G2

Justin L.

Small-Business (50 or fewer emp.)

12/23/2021

"Customization to meet requirements is a key factor"

3/5

What do you like best about Kissflow?

I had very good support from Kissflow when I was evaluating the product. The solutions engineer allowed me to work through my thought process and gave me extra time to test the product while I worked through flushing out the process with the key stakeholder. Review collected by and hosted on G2.com.

What do you dislike about Kissflow?

After a lot of time invested it became clear that I was using the wrong Kissflow product. That was frustrating. I find the software is limited in aspects of functionality that we needed and would have been helpful. Such as adding a hyperlink to a field and having it be clickable. I found setting up integrations to be confusing and limited. Understanding how tasks fit into the system was confusing. Review collected by and hosted on G2.com.

Recommendations to others considering Kissflow:

The software is flexible but remember that there are different Kissflow software products. I started off thinking one product was the right one and found out weeks later that a different product was actually a better fit. Review collected by and hosted on G2.com.

What problems is Kissflow solving and how is that benefiting you?

I was able to get a new business unit organized with software that they were as use and liked. While I'm not sure that we will keep this process in Kissflow ;"(since it's disconnected from other software processes ) it allowed me to get this project done with quality and a satisfied user. Review collected by and hosted on G2.com.