G2

Mayank S.

Senior Sales Associate

Mid-Market (51-1000 emp.)

8/6/2024

"Kapture new interface: Quickest and Simplest than ever."

5/5

What do you like best about Kapture CX?

New interface is quite good in comparison to older one. It's fast, easy to adapt and also new features are added which leads to less time consumption. Now a manager can see a very detailed report for all the tickets plus for the executives too. We can now identify most of the tickets without opening it into a new tab. Review collected by and hosted on G2.com.

What do you dislike about Kapture CX?

Notification mail should trigger for every new ticket assigned. Their should be a report option for all the executive where they can see how good and how fast they are working on a particular ticket. Review collected by and hosted on G2.com.

What problems is Kapture CX solving and how is that benefiting you?

The main thing is that whenever any ticket is coming over kapture then it can be seen and worked by my team mates and my manager also. By this way, my manger can also help me out if i am doing the things correctly or not. And if i am on leave then in that case my team mates can work on my tickets. Review collected by and hosted on G2.com.

Response from Navneet Kaur of Kapture CX

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We're thrilled to hear that Kapture CX has made a positive impact on your organization! The ability to manage tickets, track team activities, and handle tickets during leave periods are key benefits of our platform. We apologize for any inconvenience caused by long reload times and will work on optimizing the system for smoother performance.

Regards,

Navneet Kaur

Kapture CX