G2

Nokwazi L.

technical engineer

Mid-Market (51-1000 emp.)

11/3/2026

"Streamlined ITSM in One Platform with Time-Saving Automation"

4.5/5

What do you like best about Ivanti ITSM?

What I like best about Ivanti ITSM is how it helps streamline IT service management by bringing incident management, service requests, and problem tracking into one platform. It makes it easier for IT teams to monitor issues, respond to user requests, and resolve problems efficiently. I also like how automation reduces repetitive tasks and improves the overall IT support experience. Review collected by and hosted on G2.com.

What do you dislike about Ivanti ITSM?

One thing I dislike about Ivanti ITSM is that the platform can take some time to learn, especially for new users. Some features and settings are not always easy to navigate, and configuring workflows can be challenging. I think the user experience could be improved with a simpler interface and more straightforward setup processes. Review collected by and hosted on G2.com.

What problems is Ivanti ITSM solving and how is that benefiting you?

Ivanti ITSM helps solve common IT support challenges such as managing service requests, tracking incidents, and resolving technical issues. It keeps IT tasks organised in one place, making it easier to monitor problems and respond to users quickly. This benefits me by saving time, reducing manual work, and improving the efficiency of IT support services. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite