G2

Murray S.

Organiser

Small-Business (50 or fewer emp.)

11/11/2024

"A simple and affordable shared inbox"

5/5

What do you like best about Jelly?

Jelly makes it easy to share responsibility for all the conversations our group has. It's easy to see which conversations need attention, and trivial to jump into any conversation, even after it's started.<br><br>We looked at other more "complete" support tools like ZenDesk and HelpScout, but they are way more expensive (you have to pay per user) and more complex than we need. Jelly presents email just like email, and there's a flat cost which means we don't get penalised whenever someone new joins our team. Review collected by and hosted on G2.com.

What do you dislike about Jelly?

It'd be great to have more collaborative features (like seeing each other's draft emails), but I've been assured these are on the roadmap! Review collected by and hosted on G2.com.

What problems is Jelly solving and how is that benefiting you?

We are volunteer organisers for a community group, and Jelly helps us manage all of the incoming and outgoing email. We have people contacting us to give talks, and we also contact suppliers like venues in order to arrange hosting for our monthly meetup. Jelly makes it trivial for any of us to be able to initiate and participate in any of those conversations, and to jump in as required (e.g. if someone is on vacation). Jelly also makes it really easy to see who has taken responsibility for each conversation, so nothing ends up slipping through the cracks. Review collected by and hosted on G2.com.