A PSA solution that covers up to 90% of the requirements for an efficient PS ops implementation and easily customizable using standard Salesforce features. User-friendly, easy to navigate and to understand. Great support and onboarding experience with Customer Success Manager and quick answers in the Support tickets. Sits on top of Salesforce so no problems in synchronizing data and integrating into our overall customer experience tooling. Special highlight on the ability to build a Customer Community site with ease. Review collected by and hosted on G2.com.
Not all features share consistent UI and we had feedback from our Salesforce admin that some features are implemented based on outdated tooling Review collected by and hosted on G2.com.
Thank you so much, Hélène! Getting up to 20% of admin time back is awesome! We'd love to dig into the UI and tooling feedback from your admin, so I'll reach out to hear which features they had in mind. 💙