We run a fully distributed company, with part of the team in the US, Philippines, and Finland. Katmai has basically become our office. What really changed how we work is the sense of presence: I can see who’s at their desk, walk over, ask a 30-second question, and get right back to what I was doing. Before, that same question would turn into a Slack message that got answered 40 minutes later, or a calendar invite for a 15-minute Zoom.

The other big win for us is that it runs in the browser. Nobody on my team had to install anything, which matters a lot when you’re onboarding VAs on machines you don’t control. And the video feels like actual video of the person, not a cartoon avatar so it doesn’t feel like a game. It feels like a real office just virtually. Review collected by and hosted on G2.com.

There's a short adjustment period for new hires who've never used a 3D workspace, the first day people walk into walls and fumble with the movement before it clicks. Usually takes a day or two before it's second nature. It's also heavier on an old laptop than a plain video call, so someone on ancient hardware will feel it though they did just make a version specifically to fix that issue Review collected by and hosted on G2.com.