G2

William B.

Quality Manager

Enterprise (> 1000 emp.)

5/14/2026

"Centralized QA Ops. for all types of CX teams and contact channels"

5/5

What do you like best about Intryc?

Intryc has enabled quality assurance across our multiple CX teams. Our CX environment involves fairly complex operations across different markets and contact channels, yet Intryc still provides the team with straightforward workflows, AutoQA (AI)-powered evaluations, and strong data analytics that help us act on our findings.

On top of that, the Intryc team is exceptionally available and always supportive. Review collected by and hosted on G2.com.

What do you dislike about Intryc?

Over the past year, the Intryc team has implemented a variety of changes based on our feedback. I think the next step is to make sure these multiple adjustments are visually pleasant and well organised. Some lists (for example, the available custom fields) can feel too long or not clearly grouped by helpdesk. These are small, mostly cosmetic improvements, and they have committed to addressing them in the short-to-mid term. Review collected by and hosted on G2.com.

What problems is Intryc solving and how is that benefiting you?

Intryc has helped me build my company’s quality assurance operations from scratch. We work with a variety of teams across multiple tools, which initially seemed impossible to centralise into a single QA platform, but Intryc was able to do that for us.

As a result, we’ve been able to scan numerous interactions without having to scale up our human workforce. AutoQa has also enabled our employees to focus on more strategic tasks, while business-as-usual audits are handled by AutoQA. Review collected by and hosted on G2.com.