G2

Blake R.

IT Manager

Enterprise (> 1000 emp.)

Originally submitted 12/7/2021

"Simple, quick to setup and works with so many platforms"

5/5

What do you like best about JumpCloud?

The fact it's cloud-hosted, which means that we no longer have to have expensive dedicated hardware onsite. It also means administration and maintenance has reduced as we no longer have to deal with backups or system maintenance. Review collected by and hosted on G2.com.

What do you dislike about JumpCloud?

I do not like that fact that when a user account is imported the user instantly has to change their password. All of our users are imported via CSV from a separate database so to import users and set the password we want them to use we have to use Powershell which means importing the users and then updating the password via Powershell, this is cumbersome.

I also do not like the fact that we cannot stop users from changing their own passwords, in education this is important as we may need to access a student's account if we have concerns about their well-being and we want to be able to do this without them knowing. Review collected by and hosted on G2.com.

Recommendations to others considering JumpCloud:

Try it first, there is a free 10 user plan, give this a go and see if it works with your infrastructure. Review collected by and hosted on G2.com.

What problems is JumpCloud solving and how is that benefiting you?

With Apple's deprecation of open directory, we were looking for a replacement solution that didn't involve Active Directory. We also needed a solution that supported RADIUS and LDAP as well as manages our Google Workspace and M365 accounts. Review collected by and hosted on G2.com.