JumpCloud Reviews & Product Details

Honestly, it's the cross-platform device management. Google's admin console is fine for what it does, but it doesn't really help us manage our customers' Mac and Windows fleets. JumpCloud steps in perfectly, letting us tie the device login directly to the user's Google Workspace credentials. For our users, it means one less password to remember, and for us, it's a single place to manage policies Review collected by and hosted on G2.com.

I wouldn't say I dislike it, but the area I'm most excited to see grow is the Mac device management. It's solid for basic policies and tying the login to Google, but it's not quite as deep as some dedicated Apple MDMs. I'm looking forward to more granular policy controls and software deployment features to make it a true one-stop-shop for us. Review collected by and hosted on G2.com.

What I like best about JumpCloud is that it offers a free trial for small teams, which makes it very accessible for startups and growing companies to get started without high upfront costs. I also appreciate its flexible permission configuration, which allows administrators to easily customize access controls based on different roles and needs. This flexibility helps improve both security and operational efficiency. Review collected by and hosted on G2.com.

One thing I dislike about JumpCloud is that administrator seats are also billed, which can increase overall costs. In addition, when a user account is suspended and access is disabled, billing still continues. The charges only stop after the user is completely deleted, which can be inconvenient and lead to unnecessary expenses. Review collected by and hosted on G2.com.

As a JumpCloud admin, I rely heavily on its cloud-native directory platform to manage our distributed environment efficiently and securely. The ability to configure and control Device Groups allows us to segment and enforce policies based on organizational roles and risk profiles, improving our operational structure and endpoint hygiene.

We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.

Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.

We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.

Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment. Review collected by and hosted on G2.com.

JumpCloud is excellent for unified identity and device management across platforms, but it still lacks:

Granular admin roles

Deep MDM/MAM features

Enterprise-level compliance tooling

Advanced analytics and real-time monitoring

It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools. Review collected by and hosted on G2.com.

What I like best about JumpCloud is that it combines identity management and device management into a single, cloud-based platform. It makes it easy to manage users, enforce security policies, and control access across Windows, macOS, and Linux without needing on-prem infrastructure. It’s especially helpful for mixed or remote environments where centralized control and visibility are important. Review collected by and hosted on G2.com.

What I dislike about JumpCloud is that some key features—like user provisioning from external IdPs—aren’t as seamless as they are in dedicated IAM tools, and certain workflows can feel fragmented compared to more mature platforms. The UI can also be a bit overwhelming at first, and when you get into advanced configurations, it sometimes takes a lot of digging to find the right settings or you end up needing to use the API. Overall, it’s a powerful product, but it isn’t always as intuitive or streamlined as it could be. Review collected by and hosted on G2.com.

I like JumpCloud because it allows me to centralize the management of user identity and devices for Windows, Mac, and Linux. The integration and focus of everything in one place is great, making it easy to use the installed agent for asset management and tracking equipment without extra systems. The cross-platform device manager and asset management features are convenient, and the secure remote assistance simplifies remote connections. Automating processes, especially for offboarding, is really helpful, and it makes my life very easy since I don't need to connect to multiple systems—just one. The platform is intuitive, and while it's not very easy, it's not complicated either, and the account manager's assistance is a plus. Compared to Okta, I find JumpCloud to be better and cheaper. Review collected by and hosted on G2.com.

I don't have a specific complaint about JumpCloud. Most of the time when I'm complaining about something, I just contact their support. And within a couple of hours or a day or two, they're solving the problem. Review collected by and hosted on G2.com.

I really like the admin access per device feature in JumpCloud; it's my favorite. It's super easy to use, and having a timer makes it a much smoother experience compared to older systems. I also appreciated how smooth the initial setup was; we had just a single person deploy it. Review collected by and hosted on G2.com.

I find smart groups should be more dynamic so we can have some creative freedoms on how we send out commands. This would also enhance the MDM functionality. Allowing a lot of conditions like where a user was enrolled, by what OS they have, what processor type, user deployment, and department deployment, similar to what Jamf does really well, would help grab more customers. Review collected by and hosted on G2.com.

I like that JumpCloud offers a lot of features in one easy-to-use platform, which makes it convenient for managing IAM, SSO, and patching. I find the device management to be great, and I appreciate how JumpCloud has become a one-stop shop for managing devices. Additionally, JumpCloud provides more features like SSO and identity management compared to the other products we used before. The initial setup was easy. Review collected by and hosted on G2.com.

It would be nice if the patching were more automated. JumpCloud already pulls an inventory of software, and it would be great if it could see outdated versions on endpoints and update them. Also, I wish it would update apps only on endpoints that have them, instead of forcing an install for everyone or requiring me to create a specific group. Review collected by and hosted on G2.com.

I like that the JumpCloud UI is pretty simple to use, which makes it easier for me to manage devices. It's convenient having macOS and Windows management all in the same place, saving me time since I don't need to jump between different systems. The data from the devices helps me check OS versions and app versions efficiently. I also appreciate the search bar that quickly finds anything, from devices to users, with just a click. The initial setup was easy for us; creating users, integrating with Google, deploying apps, and running scripts were all intuitive. Review collected by and hosted on G2.com.

I think the support team can improve, a lot of times we tried to get their support but they have not helped or found a solution. Review collected by and hosted on G2.com.

Prior to using JumpCloud our user account information was spread out everywhere, Active Directory for some items, Google Workspace for others and local user accounts on various machines and no one really knew who had access to what. Now we can view and administer all users and devices through a single dashboard and control user access levels without having to switch between multiple systems. This makes it much easier to remove access to an ex-employee by being able to lock them down everywhere simultaneously as opposed to hoping we were able to eliminate all possible avenues of access. Review collected by and hosted on G2.com.

Typing this on my phone waiting for the bus that is late again, as usual. The interface gets cluttered and has too many menus and settings hidden in weird places, making it take a long time to find what you are trying to accomplish unless you have used it every day. Additionally, the mobile application is very limited, I tried to accomplish something on my phone once and gave up. Also, the search function does not work correctly, it will often fail to find what you are searching for even though you know it is there. Review collected by and hosted on G2.com.

What I like most about JumpCloud is that it gives strong control to IT teams without making things complicated. It feels designed for modern environments where users, devices, and access need to be managed from one place.

The identity-first approach is a big advantage. Instead of relying on networks or VPNs, JumpCloud focuses on users as the main security layer, which works very well for remote and hybrid teams.

Another thing I really appreciate is the ability to manage macOS, Windows, and Linux devices from a single console. Having one platform for all operating systems makes daily administration much easier.

JumpCloud also brings directory services, device management, access control, SSO, and MFA together in one system. This reduces the need for multiple tools and avoids integration issues.

Automation is another strong point. Running scripts, enforcing policies, and executing commands across devices saves a lot of manual effort and helps maintain consistency and compliance.

Being cloud-native is a major benefit. There is no need to maintain on-prem servers or domain controllers, which makes it ideal for cloud-first and distributed teams.

Overall, JumpCloud scales well as organizations grow and provides a clean, practical admin experience. It helps IT teams stay secure, organized, and efficient without the complexity of traditional directory systems. Review collected by and hosted on G2.com.

I dislike about JumpCloud is that some advanced features can feel complex at first, especially for administrators who are new to identity-based management. There is a learning curve when setting up policies, permissions, and integrations correctly.

Troubleshooting can also be challenging at times. When something does not work as expected, the logs and error messages are not always very clear, which can make root cause analysis take longer.

Another drawback is limited depth in certain areas compared to specialized tools. For example, while JumpCloud handles device management well, it may not be as deep or mature as dedicated MDM solutions for very advanced use cases.

Some configurations still require scripting, which is powerful but can be time-consuming if you are managing many edge cases. Better built-in templates and clearer guidance would help reduce this effort. Review collected by and hosted on G2.com.