-Allow users to directly create tickets through the customer portal rather than calling in to a helpdesk

-Track tickets for almost all department viz. IT helpdesk, HR, Engineering, Purchase, Security etc.

-User friendly customer portal

-Add multiple users to a ticket as "Request participants"

-Availability of automation feature makes life of a jira admin much easier

-Unlimited custom fields options

-When typing up a summary, it gives the list of related old tickets where you might find the solution for your problem

-Easy to create escalation SLA's

-Ease of tickets escalations

-time tracking feature Review collected by and hosted on G2.com.

-non-customisable reports

-when you accidentally delete something, it's gone forever! (Deletion and recovery is not an option in Jira)

-limited upload size

-unavailability to copy Request types' configuration from one project to another

-Limited mobile functionality

-Costly

-dark mode (it's really not so pleasant to work with - that's my personal opinion)

-inability to bulk close tickets

-non-intuitive

-inability to hide forms in the jira tickets/customer portal, if used.

-inability to migrate configurational changes from dev to prod. Review collected by and hosted on G2.com.