# Keeping Reviews **Vendor:** Keeping **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 69 ## About Keeping Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you. ## Keeping Pros & Cons **What users like:** - Users appreciate the **streamlined communication** with Keeping, enhancing efficiency and ensuring transparency across the team. (2 reviews) - Users appreciate the **ease of use** with Keeping, finding the interface simple and easy to learn. (2 reviews) - Users value the **easy access** provided by Keeping, streamlining communication and enhancing team collaboration within Salesforce. (2 reviews) - Users value the **simple interface** of Keeping, finding it easy to learn and use daily for business. (2 reviews) - Users find that **Keeping enhances team collaboration** , ensuring transparent communication and accessibility for the entire team. (2 reviews) - Users value the **effective case management** of Keeping, enhancing communication and reducing context-switching within Salesforce. (1 reviews) - Users love the **easy integrations** with Gmail and Shopify, simplifying workflows and enhancing communication efficiency. (1 reviews) - Email Management (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users find the **complex administration** of Keeping to be time-consuming and challenging to master effectively. (1 reviews) - Users find the **difficult learning curve** of Keeping requires significant time and effort to master the product. (1 reviews) - Users find the **learning curve steep** , needing considerable time and effort to fully master Keeping. (1 reviews) - Users desire more **customization options** for workflows, wishing the UI were more modern for enhanced flexibility. (1 reviews) - Users desire improved search functionality and **better organization options** for managing tickets and tags effectively. (1 reviews) - Steep Learning Curve (1 reviews) - Tagging Issues (1 reviews) - Users find the **ticketing limitations** significant, hindering efficiency and accessibility, especially on mobile devices. (1 reviews) ## Keeping Reviews ### 1. Powerful Shared Inbox with Smart Email Assignment Automations **Rating:** 4.5/5.0 stars **Reviewed by:** Erika H. | Director of Internal Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Keeping?** - Automations for email assignments - A true shared inbox - Multiple inboxes in one place - Notes and activity section **What do you dislike about Keeping?** - Difficult to track when someone is communicating with you on notes - Can't use the +email feature to add someone to an email without hiding who all is on the email for future emails - Understanding who is on the email is not overly intuitive - Emails can get lost without really understanding why to avoid it in the future - Can't integrate with SalesForce - Cost is same for managers that aren't really using Keeping but need to monitor as a manager **What problems is Keeping solving and how is that benefiting you?** - Reduces how many emails each employee has to read - Eliminates confusion about who is responsible for what email - Prevents multiple employees from responding to the same email at the same time ### 2. Seamless Gmail Integration That Streamlines Shared Inbox Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Keeping?** What I like best about Keeping is how seamlessly it integrates with Gmail. Our team doesn’t have to switch between tools or learn a completely new system- it works right inside an interface they already use every day. That makes onboarding faster and keeps productivity high. I also appreciate how it brings structure to shared inboxes, making it easy to assign, track, and collaborate on tickets without losing the simplicity of email. **What do you dislike about Keeping?** One downside is that there can occasionally be delays in syncing or updating tickets, which can slow things down when the team is handling a high volume of requests. While it doesn’t happen constantly, these lags can impact response times and workflow efficiency in a fast-paced support environment. **What problems is Keeping solving and how is that benefiting you?** Keeping helps us manage shared inboxes more effectively by turning emails into structured, trackable tickets. Before using it, it was harder to maintain visibility over who was responding to what, which sometimes led to duplicated efforts or missed messages. With Keeping, we have clear ownership, better collaboration, and improved accountability across the team. This has made our response times more consistent and helped us deliver a more organized and reliable support experience for our customers. ### 3. Very Easy to Navigate and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Abran A. | I.T Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Keeping?** Very easy to navigate and user friendly. **What do you dislike about Keeping?** Haven’t found anything I dislike about keeping. **What problems is Keeping solving and how is that benefiting you?** As of this time there are no problems. We plan to keep using keeping as long as it’s available. ### 4. Seamless in Gmail Inbox with Excellent, Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie W. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Keeping?** I love that it sits right in my gmail inbox - there isn't another thing to check! On top of that the keeping team are excellent - any support we have needed has been provided quickly! **What do you dislike about Keeping?** I wish the notifications were more, but its not the end of the world **What problems is Keeping solving and how is that benefiting you?** visability to help center tickets is amazing, along with the timeline and reporting ### 5. Simplifies Communication & Keeps Salesforce Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Misty W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Keeping?** We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools. What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze. **What do you dislike about Keeping?** The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nicely into our daily workflow. **What problems is Keeping solving and how is that benefiting you?** Keeping solves one of the biggest pain points for customer-facing teams: managing shared inboxes efficiently without losing context. Before using Keeping, we were constantly toggling between email platforms and Salesforce, which led to missed messages, duplicated efforts, and incomplete records. With Keeping, all our customer support emails are handled directly within Salesforce, and they're automatically linked to the right contacts, accounts, and cases. This has streamlined our communication, improved visibility across the team, and ensured better follow-up with clients. ### 6. Well-Organized and Easy to Learn—No Complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Keeping?** I like the organization of your information. Its easy to learn. **What do you dislike about Keeping?** I dont have any dislikes about Keeping, Im still learning how to use it. **What problems is Keeping solving and how is that benefiting you?** For my office, Keeping is helpful to distinguish which person to rely messages to based on company title, customer request and overal interaction with customer to provide timely feedback. ### 7. Keeping Keeps me organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Marie D. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Keeping?** The simple interface Option to set priority Easy to use Use daily with business **What do you dislike about Keeping?** Emails automatically close and I can't figure out how to adjust that setting. This might be a "me" problem not necessarily Keeping. **What problems is Keeping solving and how is that benefiting you?** Multiple responses to the same email within our system ### 8. Saves time and money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Keeping?** Consolidate and route emails and tickets to all my staff with just one mailbox for my clients **What do you dislike about Keeping?** it was somewhat complicated to setup initially **What problems is Keeping solving and how is that benefiting you?** it consolidates multiple mailboxes to streamline our client communication routing ### 9. Streamline **Rating:** 4.5/5.0 stars **Reviewed by:** Drew J. | Cyber, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Keeping?** Keeping allows employees to track their work hours, including time spent on specific tasks, projects, and clients. **What do you dislike about Keeping?** Keeping can be complex, requiring significant time and effort to learn and master **What problems is Keeping solving and how is that benefiting you?** Keeping enables employers to monitor employee activity, providing valuable insights for performance evaluations and coaching ### 10. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Keeping?** What is most helpful is that everything is in one space. Keeping is easy to use and easy to navigate. **What do you dislike about Keeping?** Sometimes it is confusing to see who is included on emails that have been forwarded. **What problems is Keeping solving and how is that benefiting you?** Every employee situation, issue and communication. ## Keeping Discussions - [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) - 2 comments, 1 upvote - [View Keeping pricing details and edition comparison](https://www.g2.com/products/keeping/reviews/keeping-review-4602840?section=pricing&secure%5Bexpires_at%5D=2026-05-05+08%3A41%3A27+-0500&secure%5Bsession_id%5D=4df5188a-f366-4c75-9b79-8519a5b5a8ae&secure%5Btoken%5D=fcf2422b21d3bd6c6f30637a145dc859c0aac6cc196a70aac8df724a986286e7&format=llm_user) ## Keeping Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## Keeping Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Keeping Alternatives - [Hiver](https://www.g2.com/products/hiver/reviews) - 4.6/5.0 (1,251 reviews) - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews)