Klient has been genuinely transformative for us and represents a major step up in how we manage our studies, especially compared to our previous heavily manual, non-transparent reporting methods. Before deciding, we demoed and actively compared Klient against five other Salesforce-native vendors, and Klient came out on top of every single one.
On top of that, they push out monthly updates at an impressive pace. It’s fantastic to see a vendor that genuinely listens to user feedback through their idea exchange, rather than just building what they assume we need. Review collected by and hosted on G2.com.
There are still some improvement opportunities for Klient and how it handles the more nitty-gritty resourcing side of things, particularly around how task time is spread out, as it's not always equal effort for our use case; we may have to stop and start certain tasks on occasion. Review collected by and hosted on G2.com.
Thank you Luke, coming out on top against five other Salesforce-native vendors is not something we take lightly, so this genuinely made our week!
On the resourcing point, I'd like to understand your use case properly. Reach out to our support team and let's get this one solved! There may well be a way to handle it today, and if there isn't, it's exactly the kind of specific feedback that does well in the Ideas Exchange, which you already know your way around 😉