G2

Edwin C.

Customer Relationship Management Assistant, E-Commerce

Enterprise (> 1000 emp.)

8/13/2020

"Great tool to increase traffic and AOV by enhancing UX"

4.5/5

What do you like best about Insider One?

Management team is great that they reply promptly and is helpful in solving problems in terms of the setting up all the campaigns. Tool is brilliant in driving traffic by enhancing UX. It also provides lead generation pop-up, which is especially helpful for member acquisition. They also provide useful suggestions/campaigns within the monthly meeting base, providing market trends/useful examples of their clients’ campaigns. Review collected by and hosted on G2.com.

What do you dislike about Insider One?

I would say the insider dashboard is great, however, it could be more user-friendly. They do have a number of pre-set templates, but the variety is limited. For example, often there are times when the banner requires customization, and as I work in an industry with a very tight schedules, their management team may not be able to provide me with what I need within the given time period. It would be great if a tutorial could be provided on the CSS settings for my handling in any future upcoming campaigns. Review collected by and hosted on G2.com.

What problems is Insider One solving and how is that benefiting you?

In the past, it was impossible to communicate with different onsite visitors. With the insider tool, it is possible to communicate to a specific segment by using web push notifications or to even customize their onsite experiences (I.e. banner). Furthermore, it is up to the web developer needs to adjust the launch date and time for the banner. With the insider tool, it can pre-set the timer and launch it at a specific time which is helpful in minimizing delays and efforts from my web development team. Review collected by and hosted on G2.com.