look, great functionality, slow implementation"

4/5

What do you like best about Klient PSA?

We researched a ton of different project management options. This truly does it all: Resourcing, connecting pipeline to resources, contracts, timelines, time-tracking, invoices, margins, tasks, reporting, and revenue recognition. I love how integrated the work we are doing is to the timeline and accounting needs. Review collected by and hosted on G2.com.

What do you dislike about Klient PSA?

The implementation is slow. If you rely on them to manage it will take forever. They recommend 1 hour a call a week. This is not enough and their documentation for training is lacking. If I had to do over again I'd request 2 days of dedicated configuration services. Review collected by and hosted on G2.com.

Recommendations to others considering Klient PSA:

This product had a lot of potential. It's great that you can upload MS Project plans to get your started as you migrate timelines. The navigation can take some getting used to, but once you get comfortable it is able to do everything you need to successfully manage a project. I love the Kanban "My work" tab, this has been great for our team to prioritize tasks across multiple projects. Review collected by and hosted on G2.com.

What problems is Klient PSA solving and how is that benefiting you?

We had too many systems that were disconnected. Our goal was to get to one source of truth and one place for all teams to see the health of a project. By implementing Krow we would gain efficiency with less double entry of data and more visibility into the data being entered across platforms. Review collected by and hosted on G2.com.