JIRA Service Management is really valuable for tracking issues, sharing updates, collaborating with theinternal support team responsible for resolving problems, and we can document the incidents for knowledge management. By using JIRA JSM as the Blue Yonder Product teams internal Ticketing system, we saw a noticeable improvements in our Mean Time to Resolution (MTTR) and Service Level Agreements (SLAs), which resulted in increased operational efficiency when addressing issues. Review collected by and hosted on G2.com.

Renewal costs, and customers sometimes face obstacles when it comes to tools integration. Furthermore, the Atlassian JIRA support team could improve their assistance to users by undergoing more formal training. Review collected by and hosted on G2.com.