G2

Verified User in Retail

Enterprise (> 1000 emp.)

2/1/2022

"Sitting on 35x ROI with Insider"

4.5/5

What do you like best about Insider One?

Insider has helped us significantly with powerful segmentation capabilities - we use the web push function of Insider right now. We were bowled over by the result of hitting 35x ROI and continue to grow in a cumulative way. We appreciate Insider’s capabilities in taking us to greater heights of customer satisfaction through personalised experiences. Review collected by and hosted on G2.com.

What do you dislike about Insider One?

Difficult to create complex campaigns due to resourcing issues but working through this internally - we are currently in the process of IO integration to create more complex customer journeys (e.g. loyalty programs) Review collected by and hosted on G2.com.

Recommendations to others considering Insider One:

If personalisation is something you’re looking at improving, Insider can help you understand, navigate and successfully implement it on your website. The team has been very helpful, and we are currently running an Architect POC to build post-purchase replenishment Journeys to increase customer frequency, which looks promising. Review collected by and hosted on G2.com.

What problems is Insider One solving and how is that benefiting you?

We sought Insider’s expertise in helping us create a more personalised experience on the David Jones website, and to help optimise opt-in rates + grow our subscriber base. Review collected by and hosted on G2.com.