G2

Verified User in Building Materials

Mid-Market (51-1000 emp.)

8/28/2026

"Cost-Effective CRM with Unlimited Seats, Needs UTF-8 Support"

4/5

Describe the project or task Jeanus helped with:

Jeanus offers a comprehensive CRM solution with a focus on cost-effectiveness and scalability. Its flat-rate pricing model with unlimited seats allows businesses to expand their sales teams without financial strain. The platform provides robust pipeline management, enabling users to customize sales stages and track deal progress efficiently. However, improvements are needed in handling special character encoding and enhancing role-based permissions for better data security. Integrations with popular tools could further streamline operations. Review collected by and hosted on G2.com.

What do you like best about Jeanus?

I really appreciate Jeanus for its predictable flat‑rate pricing with unlimited seats, which eliminates the stress of escalating costs when we need to expand our sales team. Before switching over, we were on SalezShark, and we ran into a tough real‑world situation last year. We hired four new field sales reps to cover dealer territories across Central Hesse, and each additional seat drove our monthly CRM spend way over our approved department budget. I spent multiple weeks going back and forth with our finance team just to get contract renewal approved, which created lots of unnecessary administrative overhead. With Jeanus, I can spin up new user accounts instantly without worrying about unexpected billing jumps. Its pipeline management is also straightforward, letting me map out custom B2B sales stages tailored to our building‑materials business. We handle everything from small dealer restock inquiries to large‑scale construction tender projects. I can easily spot deals that have gone cold, assign follow‑up tasks to our field reps, and pull quick pipeline snapshots for our weekly sales sync meetings. Not long ago, one of our long‑time building material dealers started cutting back their order volume. I flagged that high‑risk account inside Jeanus and assigned a retention follow‑up task to our customer success teammate. We caught the issue early, adjusted our pricing terms, and successfully kept that valuable business partner onboard. Review collected by and hosted on G2.com.

What do you dislike about Jeanus?

The CSV export in Jeanus struggles with German special characters. When pulling customer and deal data for our ERP system, company names, street addresses, and contact names with umlauts frequently become garbled. For instance, a couple of months ago, I exported a batch of dealer records, and nearly a quarter had encoding issues. I had to spend hours manually correcting these entries. There's no built-in UTF-8 export toggle to address this natively. I keep having to adjust settings manually after downloads, which is time-consuming and error-prone. It would be helpful to have a simple checkbox on the export window to force UTF-8 encoding for European-based ERP systems. Additionally, during our initial setup, importing dealer data resulted in many misread entries due to umlaut issues, which required extensive manual cleanup. Jeanus also lacks fine-grained role permissions, making it risky to offer access beyond our sales team due to sensitive data exposure. Lastly, there are no native integrations with tools like Seafile and Webex, resulting in manual note-coping and potential human error. Review collected by and hosted on G2.com.

Recommendations to others considering Jeanus:

To improve Jeanus, it would be beneficial to implement a built-in UTF-8 export option to handle special characters, especially for European languages. Additionally, enhancing role-based permissions would allow for more secure data management, enabling broader access without compromising sensitive information. Integrating with popular tools like Seafile and Webex could streamline workflows and reduce manual data entry errors. Review collected by and hosted on G2.com.

What problems is Jeanus solving and how is that benefiting you?

Before adopting Jeanus, our sales workflow suffered from two major pain points stemming from our old SalezShark CRM. First was the unpredictable per‑seat pricing that created constant budget friction every time we expanded our sales headcount. Second was fragmented deal information; sales reps often stored dealer discussions and tender updates inside personal email inboxes rather than our CRM. I still recall one stressful incident: a large regional construction contractor sent over revised quotation terms only inside a sales rep’s private email. When that team member fell ill for several days, nobody else could locate those updated notes. We nearly messed up the tender timeline and risked losing that high‑value building‑material project entirely. Jeanus solves those critical issues for our team. Its flat‑rate unlimited‑seat model removes the finance‑approval hassle whenever we onboard new field sales staff or temporary sales support resources. Every dealer conversation, quote revision and project milestone gets logged inside shared Jeanus deal records instead of scattered across private inboxes. As sales‑operation specialist, I can quickly pull consolidated pipeline overviews for management reviews, flag stagnating dealer partnerships, and distribute follow‑up tasks to the right team members. Review collected by and hosted on G2.com.