G2

Aaron M.

Mid-Market (51-1000 emp.)

7/22/2020

"We've been with IT Now since the beginning"

5/5

Describe the project or task Itnow helped with:

We've used IT Now since before they were IT Now. In fact, clear back to when the CFO was building computers in his garage under the name of On Site Computer Repair. We've grown alongside of them from 1 clinic to 3 clinics, from 4 providers to 11. They've been with us as our IT fixers, advisors, purchasers, and our friends. They know their stuff from top to bottom. They've helped us on many big projects, such as moving from laptops to a thin client based terminal server, moving to a VOIP based phone network, and recently transitioning to the cloud. We are in the middle of another expansion, and just beginning to look at the network changes that need to happen. They've been there for all of it, and we couldn't be happier! Review collected by and hosted on G2.com.

What do you like best about Itnow?

We love how fast they are getting to a problem. Review collected by and hosted on G2.com.

What do you dislike about Itnow?

As with any growing entity, we've lost touch with some of the employees. Fortunately we now have a dedicated CSR that is our main connection. Review collected by and hosted on G2.com.

Recommendations to others considering Itnow:

Consider their managed IT services, as in, pay a monthly amount for them to manage everything. It makes it so much nicer when you can call them anytime, and it smoothes out their cash flow to give them the ability to have regular employees on staff to help at a moments notice. That configuration works well for both parties. Review collected by and hosted on G2.com.

What problems is Itnow solving and how is that benefiting you?

Moving to a more robust total network configuration, with fewer potential middle ware fail points. Such as elimination of wireless router connections in favor of directly connected hard wired ones, and directly cloud-connected machines instead of terminal server connections. The project is still ongoing, but the benefits will be fewer system-wide down times and reduced network oversight needs by the manager. Review collected by and hosted on G2.com.