Easy to use, intuitive, and well supported. The user interface is friendly and simple to navigate, and the full-text search makes finding documents quick and efficient. It’s also easy to create numerous reports to help manage workflow and track status. The Kivo team is amazing and transparent, and they actively encourage feedback to keep their QMS relevant and top-tier. When we generate tickets, their responses are timely and lead to clear resolutions—usually the same day and often within the hour. The platform performs well overall; we use it as a QMS, LMS, and eTMF, and our team appreciates the one-system approach instead of piecing together several different platforms. Many of our suggestions have been implemented and/or queued for exploration and later implementation; their responsiveness to these needs is valuable and reinforces their role as a trusted partner. They use cutting-edge AI features to enhance their product's functionality. Review collected by and hosted on G2.com.

I wouldn't say I dislike anything specific in Kivo. It is a great product, and they are growing and expanding their capabilities, which seems to be ongoing. So when I approach them with a need, they usually already have something in the pipeline. Review collected by and hosted on G2.com.