G2

Verified User in Publishing

Mid-Market (51-1000 emp.)

9/23/2026

"Justt Makes Chargeback Management Easier"

5/5

What do you like best about Justt?

As someone who had to respond to disputes manually for a long time, what I like most is how easy Justt makes the entire process. Having one place to manage chargebacks from different payment processors is already a huge time-saver, and the fact that the system can help you build a response with little to no effort, depending on the case, makes the process significantly less time-consuming.

There are still areas where I think the software could improve, and I’ve shared some of that feedback with the team directly. But overall, the amount of time and effort it saves compared with handling disputes manually makes it really worthwhile. Review collected by and hosted on G2.com.

What do you dislike about Justt?

Aside from a few account-specific issues I’ve experienced, most of what I dislike is related to cases that fall outside the standard workflow.

There are some small things that could make the day-to-day experience easier. For example, the enrichment feature allows you to upload information through an csv file, but it hasn’t worked consistently for me. Also, when reviewing a list of chargebacks, client names aren’t always displayed clearly, so I sometimes have to rely on IDs to identify the client. Being able to see the client name directly would make reviewing a large list much easier.

None of these are deal breakers or things that would make me stop using the software. They’re more the kind of small usability improvements that would make an already useful tool even simpler and more efficient for everyday users. Review collected by and hosted on G2.com.

What problems is Justt solving and how is that benefiting you?

The biggest problem it solves for me is the amount of manual work involved in handling chargebacks. I can manage most of my chargebacks in one place, even when they come from different payment processors.

The integrations with platforms like Stripe and PayPal automatically bring in as much relevant information as possible, so I don’t have to manually gather all of the basic dispute data every time. My role becomes more about reviewing the information, adding the client-specific evidence that is relevant to that particular case, such as proof of delivery or a specific note for the bank, and submitting the response.

Instead of manually building each dispute from the ground up, I can focus on making sure the individual case has the right supporting information. That significantly reduces the time and effort involved in handling chargebacks and makes the overall process much more manageable. Review collected by and hosted on G2.com.