![Hassan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hassan A.")
HA

Hassan A.

Relationship Manager Corporate Banking

Small-Business (50 or fewer emp.)

8/14/2022

"Review for Kayako"

5/5

What do you like best about Kayako?

The feature I liked the most is its user interface is very friendly. The dashboard (home screen) provides me handly information all at one place like my tickets, unassigned tickets and overdue tickets. It further provides me with information about the tickets category wise which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Kayako?

While replying to a ticket, I need to type the name of the whole macro name instead of that I can make some default macros available for me that I have randomly used over the time period. Review collected by and hosted on G2.com.

What problems is Kayako solving and how is that benefiting you?

I am part of the online game's administration team and I have to take care of its support/ ticketing section. Kayako provides the ease of completing my assignment, it helps me to identify the tickets which are of utmost importance and which required my immediate attention. It also allows me easy access to assign tickets to other relevant departments with just one click. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 225 reviewers think of Kayako

4.1 out of 5 · Verified reviews from real users

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