GP

Gopi Krishnan P.

Cybersecurity Student

Mid-Market (51-1000 emp.)

5/20/2023

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"Best and Affordable Helpdesk system!"

4.5/5

What do you like best about Kayako?

The most helpful feature is that Kayako assigns the order of priority for almost all the tickets according to the tasks. It gets the job done so efficiently that I only need give my attention to some, which requires a human touch. Review collected by and hosted on G2.com.

What do you dislike about Kayako?

There are some bugs that happen in Kayako from time to time which interferes in assigning the priority. It can be made better by issuing an updated software patch. Other than that, the software is really good! Review collected by and hosted on G2.com.

What problems is Kayako solving and how is that benefiting you?

As an L2 system support technician, I had a lot of tickets to resolve and update. With Kayako, I'm able to do my job faster, easier and much efficiently without breaking my SLA. Review collected by and hosted on G2.com.

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See what 225 reviewers think of Kayako

8.1 out of 5 · Verified reviews from real users

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