Megan R.
MR
COO
Mid-Market (51-1000 emp.)
"Intuitive, Powerful, and Unmatched Support—Karbon Transformed Our Firm"
5/5
What do you like best about Karbon?

Karbon is very intuitive to navigate and helps you drive forward through a very efficient working routine, no matter how you work. Our operation has gained so much efficiency and our team members save a ton of time each day since we use Karbon as our source of truth. I've been really happy with our Karbon integrates with our NPS platform, AskNicely. As a firm running on Karbon, I have maximum transparency into who is working on what, and how our clients are being treated. Our onboarding experience was absolutely a 10/10. The Karbon team acts as our partner not just through implementation, but through our whole client lifecycle. Work item views, time entry and communication analytics, capacity reporting - every feature is truly invaluable to us. Keeping track of over 90 employees and thousands of clients and deliverables is only possible because of Karbon. The cost more than pays for itself within one year. They have been listening to our feedback and enhancing the features and experience on a constant basis. The newest AI features are truly groundbreaking. My firm will never run the same way again, all thanks to Karbon. No one else on the market can match this performance, depth of feature and support. Review collected by and hosted on G2.com.

What do you dislike about Karbon?

I don't actually dislike anything about Karbon. It takes a little getting used to, but once you commit you won't want to go back. They are enhancing things rapidly, and it can at times feel like a lot to keep up with but our Karbon account rep stays in touch constantly to make sure we are adapting to new features without issue. Review collected by and hosted on G2.com.

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