G2

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

8/28/2026

"Unified CRM-ERP Solution with Setup Challenges"

4/5

Describe the project or task Integrow helped with:

Integrow's service task overview provides a comprehensive look at all ongoing and completed tasks within the system. It allows users to track progress, assign responsibilities, and ensure that all service-related activities are aligned with business objectives. The overview is designed to enhance operational efficiency by providing real-time updates and insights into task statuses, helping teams to prioritize and manage workloads effectively. Review collected by and hosted on G2.com.

What do you like best about Integrow?

I like Integrow's native all‑in‑one CRM‑ERP architecture built on [Force.com](https://Force.com) as it’s rare for tools focusing on smaller manufacturing businesses like ours at Industrie Technik Duisburg GmbH. Previously I tested a different combined stack using Nutshell paired with our legacy manufacturing system, relying on third‑party sync connectors to move order data back and forth. One weekend that sync job silently crashed without sending out any alert. When Monday rolled around, our sales team had logged several custom metal‑component orders for a local machinery supplier, yet none of those records synced over to production. Our shop floor started working off outdated job sheets, and we nearly missed the client’s delivery deadline before I spotted the inconsistency. That kind of risk is removed with Integrow. There are no external sync jobs I need to monitor, data moves natively between sales and production modules. Once a sales rep inputs component dimensions or delivery timelines, production planners get that exact information instantly. I’m also really impressed with its granular role‑based permission framework. We have production technicians who must view technical manufacturing specs, but they should never see confidential negotiated margins. I can adjust access rights so production staff see only job‑relevant content while commercial sales data stays locked down, which fits our German data‑protection requirements perfectly. Even so, [Force.com](https://Force.com) brings enterprise‑level complexity, we don’t have an in‑house Salesforce developer, so configuring objects and refining permissions takes quite a bit of my time. Still, having sales‑customer‑production asset data living in one single platform is its biggest strength for our 32‑person manufacturing operation. Review collected by and hosted on G2.com.

What do you dislike about Integrow?

Just setting up our test sandbox took far longer than I anticipated. I spent multiple working hours adjusting baseline objects and manufacturing-related fields. We don’t have a full-time Salesforce developer in-house, so many configuration tasks forced me to dig through extensive help documentation. There are no pre-built manufacturing templates out of the box, so I needed to build nearly every custom object and field completely from scratch. I ran into confusing generic error messages multiple times; at one point I spent close to two hours troubleshooting just to activate a hidden feature toggle required for duplicating our main order-processing object. Reporting is another weak spot. Almost all of its out-of-the-box report templates are built for large-scale enterprise operations. There are no pre-built reports tailored for small manufacturers like us. If I want to pull a simple overview of open custom-part orders with promised delivery dates, I have to build every report completely from scratch, which adds extra admin overhead for my role. I also hope they streamline GDPR-compliant bulk-data operations, and clearer, context-specific error messaging would really reduce trial-and-error during setup. Review collected by and hosted on G2.com.

Recommendations to others considering Integrow:

To improve the setup experience, Integrow could offer pre-built templates specifically designed for small manufacturers. This would significantly reduce the time spent on initial configuration and customization. Additionally, enhancing the error messaging system to provide more context-specific guidance would help users troubleshoot issues more efficiently. Streamlining GDPR-compliant bulk-data operations would also be beneficial, ensuring that data management processes are both efficient and compliant with regulations. Review collected by and hosted on G2.com.

What problems is Integrow solving and how is that benefiting you?

Before rolling out Integrow, we ran disjointed systems: sales worked inside Nutshell, production used our old on‑prem manufacturing tool. Every incoming custom‑part order required manually copying customer info, component tolerances and delivery conditions across two platforms. Earlier this year, one of our sales reps finalized an order for custom metal fittings for an industrial equipment vendor. When our production admin re‑typed those order parameters, he mistyped one tolerance value. The production shop manufactured against that wrong number, we wound up scrapping the whole small batch, ate project margin and had to push back the promised delivery date. That was a really expensive manual‑data‑transfer mistake. Integrow solves exactly this duplicate‑data‑entry pain point by unifying CRM and ERP functions. Our sales team enters order details one single time, and that same dataset flows straight through to production planning. I don’t need to oversee flaky third‑party sync connectors anymore. Its flexible role permissions also bring big benefits. I can grant production planners access to technical order documentation, while keeping them away from sensitive pricing and rebate agreements to satisfy GDPR rules. This improves cross‑department visibility, so if I am busy handling license management or SaaS tool testing, my colleagues can pull complete order context directly. It cuts down hours of repetitive copy‑paste admin work every week and greatly lowers the risk of costly manufacturing errors triggered by manual data re‑keying. Review collected by and hosted on G2.com.