G2

Paul C.

Information Technology Director

Information Technology and Services

Mid-Market (51-1000 emp.)

7/13/2021

"Excellent Alternative to break free from Microsoft Active Directory"

4.5/5

What do you like best about JumpCloud?

Jumpcloud hits all of the points I needed to finally ditch Active Directory. The console layout is good, and it works well for both Mac and Windows machines. The online Knowledge Base is excellent and provides the answers to just about every question or problem. Implementation is straightforward, and adding a service like RADIUS was quite simple. On the few occasions where I had to reach out to support, the customer service was prompt and exceptional.

I use Jumpcloud daily, to monitor password changes, assign devices to users and make sure our Google integrations are working as expected. Review collected by and hosted on G2.com.

What do you dislike about JumpCloud?

I had some occasions where the agent on a computer just stopped reporting in. This is an easy fix, and it does not happen frequently, but it is annoying. Review collected by and hosted on G2.com.

Recommendations to others considering JumpCloud:

Do yourself a favor and take a look at Jumpcloud; you can get started for free with a few computers to test it out. Ask questions, reach out to support, and you will see that they are a great company. Review collected by and hosted on G2.com.

What problems is JumpCloud solving and how is that benefiting you?

We wanted to move away from Microsoft, AND Active Directory and toward something that would allow us to manage our devices better and unify user accounts under one master password to access Google Workspace, RADIUS, as well as some other SSO applications. JumpCloud ticked all of the boxes for us. Review collected by and hosted on G2.com.