G2

Verified User in Banking

Mid-Market (51-1000 emp.)

9/2/2026

"Ivanti Neurons for ITSM - Product Feedback"

4/5

What do you like best about Ivanti Neurons for ITSM?

Honestly, the best part is how customizable the workflow engine and business objects are. There's a learning curve at first, but after that, you can build almost any approval path or business process you need. Plus, Neurons' automated bots are super handy Tier 1 saves tons of time running self-healing scripts on endpoints directly from tickets. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

The platform features a steep learning curve that requires an experienced administrator familiar with backend architecture and quick actions; without this expertise, database management and object relationships can quickly become disorganized. Additionally, the administrator interface appears somewhat dated when compared to contemporary cloud alternatives, and vendor support responsiveness varies significantly depending on the assigned representative. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

The platform effectively centralizes IT operations across Incident, Change, and Request Management, successfully transitioning our organization away from fragmented email communications. Automating user onboarding workflows has significantly reduced fulfillment times, while comprehensive audit trails for all change requests have streamlined compliance reviews and eliminated audit friction. Review collected by and hosted on G2.com.