SG
Shobhit G.
Team Leader
Small-Business (50 or fewer emp.)
"Enhanced and Easy For Customer Follow ups"
What do you like best about Kapture?
1.) Call back Timer - Which is very useful to give timely updates to customer.
2.) Sub Tickets - Very easy to communicate with different teams like logistic and finance by using sub ticket.
3.) Smooth way to dispose the ticker.
4.) Easy to create manual tickets as well
5.) It is very useful for our customer support.
5.) Easy to map and integrate Review collected by and hosted on G2.com.
What do you dislike about Kapture?
Sometimes I feel the navigation can be bit faster as it slows down, but this happens very rarely.
Forget password option should considered old passwords as well Review collected by and hosted on G2.com.