Karta AI helped us manage a high volume of support queries across chat and voice. Our team handles around 15,000 calls and 10,000 chats per month using Fresh chat, and during peak periods agents would get overwhelmed with repetitive knowledge-base questions. Karta helped convert our KB into AI-ready content and automate many of these queries. Since February, about *most of our KB-related queries about 25% of our tickets are now resolved by AI*, which has made peak periods much easier to handle. The team has also been very responsive and supportive throughout the process. Review collected by and hosted on G2.com.

Some areas, especially voice workflows and telephony integrations, are still evolving and required a bit of iteration with our Exotel setup. However, the team has been transparent and quick to improve things based on feedback. Review collected by and hosted on G2.com.