Jitterbit Reviews & Product Details

The native integrations with Salesforce, the Workday connector and the company’s customer support. It allows for a quick uptake for functional users but still allows for all of the functionality a developer needs. Review collected by and hosted on G2.com.

Sometimes deploying a parent operation deploys the changes in a linked or child operation and sometimes it doesn't. Can sometimes trip you up if you assume something is deployed but it isn't. Review collected by and hosted on G2.com.

Jitterbit lets us connect data easily between different sources of truth to where the data needs to be copied. I use it to schedule Salesforce processes, without using Scheduled Apex or Time-Based Flows. Jobs can query data and pull records that need processing based on a long term time requirement without clogging up Salesforce. I also run aggregate queries to push data aggregations back to Salesforce for easier reporting. Jitterbit has a short learning curve, and can be stood up immediately. Support is readily available and helped me get past the learning curve issues quickly so I could put Jitterbit to work. And the pricing model works for our use cases. I dozens of jobs running hourly, others daily, others less frequently. Ultimately Jitterbit gives me the tools I need to integrate external data, and manage data and processes within my Salesforce orgs. Review collected by and hosted on G2.com.

A Jitterbit job will succeed, but the individual record updates in Salesforce may fail, and there is no easy way to send alerts when a data update/upsert/insert fails. We instead have to create audit reports in Salesforce to look for anomalies that should have been handled by Jitterbit, and would prefer Jitterbit update their Salesforce actions to include a declarative way to handle Salesforce side failures. Review collected by and hosted on G2.com.

The Jitterbit UI is very user friendly while still allowing for configuring complex integrations which is often a difficult balance. The systems that I need to connect to each other are often complex and require various transformations and workflows that without Jitterbit would take me a significant amount of time to build.

When I reach out to the support team for anything I am struggling with, the response is done in a timely manner and always points me in the right direction. Review collected by and hosted on G2.com.

There really aren't any mentionable negatives. Most of the issues I have encountered is with the system I am trying to connect to rather than Jitterbit. Review collected by and hosted on G2.com.

Jitterbit serves as a robust communications hub, offering impressive scalability to handle varying workloads. For instance, we deploy multiple on-premise agents across several servers, which helps distribute the load efficiently. As a result, even during periods of heavy usage, response times remain strong. Additionally, Jitterbit provides web-based agents hosted on their platform, further enhancing scalability as demand increases.

The ETL functions and logic are both powerful and highly programmable, giving us the flexibility to implement complex processes as needed. In cases where operations fail—such as due to environmental issues like remote network file share or remote host problems—Jitterbit allows us to retry those failed operations. Our ETL processes are set up to automatically attempt a failed operation up to three times, and if it still does not succeed, an alert is sent to a designated group.

One aspect that has truly stood out to everyone on our team is the exceptional dedication of Jitterbit's support staff. They have consistently gone above and beyond, even staying with us for hours to resolve issues. This level of support has given us the confidence to experiment and try new things, knowing that Jitterbit’s team will be there to assist whenever we need help.

Robust documentation is easily accessible online.

They also have thorough training at their Jitterbit University website, making learning operation and development of Jitterbit easier.

Jitterbit has become a reliable and critical piece of our infrastructure that we depend on to ease communication between systems. Review collected by and hosted on G2.com.

The pricing model is based mostly on how many endpoints the customer uses. So every time you add a new system the cost goes up. We've been using Jitterbit for several years and have added several systems to Jitterbit. What was once a modest investment has become much more significant. This has discouraged us from implementing Jitterbit in as many places as we could.

There was a steep learning curve in developing on Jitterbit and using their development platform, Jitterbit Studio. This can be mitigated with their online training, but it was tough going for a while. Review collected by and hosted on G2.com.

Ease of building and managing integrations through the eicloud interface — the UI is intuitive enough for experienced IT teams to work efficiently.

Robust EDI capabilities and connectors, which simplified onboarding of trading partners and reduced the need for heavy custom development.

Responsive support team that has provided helpful guidance during migrations and complex mapping scenarios. Review collected by and hosted on G2.com.

The trading partner customer and item translation features could be enhanced for greater flexibility.

Additionally, expanding the available processes within the documents window would improve usability and streamline operations. Review collected by and hosted on G2.com.

The cloud agent is a big release as well as the Jitterbit app builder. It allows non-technical users to be impactful on development features and requests. Review collected by and hosted on G2.com.

Not on product but more on customer support. Stop assuming all customers will just learn from your product update emails. Launch more webinars, better UX/UI demo environments, and focus on gaining deeper relationships with current customers. Review collected by and hosted on G2.com.

Jitterbit provides a clear, low-code interface that makes it easy to build and manage complex workflows, allowing us to integrate our applications like Momentus, HubSpot, WorkAxle, and HR's system efficiently. Its robust error handling and logging make it highly reliable for business-critical processes. We’ve never experienced any downtime with Jitterbit, which gives us great confidence in its stability. Appreciate how it simplifies automation, reducing manual work, and ensures smooth data flow across systems. Review collected by and hosted on G2.com.

We found it challenging to get assistance when developing internal applications, especially for more complex workflows. There isn’t much reference material available online or in Jitterbit University for advanced use cases, which can make troubleshooting or implementing custom logic a bit difficult. Review collected by and hosted on G2.com.

I have been working on learning about what else I can do with Jitterbit and I'm finding that it may solve additional issues I hadn't known that it could. Review collected by and hosted on G2.com.

I'm going through some of their programs to learn. I think they may need a couple for the users who are absolutely fresh to these types of programs. Review collected by and hosted on G2.com.

I appreciate how Jitterbit provides a stable integration layer between many of our core applications, ensuring business continuity by securely connecting our data sources. The support received during the implementation was particularly helpful, especially in working out initial integrations, which suggests a strong customer service experience. The setup process was relatively straightforward, and overall, my experience with Jitterbit has been pretty good. I also find the monitoring integration, ease of use, and continuous support to be some of the most useful features of Jitterbit. Furthermore, Jitterbit's support and account management are significant factors that would influence my decision to purchase their services again. Review collected by and hosted on G2.com.

I find the complexity of navigating the UI and the ease of upgrades to be challenging. Review collected by and hosted on G2.com.

Our team has consistently enjoyed great success partnering with Jitterbit, thanks to their outstanding support team. They're always responsive, proactive in spotting potential issues, and quick to deliver tailored solutions that keep us moving forward. Even when we've hit a few roadblocks, their guidance has been invaluable in getting us back on track. We're truly grateful for that level of dedication. The Harmony Enterprise Subscription has become a cornerstone of our daily operations, and we're thrilled to keep it as a key part of our toolkit with our annual renewals. Review collected by and hosted on G2.com.

There is nothing to dislike about a support team willing to work out issues and find alternative solutions. If we have issues with Jitterbit, we feel confident that we can bring them to their attention and they'll be responsive. Review collected by and hosted on G2.com.